Director of Practice Operations

Carr, Riggs & Ingram; Guntersville (AL); On-site; USD 140,000 - 230,000; Full time

Job summary

Carr, Riggs & Ingram, a well-established physician practice with multiple locations, is conducting a confidential search for an experienced Director of Practice Operations to serve as its senior operational leader.

The Director will partner with the physician owner and leadership team to optimize operations across three locations, strengthen revenue cycle performance, improve patient experience, and position the organization for sustainable growth.

Qualifications

• Progressive healthcare management experience.
• Strong understanding of physician practice workflows and healthcare reimbursement.
• Experience with revenue cycle management and multi-site operations.

Responsibilities

• Oversee daily administrative and clinical operations across three locations.
• Standardize processes for scheduling, chart preparation, billing, and patient communications.
• Lead budget development and monitor financial performance and KPIs.
• Ensure HIPAA/compliance adherence and risk management.
• Collaborate with HR on performance, coaching, and staff development.

Job description

Our client is a well-established, growing multi-location physician practice is conducting a confidential search for an experienced Director of Practice Operations or Practice Administrator to serve as its senior operational leader.

The Director of Practice Operations will partner closely with the physician owner and leadership team to optimize operations across multiple locations, strengthen revenue cycle performance, develop people and processes, improve the patient experience, and position the organization for sustainable growth.

KEY LEADERSHIP RESPONSIBILITIES

Operational Leadership

• Provide leadership and oversight of daily administrative and clinical operations across three locations.
• Establish clear accountability structures, performance expectations, workflows, and operating standards.
• Standardize processes across locations, including scheduling, referrals, chart preparation, medical records, billing, and patient communications.
• Identify opportunities to improve patient access, staff productivity, workflow efficiency, and communication.
• Prepare operational and financial recommendations and performance reports for physician ownership.
• Develop and manage annual budgets and financial plans.
• Monitor financial performance, cash flow, accounts receivable, reimbursement trends, and revenue cycle KPIs.
• Lead initiatives to improve collections, reduce denials, minimize revenue leakage, and improve profitability.
• Oversee coding, eligibility verification, denial management, and revenue cycle optimization.
• Monitor Rural Health Clinic metrics, including Annual Wellness Visits and care-gap closure, to support payer performance and contractual objectives.
• Partner with the Human Resources Manager on employee performance, coaching, engagement, retention, and professional development.
• Oversee timesheet approval and payroll processes in partnership with Human Resources.
• Coordinate and participate in physician and advanced practice provider annual evaluations.
• Provide performance data and operational metrics to physician leadership to support compensation and bonus decisions.
• Partner with clinical leadership to establish provider productivity and volume expectations and communicate performance goals.
• Foster a culture of accountability, teamwork, communication, recognition, and continuous improvement.
• Serve as the executive sponsor for eClinicalWorks (eCW) and other practice technology platforms.
• Partner with clinical and administrative teams to improve system utilization, workflows, reporting, training, and accountability.
• Identify automation and technology opportunities that improve operational efficiency and the patient experience.
• Lead initiatives focused on patient satisfaction, access, communication, and service excellence.
• Develop standardized patient communication and service-recovery processes.
• Monitor patient experience metrics and implement improvement initiatives.

Compliance & Risk Management

• Oversee compliance with HIPAA, OSHA, Medicare, Medicaid, payer requirements, and applicable federal and state regulations.
• Maintain operational compliance related to Rural Health Clinic requirements.
• Oversee policy development, internal controls, risk mitigation, and compliance processes.
• Coordinate coding, documentation, and operational audits.

Strategic Planning & Growth

• Partner with physician ownership and leadership to develop and execute strategic initiatives.
• Evaluate opportunities for practice growth, expansion, new services, and operational improvement.
• Support provider recruitment, service-line development, and organizational sustainability.
• Monitor marketing investment and return on investment.
• Translate organizational goals into measurable initiatives and accountable action plans.
• Serve as the primary administrative contact for facility and building issues across three locations.
• Manage relationships with vendors, consultants, laboratories, imaging providers, hospitals, billing partners, and technology service providers.
• Partner with team leaders to oversee medical supply inventory and equipment needs.
• Negotiate and monitor vendor agreements, service levels, and performance expectations.

IDEAL CANDIDATE

The ideal candidate is a strategic, financially savvy, and highly accountable healthcare leader who is comfortable moving between strategic planning and day-to-day operational problem solving.

Successful candidates will bring:

• Progressive healthcare management experience, preferably within a physician practice or multi-site medical group.
• Demonstrated experience managing operations, financial performance, revenue cycle, and people.
• Strong understanding of physician practice workflows and healthcare reimbursement.
• Experience with eClinicalWorks or a comparable EHR/PM platform strongly preferred.
• Experience with Rural Health Clinics or other value-based/payer performance initiatives is a plus.
• Strong analytical and financial skills with the ability to translate data into action.
• Excellent communication, leadership, relationship-building, and problem-solving skills.
• A track record of creating accountability, improving processes, and driving measurable results.
• The ability to work collaboratively with physician ownership while confidently leading administrative operations.

CONFIDENTIAL SEARCH

Additional information regarding our client, compensation, and benefits will be shared with qualified candidates during the confidential interview process.