Director of Program Management (PCBA/Electronics Manufacturing)

SoloPoint Solutions, Inc.; San Jose (CA); On-site; USD 150,000 - 210,000; Full time

Job summary

SoloPoint Solutions, Inc. in San Jose, CA seeks a senior Program Manager to lead a team of 6–10 PMs and drive customer programs across high-mix EMS and PCBA environments.

Candidates will bring 8–10+ years in technical program management, with strong leadership in customer operations, escalation management, and cross-functional decisions to ensure quality, on-time delivery, and cost control for multi-level mechanical assemblies.

Qualifications

• Bachelor’s degree or equivalent in a relevant engineering field with manufacturing experience.
• 8–10+ years in technical program management and/or customer-facing operations in EMS/PCBA/contract manufacturing with multi-level mechanical assembly.
• Proficiency with SolidWorks and standard program tracking tools.
• Strong leadership in program management and customer operations, including executive escalation and cross-functional decision making.
• Deep domain knowledge of EMS and contract manufacturing operations, including quality, schedule, cost, and delivery in a high-mix environment.

Responsibilities

• Lead, coach, and retain a team of approximately 6 to 10 Program Managers, including setting performance standards and conducting reviews.
• Maintain knowledge of key customer programs, ensuring execution, issue resolution, and ownership.
• Serve as primary escalation point for significant customer and operational issues with root-cause analysis and defined actions.
• Track and drive operational metrics such as past-due sales orders, aging WIP, consigned inventory, and NPI readiness to identify risks and implement mitigations.
• Monitor margin, pricing accuracy, expedite costs, premium freight, and inventory exposure aligning actions with quality and on-time delivery goals.

Skills

Program management

Customer operations leadership

Executive escalation management

Cross-functional decision making

Data-driven risk mitigation

Education

Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Manufacturing Engineering, Industrial Technology, or equivalent

Tools

SolidWorks

Job description

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Manufacturing Engineering, Industrial Technology, or equivalent relevant manufacturing experience
• 8 to 10+ years of technical program management and/or customer-facing operations experience in Electronics Manufacturing Services (EMS), PCBA, and/or contract manufacturing with multi-level mechanical assembly
• Proficiency with required technical tools used in the environment, including SolidWorks (as listed), plus standard program tracking and operational reporting tools
• Strong technical program management and customer operations leadership capability, including executive-level escalation management and cross-functional decision making
• Deep domain knowledge of EMS and contract manufacturing operations, including quality, schedule, cost, and delivery performance in a high-mix manufacturing context
• Prior experience directly managing, coaching, and developing Program Managers, Account Managers, and/or Customer Operations teams (3+ years)
• PMP certification preferred
• Track record managing multiple complex customer accounts with concurrent PCBA and multi-level mechanical assembly programs

Responsibilities

• Lead, coach, and retain a team of approximately 6 to 10 Program Managers, including setting performance standards, conducting one-on-ones, and completing performance reviews and development plans
• Maintain working knowledge of the status of key customer programs, including regular check-ins to ensure execution, issue resolution, and consistent account ownership and responsiveness
• Serve as the primary escalation point for significant customer and operational issues, ensuring fact-based escalation packages with root-cause analysis, clear ownership, defined actions, customer impact, and recovery schedules
• Track and drive operational metrics such as past-due sales orders, aging WIP, consigned inventory, and NPI readiness, using data to identify risks and implement mitigations
• Monitor financial and commercial performance drivers including margin, pricing accuracy, expedite costs, premium freight, and excess or obsolete inventory exposure, aligning actions with QMS goals for quality, on-time delivery, and customer satisfaction