Director of Process Optimization & Change Leadership

Norwegian Cruise Line; Miami (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Norwegian Cruise Line in Miami is seeking a Director of Business Process Optimization responsible for optimizing operational efficiencies and enhancing profitability. This role involves leading change initiatives, analyzing workflows, and collaborating with cross-functional teams.

The ideal candidate will have over 10 years of experience in process improvement and a Bachelor's degree in a relevant field. Strong communication and project management skills are essential for success in this full-time position.

Qualifications

• 10+ years’ experience in Process Improvement, preferably in Cruise/Hospitality.
• Minimum 5 years of project management experience with budget compliance.
• Experience in influencing teams and facilitating continuous improvement initiatives.

Responsibilities

• Drive change initiatives from intake to execution for business process optimization.
• Analyze workflows to identify improvement areas and implement changes.
• Communicate findings and best practices to leadership within NCLH.

Skills

Project implementation

Change management

Analytical skills

Communication skills

Microsoft Office Suite (Excel)

Education

Bachelor’s degree in Business Administration, Finance, or related field

Master’s degree preferred

Job description

Norwegian Cruise Line in Miami is seeking a Director of Business Process Optimization responsible for optimizing operational efficiencies and enhancing profitability. This role involves leading change initiatives, analyzing workflows, and collaborating with cross-functional teams.

The ideal candidate will have over 10 years of experience in process improvement and a Bachelor's degree in a relevant field. Strong communication and project management skills are essential for success in this full-time position.