Director of Product Design

Cyberhaven; San Francisco (CA); Hybrid; USD 180,000 - 270,000; Full time

Benefits offered by this job

Remote-friendly culture

Fast-track career advancement

Flexible time off

100% paid health benefits for you and

Job summary

Cyberhaven is seeking a Director of Product Design to lead the design organization and own the Flow user experience. You will set the experience vision for a platform serving security professionals, guiding designers and researchers who make it real.

This role is hands-on and strategic: you will raise the craft bar, mentor a growing team, and stay close enough to the work to keep a strong point of view on what should be built.

Qualifications

• 10+ years in product design, including 4+ years leading and developing designers.
• Portfolio of shipped work across complex enterprise software.
• Experience designing AI-powered or agentic product experiences.
• Strong communication and influence in executive settings.
• Experience building and guiding a design function (hiring, leveling, process).

Responsibilities

• Lead and grow a small team of designers and researchers.
• Own end-to-end product design across Flow and related products.
• Partner with CPO, PM, engineering, and customer experience from ideation to delivery.
• Raise the craft bar while staying hands-on with design work.
• Define and evolve the design system and interaction patterns.
• Oversee UX research grounded in customer interviews, usability testing, and telemetry.
• Represent customer experience in executive roadmap and planning sessions.
• Drive platform migration and ensure a cohesive, trusted user experience.

Skills

Leadership

Product design strategy

Communication

AI-powered experiences

Enterprise software

Team-building

Design systems

Research leadership

UX research

Platform migration

Job description

• We are looking for a Director of Product Design to lead our design team and own what Flow feels like to use


• You will set the experience vision for the platform, define the interaction patterns for a generation of security work that is part human and part agentic, and lead the designers and researchers who make it real


• You will lead a small, talented team of designers and will partner directly with the CPO, product management, engineering, and customer experience, and you will operate as the design voice in the rooms where the roadmap and scope get decided


• This is a hands-on leadership role: you will raise the craft bar and grow your team, and still be close enough to the work to have an independent point of view about what we should build


• Own the end-to-end product design experience across Flow, HDS, ADS, and DSPM from the analyst’s daily workflow to how the platform holds together as one product rather than three


• Define the next-generation experience vision for the platform, including how humans and AI agents work together inside it: agent-assisted investigation, human-in-the-loop decisions, explainability, and the interaction patterns that let a security professional trust and override automated work


• Lead, coach, and grow a team of product designers, and raise the standard for craft, critique, and how design decisions are argued and defended


• Own the UX research function and make sure the team’s work is grounded in evidence customer interviews, usability testing, support and RFE signal, and product instrumentation rather than internal opinion


• Partner with product management and engineering from the earliest stage of every major initiative, shaping the problem definition and scope rather than styling decisions that have already been made


• Build and evolve the design system and the patterns that let a growing engineering organization ship a consistent experience at speed


• Establish how design measures itself usability benchmarks, task success, time to resolution for core analyst workflows, adoption of new surfaces, support deflection and report against it


• Drive the experience work behind platform migration, making sure the move to Flow is something customers want rather than something they endure


• Represent the customer’s experience in executive forums roadmap reviews, business reviews, and planning with a clear and honest read on where the product stands

Benefits

• Remote-friendly culture


• Potential fast-tracked career advancement opportunities


• Flexible time off


• 100% paid health benefits for you and your family

• 10+ years in product design, including 4+ years leading and developing designers, with a portfolio of shipped work you can walk through end to end


• An exceptional communicator and influencer. You can tell a room of executives something they do not want to hear, ground it in the customer’s reality, and leave with a decision


• A people leader first. You develop designers, give direct feedback, and build a team that does its best work


• You have designed AI-powered or agentic product experiences and have a real point of view on trust, transparency, control, and what happens when the model is wrong


• Experienced with complex, expert-user enterprise software — tools where the user is a professional doing demanding work, not a consumer. Security, IT operations, observability, data infrastructure, or similar domains


• You have set an experience vision for a complex product and then delivered against it — not just a concept deck, but patterns and surfaces that shipped and held up


• You operate with urgency and judgment in a fast-moving environment, and you are comfortable making progress before every input is in hand


• You value and use research. You know how to run the function, ask the right questions of it, and act on what comes back


• Located in the US (SF Bay Area preferred)


• Strong systems thinker: you can hold a platform-level information architecture in your head, and you build design systems that make teams faster instead of slowing them down


• Led design through a major platform migration or the consolidation of several products into one


• Worked in cybersecurity, or designed for security operations, insider risk, or data protection teams


• Experience building a design function hiring, leveling, process, and the operating rhythm not just running one that already existed