Director of Product Design: Enterprise SaaS & Systems

Hard Problems; San Francisco (CA); Hybrid; USD 211,000 - 351,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

Life insurance

401(k) savings

Hybrid work support

Parental leave

Flexible time off

Mental health resources

Job summary

GoFundMe is seeking a Director of Product Design to lead the design of its Enterprise Software suite for nonprofits. You will own the experience vision, work with Product and Engineering, and shape what gets built, sequenced, and resourced across the roadmap.

You will mentor designers, champion the Heart design system, drive AI-assisted workflows, and partner with executives to push quality and impact while balancing business needs with user needs.

Qualifications

• Portfolio showing strong visual, interaction, and systems craft.
• Experience building, scaling, or driving adoption of a design system.
• Active, hands-on use of AI tools in design practice.

Responsibilities

• Own design quality for your area and audit end-to-end experiences.
• Stay hands-on with high-stakes work and provide direct critique.
• Set and defend standards for distinctive, on-brand design.
• Champion the Heart design system and drive adoption toward 75%.
• Build AI-assisted workflows and report impact to leadership.
• Partner with Product and Engineering to shape roadmap sequencing.
• Hire and grow a team of designers and design managers.
• Teach cross-functional partners what great design means at GoFundMe.
• Collaborate with leadership to evolve long-term vision and ways of working.

Skills

Visual design

Interaction design

Systems thinking

Design leadership

Design systems

AI in design

Executive communication

Talent acquisition

B2B/B2C experience

Team building

Tools

Heart design system

Job description

GoFundMe is seeking a Director of Product Design to lead the design of its Enterprise Software suite for nonprofits. You will own the experience vision, work with Product and Engineering, and shape what gets built, sequenced, and resourced across the roadmap.

You will mentor designers, champion the Heart design system, drive AI-assisted workflows, and partner with executives to push quality and impact while balancing business needs with user needs.