Director of Pickleball

Crossroads-Ymca-; Crown Point (IN); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health care medical coverage

Dental and vision insurance

Employer-paid Long-Term Disability and

Life Insurance

Paid Time Off

12% employer retirement contribution

YMCA family membership

Professional development and coaching

Job summary

The Crossroads YMCA is seeking a Director of Pickleball to lead and grow our pickleball programming at the Sportscenter. You will teach, coach, and develop programs, while building a welcoming community for players of all levels.

This role combines program leadership, staff supervision, and daily facility operations to deliver engaging experiences. You'll manage leagues, clinics, events, and rentals, and work across departments to promote member engagement and retention, using technology to

Qualifications

• Minimum five years of related pickleball experience.
• Advanced pickleball mastery with the ability to teach and coach others.
• Experience with pickleball software or the ability to quickly learn and become proficient with program management systems.
• Strong interpersonal, communication, organizational, and problem-solving skills.
• Ability to work independently and collaboratively with staff, members, and leadership.
• Proficiency with Microsoft Office 365.
• Ability to respond effectively to safety concerns and emergencies.

Responsibilities

• Oversee daily pickleball programming: open play, leagues, tournaments, lessons, clinics, and special events.
• Develop new programs and social opportunities that meet member needs and grow participation.
• Support pickleball events, rentals, and activities at the Sportscenter and across the association.
• Member engagement: build relationships, support membership growth and retention.
• Recruit, onboard, train, schedule, and supervise pickleball staff; provide coaching and evaluations.
• Manage scheduling, communication, and software systems; ensure policies and safety procedures are followed.

Skills

Pickleball coaching

Program leadership

Staff development

Customer service

Team leadership

Communication

Safety awareness

Tools

Pulse

CourtReserve

League platforms

TeamReach

Office 365

Job description

Become Our Next Director of Pickleball – Growing the Game & Building Community!Position SummaryAt the YMCA, we believe strong communities are built through youth development, healthy living, and social responsibility. As the Director of Pickleball, you will lead the operation, growth, and development of pickleball programming at the Crossroads YMCA, with a primary focus on the Sportscenter. This role is ideal for an experienced pickleball professional who enjoys teaching, developing programs, engaging members, leading teams, and creating a welcoming environment for players of all skill levels.What Success Looks LikeCreate engaging, organized, and social pickleball experiences for members and guests.Grow participation through leagues, tournaments, lessons, clinics, and special events.Build strong relationships with members while supporting membership growth and retention.Develop and support staff through hiring, training, coaching, and accountability.Maintain a safe, welcoming, and inclusive environment.Use technology and communication tools effectively to engage players and manage programs.Represent the YMCA with professionalism while supporting its mission and community impact.What You'll Be DoingProgram Leadership & GrowthOversee daily pickleball programming, including open play, leagues, tournaments, lessons, clinics, and special events.Develop new programs and social opportunities that meet member needs and grow participation.Support pickleball events, rentals, and activities at the Sportscenter and across the association.Member EngagementCreate a safe, welcoming, and engaging experience for members and guests.Build relationships with players, support membership growth and retention, and respond to member needs.Support marketing and outreach efforts to attract new players and promote pickleball programs.Staff LeadershipRecruit, onboard, train, schedule, and supervise pickleball staff.Provide ongoing coaching, feedback, and performance evaluations.Lead by example and foster a positive, professional, and accountable team environment.Operations & AdministrationManage pickleball scheduling, communication, and software systems including Pulse, CourtReserve, League/Tournament platforms, and TeamReach.Ensure program policies, safety procedures, and YMCA standards are followed.Support payroll, reporting, required training, and other administrative responsibilities.What You Should Know Before ApplyingThis is a highly visible leadership role that combines pickleball expertise, program development, staff leadership, member engagement, and daily facility operations.You May Enjoy This Role If You:Have a passion for pickleball and enjoy helping others improve their game.Enjoy teaching, coaching, and creating fun experiences for players.Thrive in a social, active, and fast-paced environment.Are comfortable leading staff and managing multiple priorities.Enjoy building relationships and engaging with a diverse membership.Are organized, proactive, and comfortable working independently.Want to help grow pickleball programming and build community through the sport.Challenges of the RoleManaging multiple programs, schedules, staff needs, and events.Responding to unexpected member, staffing, or facility concerns.Balancing program growth with member experience and operational needs.Working flexible hours, including evenings, weekends, holidays, and special events.Maintaining a safe, professional, and welcoming environment for players of all skill levels.QualificationsMinimum five years of related experience required.Advanced knowledge and mastery of pickleball with the ability to teach and coach others.Experience with pickleball software or the ability to quickly learn and become proficient with program management systems.Strong interpersonal, communication, organizational, and problem-solving skills.Ability to work independently and collaboratively with staff, members, and leadership.Proficiency with Microsoft Office 365.Ability to respond effectively to safety concerns and emergencies.Ability to work flexible hours, including evenings, weekends, and holidays.Ability to effectively engage with individuals from diverse backgrounds and experiences.Work Environment & Physical RequirementsAbility to lift up to 50 pounds.Ability to stand, walk, sit, bend, kneel, and move throughout the workday.Visual, auditory, and verbal ability to communicate effectively.Ability to maintain alertness, concentration, initiative, and sound judgment in an active environment.Ability to respond quickly to game situations and emergencies.Must maintain a neat and professional appearance.Sufficient physical strength and agility to perform essential job duties.Our Benefits IncludeHealth care medical coverageDental and vision insuranceEmployer-paid Long-Term Disability (LTD) and Life InsuranceGenerous Paid Time Off (PTO)12% employer retirement contributionComplimentary YMCA family membership50% discount on most YMCA programsOngoing professional development and leadership development opportunitiesWe encourage our staff to take full advantage of YMCA programs and facilities to support their own health, well-being, and work-life balance.Our MissionTo put Christian principles into practice through programs that build healthy spirit, mind, and body for all