Director of Professional Services

Ataccama; Boston (MA); Hybrid; USD 220,000 - 300,000; Full time

Benefits offered by this job

Medical Insurance (including vision &d

401(k) with employer match

Life Insurance

Flexible Time Off (FTO)

Hybrid work setup

Conference tickets

Udemy access

Job summary

Ataccama is seeking a seasoned leader to head North America Professional Services, overseeing delivery, strategy, and growth for the region. The role focuses on customer success, executive relationships, and scalable services in a fast-growing data management platform environment.

You will build a high-performing team, partner with Sales and Engineering, and drive AI adoption governance across engagements in North America. The position offers a hybrid/remote setup across the Eastern/Central USA.

Qualifications

• 4+ years of experience in Professional Services leadership, with a proven track record of building and scaling teams in a global environment.
• Experience scaling Services organizations in high-growth environments, with packaging for repeatability and scale.
• Bachelor's degree required; MBA or advanced degree preferred.
• Excellent communication and collaboration skills across GTM, Sales, and Engineering.

Responsibilities

• Provide strategic leadership and a compelling vision for the North America Professional Services organization.
• Execute a global services strategy that drives customer success, revenue growth, and operational efficiency.
• Oversee all Professional Services operations including delivery, onboarding, program management, training, and resource management.
• Develop and grow a high-performing team focused on customer success and technical excellence.
• Collaborate with Sales, Partners, and Product/Engineering leaders to ensure seamless customer engagements.

Skills

Leadership

Global teamwork

Strategic planning

Customer focus

AI governance

Financial management

Education

Bachelor's degree

MBA preferred

Job description

Ataccama is the agentic data trust company. Organizations worldwide rely on Ataccama ONE, the agentic data trust platform, to ensure data is accurate, accessible, and trusted for every decision and system. Powered by the ONE AI Agent, Ataccama ONE brings autonomy to data quality and governance, continuously monitoring, improving, and explaining the reliability of data across complex enterprise and multi-agent environments. At the core of the platform is Ataccama’s market-leading data quality, with modules built around it to unify data quality monitoring, catalog, lineage, observability, and reference data management, ensuring data is consistent and explainable. This quality-first foundation makes data the engine of trust, powering AI, analytics, and operations with confidence.

Recognized as a Leader in the 2026 Gartner Magic Quadrant for Augmented Data Quality and positioned furthest in Completeness of Vision, as well as a Leader in the 2026 Forrester Wave for Data Quality Solutions, Ataccama continues to set the standard for enterprise-grade data trust.

At Ataccama, culture isn't a perk - it's how we work. We're proud to be recognized as a 2026 Boston Business Journal Best Places to Work company, where 100% of employees are highly engaged and "collaborative" is the word our people use to describe us.

Challenging Fun

ONE Team

Customer Centric

Candid and Caring

Aim High

Ataccama's Professional Services team is dedicated to helping customers maximize the value of the Ataccama ONE platform, ensuring they achieve their goals and experience long-term success. We have a strong track record of accelerating and de-risking business-critical projects while working in close partnership with our customers, leveraging best practices and resources. We are seeking a seasoned, results-oriented, and customer-focused leader to head and expand our North America Professional Services organization. This leader will be responsible for driving the successful delivery of Ataccama's solutions, ensuring customer satisfaction, and contributing to the company’s revenue growth in North America.

While we would love for the incoming candidate for this role to be based in/around our offie in the Boston area, we are also open to a remote setup in Eastern/Central USA.

Your Challenge

Leadership & Strategy:

• Provide strategic leadership and a compelling, customer-centric vision for the North America Professional Services organization.
• Execute a comprehensive global services strategy that drives customer success, revenue growth, and operational efficiency.
• Foster a customer-centric mindset within the Professional Services team, ensuring alignment with both technical and business outcomes.
• Build and maintain executive-level relationships with Ataccama customers, supporting engagements throughout the pre-and post-sales journey (e.g., EBCs, executive sponsorships, steering groups).
• Drive AI adoption at the functional level, act as a role model to the team members in usage of AI, and actively manage the governance of AI usage in the North America Professional Services team.

Operational Management:

• Oversee all aspects of Professional Services operations, including project scoping and delivery, customer onboarding, program management, training, consulting, and resource management.
• Drive operational excellence at scale through a programmatic approach focused on repeatability, packaging, and pricing (e.g., playbooks, packaged services, architectural best practices, and training offerings).
• Ensure accurate forecasting of services bookings, revenue, margin, and utilization while managing the Services P&L to reinvest margins for growth.
• Align and implement global best practices while respecting regional business cultures.
• Establish and maintain robust project management methodologies, ensuring Ataccama solutions are delivered on time, within budget, and to the highest quality standards—enhancing customer and partner value while driving renewals and expansions.
• Develop and implement programs that maximize customer success, value, and retention.

Team Development:

• Attract, develop and grow top talent within the Professional Services organization.
• Build a high-performing and scalable team focused on customer success and technical excellence.
• Foster a collaborative and inclusive work environment that promotes innovation, continuous improvement and opportunities for growth.

Collaboration:

• Think strategically and collaborate with Sales and Partner teams to prioritize time and resources effectively, accelerating opportunities and achieving company goals.
• Work closely with Customer Organization leadership and other GTM, Product, and Engineering leaders (Sales, Pre-Sales, Engineering, Product Management, etc.) to ensure a seamless customer engagement experience and optimal customer outcomes.
• Partner with the Ataccama Channel organization to develop and enhance the Partner program. Foster executive relationships with Partners and SIs, collaborating for scale.
• Contribute to the evolution of Ataccama’s solutions by incorporating customer feedback and market trends.

Is This You?

• 4+ years of experience in Professional Services leadership, with a proven track record of building and scaling successful teams in a global environment. Experience in the software or data management space is highly preferred.
• Education: Bachelor's degree required; MBA or advanced degree preferred.
• Demonstrated ability to set and lead to a compelling vision and strategy, while leading and inspiring a global team, fostering a culture of high performance, collaboration, and customer focus.
• Experience scaling and maturing Services organizations in high-growth environments. Strong track record of packaging Services offerings for repeatability and scale while aligning with GTM functions.
• Experience developing and working in a collaboration with Partners and SI’s
• Strong business acumen and financial management skills, with the ability to develop and execute strategic plans that drive revenue growth and profitability.
• Passionate about customer success, with a deep understanding of customer needs and the ability to build strong relationships. Fully embeds this view and way of thinking into the Services mindset and engagement model.
• Excellent communication and interpersonal skills, with the ability to articulate complex ideas clearly and effectively to diverse audiences. Highly collaborative and able to work in partnership with internal and external stakeholders.
• Proven ability to identify and resolve complex problems, utilizing data-driven insights and creative solutions.

At Ataccama, our core values are Candid & Caring, so we are upfront about our process and details that are important to you. We sometimes use AI tools to help us with things like reviewing applications, taking notes from screening conversations, scheduling interviews, or supporting assessments. These tools make the process smoother and fairer — but don’t worry, they never make the final decision. Every hiring decision is made by our Talent Acquisition Partners and Hiring Managers, with AI only acting as a helpful assistant. We believe technology should support the process, not replace the human touch. We currently use AI-assisted tools - Metaview for interview notes and Lever Talent Fit to help highlight key experience.

The OTE (base & variable) salary range for this full-time role is $220,000-300,000 USD. Your exact offer depends on the scope of the role, your experience, and the skills you bring. Base salary is just one part of your compensation & wellbeing package- you will also be eligible for an annual performance bonus, flexible time off, health benefits, an equity grant, and many other perks.

Perks & Benefits

• Medical Insurance (including vision & dental)
• 401(k) with employer match contribution
• Life Insurance
• Long-term disability insurance
• Employee Assistance Program (EAP)
• Long-Term Incentive Program
• "Bring Your Friend" referral program
• Get paid vacation plus the freedom of Flexible Time Off (FTO)-a policy that lets you take additional time off when needed, supporting your work-life balance and well-being
• 5 sick days
• The Global Family Support Program - a paid leave program to help all parents focus on the new addition to their family
• Flexible working hours & hybrid work setup
• Conference tickets to the best industry events of the year
• Online courses & company access to Udemy to hone your skills