Director of Program Management - Kansas City, MO

Redballoonats; Kansas City (MO); On-site; USD 130,000 - 170,000; Full time

Benefits offered by this job

Unlimited PTO

401(k) match (4%)

Health, dental, & vision insurance

Short and long term disability

Company-paid life insurance

Generous parental leave and family‑or‑

14 observed paid holidays

Job summary

Patmos Hosting, Inc. seeks a leader to own internal operations, program management, and cross-functional coordination. You will oversee IT systems, tooling, and processes to eliminate friction and improve efficiency.

The role requires strong governance, process design, and collaboration with Finance, HR, Legal, Sales, and Infrastructure. You will drive adoption of standardized SOPs, manage MSPs and external security providers, and lead change initiatives to scale our multi-location hosting

Qualifications

• Bachelor’s degree in IT/Operations or related field.
• Experience leading cross-functional programs and initiatives.
• Strong analytical and problem-solving skills with attention to detail.

Responsibilities

• Own program management across internal operations and priorities.
• Document and standardize workflows and SOPs across departments.
• Oversee corporate IT operations, access management, and security basics.

Skills

Program management

Cross-functional leadership

ERP/CRM/HRIS

Security coordination

Education

Bachelor’s degree in IT/Operations

Tools

ERP systems

CRM platforms

Job description

Reports to: VP of IT

Coordinate the internal operating rhythm of the company — the systems, tools, processes, and cadences that allow everyone else to do their jobs efficiently and without friction.

Own all program management across the company’s internal operations, ensuring priorities are coordinated, dependencies are managed, and initiatives move forward.

Internal Systems & Tooling

• Own the integration and effective use of the company’s internal software stack, working responsively with Procurement, Technology, ELT, and internal IT teams.

• Eliminate tool sprawl by rationalizing overlapping subscriptions and establishing a single source of truth for key data, including customers, contracts, assets, and people.

• Manage corporate IT operations, including provisioning, access management, offboarding, and security basics, either through internal staff or an MSP.

• Build and maintain simple dashboards and reporting that give leadership visibility into company health without requiring manual data gathering.

• Interface with and/or manage external security firms to ensure a strong security posture across internal systems.

Processes & Procedures

• Document and standardize core workflows, including sales-to-contract handoff, procurement and purchasing approvals, expense policy, vendor onboarding, invoicing, and collections support.

• Create and maintain the company’s SOP library, ensuring procedures are easy to find, understand, and follow.

• Identify recurring operational breakdowns — including dropped handoffs, duplicated work, and approval bottlenecks — and address them at the process level.

• Own change management for new processes and tools, including communication, training, rollout, and adoption.

Cross-Functional Coordination

• Act as connective tissue between Finance, HR, Legal/GC, Sales, and Infrastructure, ensuring effective handoffs and preventing work from falling between departments.

• Coordinate with the GC on policy implementation, including handbook rollouts and compliance procedures.

• Coordinate with Finance on budgeting, procurement, and operational discipline.

Program and project management, Business process design and documentation (SOPs), Corporate IT operations and access management, Cross-functional collaboration and communication, Autonomy and comfort with ambiguity, Business systems integration (ERP, CRM, HRIS, procurement), Managing MSPs and external security providers and Change management and adoption leadership

Patmos Hosting, Inc. delivers Freedom as a ServiceTM, providing organizations with an independent alternative to Big Tech's commercial constraints, censorship, cancellation and deplatforming. Patmos owns and operates datacenter infrastructure with decentralized connectivity, open peering, and free Internet Exchange hosting, ensuring resilience and true independence. Its services span multi-megawatt colocation for AI and hyperscale workloads, GPU/high-performance compute, custom data centers, domains, web and cloud hosting, colocation and tailored website and application development.

Founded in 2022, Patmos is headquartered in Kansas City, MO, with teams and datacenters/locations in Kansas City, Dallas, Phoenix, Denver.

Why Join Us

Be part of a mission-driven company defending free speech and internet freedom.

At Patmos, you'll help protect online expression while ensuring legal compliance. Our team is shaping the future of digital freedom by building secure, high-performance internet infrastructure. We value privacy, innovation, and individual liberty—creating a purpose-driven, collaborative environment where your work matters.

Benefits include:

Unlimited PTO

401(k) match (4%)

Health, dental, & vision insurance

Short and long term disability

Life insurance (company paid and supplemental available)

Generous parental leave, baby bonuses, marital bonuses, and other family-friendly perks

14 observed paid holidays that include solemnities

Patmos is an equal opportunity employer and proud member of the Catholic Benefits Association offering employee benefits that promote the dignity of the human person, the dignity of work, and the common good.