Director of Performance Management

City of Philadelphia; Philadelphia (Philadelphia County); On-site; USD 95,000 - 113,000; Full time

Benefits offered by this job

Unlimited public transport access

Paid parental leave

Comprehensive health coverage

Wellness program

Paid vacation & holidays

Retirement savings options

Student loan forgiveness

Tuition discounts

Job summary

City of Philadelphia is seeking a Director of Performance Management for the Office of Homeless Services to lead the development and reporting of performance-based measures across programs. You will drive data-informed policy and program strategy in collaboration with multiple departments.

The role requires strong data analysis, cross-functional leadership, and effective communication with staff, partners, and elected officials.

Qualifications

• Minimum five years experience in evaluating housing, social services, and/or programs for individuals and/or families experiencing homelessness.
• Outcomes-based performance management.
• Strategy and services evaluation.
• Proficient in HMIS and Microsoft Office.

Responsibilities

• Develop and operationalize performance measures for all programs.
• Ensure contracts, reporting, compliance and monitoring reflect performance measures.
• Develop at least monthly reports on major performance measures, synthesize and report.
• Collaborate with program directors and staff to integrate measures into program performance.
• Review current literature on homelessness.
• Communicate new trends, programs, and ideas to OHS staff with data-informed designs.

Skills

Data analysis

Team leadership

Change management

Communication

Project planning

Cross-functional collaboration

Education

Bachelor's degree

Master's degree preferred

Tools

HMIS

Microsoft Office

Job description

A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact.
As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else.

What we offer

• Impact - The work you do here matters to millions.
• Growth - Philadelphia is growing, why not grow with it?
• Diversity & Inclusion - Find a career in a place where everyone belongs.
• Benefits - We care about your well-being.

Agency Description

The mission of the Office of Homeless Services if to make homelessness rare, brief and non-recurring. OHS works collaboratively with a broad based network of public and private providers focused on utilizing practices that are informed by data, honor the different perspectives of all stakeholders and are trauma-informed. OHS works to maximize resources while monitoring emerging trends, tracking progress and shifting priorities as needed. OHS helps to meet the City’s goals of improving educational opportunities ad outcomes for children, improving economic opportunities for all Philadelphians and improving public safety for all Philadelphians while treating residents with dignity and respect.

OHS is the Collaborative Applicant for the Philadelphia Continuum of Care, and is located within the Health and Human Services Cabinet, which includes the Departments of Behavioral Health and Intellectual disAbility Services (DBHIDS), Human Services (DHS), Mayor’s Office of Community Empowerment and Opportunity, and Public Health (DPH).

Job Description

Position Summary

OHS seeks a Director of Performance Management who will be responsible for providing leadership in interpreting, setting, and reporting on performance-based measures based on and developing programmatic and policy strategy based on the results of the data.

Essential Functions

• Develop and operationalize performance measures for all programs.
• Ensure contracts, reporting, compliance and monitoring, and fiscal reflect performance measures.
• Develop at least monthly reports on major performance measures, as feasible, synthesize and report.
• Collaborate with program directors and staff to ensure that measures are integrated into program performance.
• Review current literature on homelessness.
• Communicate new trends, programs, and ideas to OHS staff, ensuring evidence-based and data-informed program designs and implementation.

Competencies, Knowledge, Skills And Abilities

• Data analysis and interpretation.
• Lead effectively within changing and competing priorities.
• Plan effectively for and manage change by shifting priorities and adapting to changes to meet organizational and program requirements.
• Exceptional ability to participate in and develop teams.
• Work cooperatively with cross-functional teams internally and externally.
• Work under deadlines, including beyond regular work schedule as needed.
• Respond under pressure in a busy environment.
• Well-developed planning, analytical, negotiation, and problem solving skills to resolve complex and diverse issues.
• Superior verbal and written communication skills to effectively communicate ideas and information to a variety of audiences (staff, media, community leaders, elected officials, and other senior level external staff), including creation and delivery of presentations and written reports.

Qualifications

Education: Bachelor’s Degree; Master’s Degree preferred

Experience:

• Minimum five years experience in evaluating housing, social services, and/or programs for individuals and/or families experiencing homelessness.
• Outcomes-based performance management.
• Strategy and services evaluation.
• Proficient in computer applications including Homeless Management Information Systems (HMIS) and Microsoft Office (Word, Excel, Access, and Outlook).

Salary Range: $95,000 - $113,000

Discover the Perks of Being a City of Philadelphia Employee:

• Transportation: City employees get unlimited FREE public transportation all year long through SEPTA’s Key Advantage program. Employees can ride on SEPTA buses, subways, trolleys, and regional rail for their daily commute and more.
• Parental Benefits: The City offers its employees 8 weeks of paid parental leave.
• We offer Comprehensive health coverage for employees and their eligible dependents.
• Our wellness program offers eligibility into the discounted medical plan
• Employees receive paid vacation, sick leave, and holidays
• Generous retirement savings options are available
• Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.
• Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too!

• The successful candidate must be a city of Philadelphia resident within six months of hire

Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to [e-mail].

For more information, go to: Human Relations Website: http://www.phila.gov/humanrelations/Pages/default.aspx