Director of Practice Operations

AdventHealth; Florida; On-site; USD 97,000 - 181,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Parental leave

Career development

Well-being resources

Mental health support

Pet benefits

Job summary

AdventHealth Maitland is seeking a healthcare leadership professional to oversee provider templates, monitor productivity, and coordinate recruitment across multiple practices within the service line.

You will drive clinical quality, manage budgets, and collaborate with facilities and staff to align operations with mission-driven goals, ensuring patient safety and exceptional service.

Qualifications

• Excellent interpersonal and written communication skills.
• Knowledge of medical technology and terminology.
• Experience in finance and accounting with regards to the oversight of a departmental budget.
• Data analysis and critical thinking.
• Exceptional organizational skills with ability to manage multiple tasks and deadlines.
• Ability to develop positive working relationships with multiple teams.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint).
• Ability to manage multiple projects and meet deadlines.
• Knowledge in coding, billing, and reimbursement.
• Ability to build relationships with medical and administrative staff.

Responsibilities

• Manages and balances provider templates for optimized utilization, monitoring productivity to determine need to add or consolidate providers.
• Evaluates and manages quality metrics to drive clinical quality and patient safety, overseeing licenses, certifications, and inspections.
• Represents the service line during recruitment, communicating needs for new providers and monitoring triggers.
• Focuses on consumer experience through oversight of performance and escalation of complaints.
• Leads team development conversations and ensures mandatory training compliance.
• Ensures workflow optimization and accountability for service line performance.
• Manages disciplinary actions and conducts rounds with providers and staff.
• Reviews upcoming provider renewals and conducts renewal discussions.
• Drives financial growth and overall financial performance of practices within service lines.
• Involves capital planning and collaborating on space planning for growth and learners.
• Partners with facilities and purchasing on capital forms and committee presentations.
• Collaborates on strategic and operational plans across departments.

Skills

Interpersonal communication

Medical terminology

Data analysis

Organizational skills

Customer service

Microsoft Office

Self-motivation

Physician practice management

Regulatory compliance

Budget oversight

Vendor management

Education

Bachelor's degree

Master's degree

Tools

EMR software

Practice management software

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America)

Address:

2600 Westhall Ln

City:

Maitland

State:

Florida

Postal Code:

32751

Job Description:

• Manages and balances provider templates for optimized utilization, monitoring productivity to determine the need to add or consolidate providers.
• Evaluates and manages quality metrics to drive clinical quality and patient safety, overseeing outcomes, licenses, certifications, accreditations, onsite inspections, and risk events.
• Represents the service line during each step of the recruitment process, identifying and communicating the need for new providers and monitoring recruitment triggers.
• Focuses on consumer experience through oversight and accountability of performance, managing action plans, and escalating complaints as needed.
• Delivers on Team Member Promise through team leadership development conversations, overseeing team engagement action plans, and ensuring compliance with mandatory training requirements.
• Ensures workflow optimization and effectiveness for both providers and staff, holding service line performance accountable through a variety of meeting structures.
• Manages crucial conversations and disciplinary action plans for providers and staff, conducting intentional practice rounding with providers and staff.
• Reviews upcoming provider renewals and holds introductory contract renewal discussions.
• Responsible for financial growth in managing practice and/or specialty to mission support and budget, accountable for overall financial performance of practices within service lines.
• Understands capital responsibilities and core tenets of expense management and revenue impact from volume, identifying and developing capital needs for practices to assist in annual capital planning.
• Works with facilities and purchasing teams to develop forms and present to capital committees for capital requests.
• Collaborates with appropriate partners on the execution of strategic and operational plans, including space planning to accommodate growth, fellowships, residencies, and other learners.
• Performs other duties as assigned.

Knowledge, Skills, and Abilities:

• Possesses excellent interpersonal, oral, and written communication skills [Required]
• Knowledge of medical technology and terminology [Required]
• Experience in finance and accounting with regards to the oversight of a departmental budget [Required]
• Data analysis and critical thinking [Required]
• Exceptional organizational skills as demonstrated by the ability to manage multiple tasks/deadlines [Required]
• Ability to develop positive working relationships with members of multiple teams [Required]
• Highly professional with excellent customer service skills [Required]
• Highly proficient working knowledge of Microsoft operating systems i.e. Word, Excel, PowerPoint [Required]
• Ability to be self‑motivated and manage multiple projects and meet deadlines [Required]
• Knowledge in coding, billing, and reimbursement [Required]
• Skill in developing and maintaining effective relationships with medical and administrative staff, patients, and the community [Required]
• Knowledge of policies and procedures of various physician specialty practices sufficient to direct operations and to provide effective patient care [Required]
• Knowledge of physician professional fee billing practices and principles [Required]
• Knowledge of governmental regulations and compliance requirements [Required]
• Skill in using computer software to include word processing, spreadsheets, database, and general accounting [Required]
• Ability to assume responsibility and exercise authority over assigned work function [Required]
• Ability to establish and maintain quality control standards [Required]
• Ability to organize and integrate organization priorities and deadlines [Required]
• Ability to apply sound management practices and decision analysis in the implementation of financial and operational procedures [Required]
• Must understand fiscal, programmatic, administrative, billing, and other regulations of health care settings [Required]
• Excellent computer skills with proficiency in using practice management and electronic medical record software [Required]

Education:

• Bachelor's [Required]
• Master's [Preferred]

Field of Study:

• in Business Administration, Healthcare or related field

Work Experience:

• 5+ experience in a healthcare leadership role [Required]
• Experience in medical records, coding and reimbursement [Preferred]
• Experience in Physician Practice management, managing multiple practices and physician start-ups [Preferred]
• Experience with Hospital operations [Preferred]

Additional Information:

• An equivalent combination of education ad relevant work experience may be considered in lieu of the stated degree requirement:
• Bachelor's degree AND 5+ years of experienceOR
• Associate's degree AND 7+ years of experience OR
• High School Grad or Equivalent AND 9+ years of experience.

Licenses and Certifications:

• Basic Life Support - CPR Cert (BLS)[Preferred]
• Certified Medical Office Manager (CMOM) [Preferred]

Physical Requirements:

Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$97,219.20 - $180,835.20

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.