Director of Performance Improvement & Innovation Program Manager Senior I

State of Maryland; Maryland; Hybrid; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a dynamic leader to take on the role of Director of Performance Improvement & Innovation. This pivotal position will drive the development and implementation of performance metrics across divisions, fostering a culture of continuous improvement. The ideal candidate will have extensive experience in process improvement and organizational change, with a strong focus on data analysis and strategic planning. Join a forward-thinking organization that values innovation and efficiency, and play a key role in shaping the future of service delivery in the state. This is an exceptional opportunity to make a significant impact while working in a collaborative environment.

Benefits

Tuition reimbursement

Free mass transit

Generous paid leave

Paid holidays

Health coverage

Pension plan

Qualifications

• 7+ years of experience in process improvement and organizational development.
• Leadership experience with a focus on data analysis and strategic planning.

Responsibilities

• Develop and implement performance management and process improvement strategies.
• Lead a team of analysts to enhance operational efficiency and effectiveness.

Skills

Data Analysis

Process Improvement

Leadership

Strategic Planning

Communication

Education

Bachelor’s degree in Public Administration

Master’s degree

Tools

Data Visualization Tools

Job description

Introduction

The Maryland Department of General Services (DGS) supports State and local government agencies, as well as local non-profit organizations and the citizens of Maryland, by providing facilities management, real estate and surplus property services, as well as security and law enforcement for State buildings. DGS is also responsible for a full spectrum of facilities engineering, design and construction services, almost $1 billion in annual contract administration, and overseeing the State procurement process. Here at DGS, we truly Do Great Service… Consider joining our team!

GRADE

23

LOCATION OF POSITION

This position is located at: Baltimore State Office Complex, 301 W. Preston Street, Baltimore, MD 21201. This position is telework-eligible.

Main Purpose of Job

The Maryland Department of General Services (DGS) is looking to hire a talented and experienced leader to serve as the Director of Performance Improvement & Innovation. This position will play a pivotal role in developing, implementing, and overseeing the agency's performance metrics across all DGS divisions. The position will oversee comprehensive human-centric performance and the build-out, implementation, and adoption of a continuous improvement program that stretches across the entire agency to enhance efficiency and effectiveness across all divisions. This position will foster a culture of continuous improvement, ensuring timely and comprehensive responses to challenges, and optimizing operational processes designed with a deep understanding of the human and behavioral elements of a high-functioning organization. The successful candidate will manage a team of analysts dedicated to providing trend analyses, data visualization, and other essential process improvement functions. Additionally, this role will contribute to the creation of the agency’s Strategic Plan by providing critical insights into the effective measurement of short, medium, and long-term goals.

POSITION DUTIES

1. Strategic Leadership: Develop and implement a comprehensive performance management, process improvement, and innovation strategy for the agency.
2. Data Analysis and Visualization: Participate in and/or oversee the collection, analysis, and reporting of performance data.
3. Process Improvement: Work with unit heads to identify opportunities for process improvements and operational efficiencies within the department.
4. Strategic Planning: Participate in the development of the agency's strategic plan.
5. Reporting and Communication: Prepare and present performance reports to senior leadership and stakeholders.
6. Team Management: Lead, mentor, and develop a team of data analysts, fostering a collaborative and results-oriented work environment.

DESIRED OR PREFERRED QUALIFICATIONS

Education: Bachelor’s degree in Public Administration, Business Administration, Organizational Development, Data Analytics, or a related field. Master’s degree preferred.

Experience: Minimum 7 years of progressive experience in process improvement, organizational development or organizational change, innovation, or a related field, with at least 3 years in a leadership role.

BENEFITS

The State of Maryland offers a generous benefits package that includes: Tuition reimbursement for those who qualify, Free mass transit in Baltimore & Annapolis, Generous paid leave that increases with years of service, Paid holidays, Health coverage with low out-of-pocket costs, Employee & employer contributory pension plan.

FURTHER INSTRUCTIONS

TO APPLY: Interested applicants should e-mail a resume and cover letter to [e-mail] – include “Director, Performance Improvement” in the subject line of the e-mail. This position is open until filled. For questions, call our HR Office at 410-767-4985. For more information about DGS, please visit: https://dgs.maryland.gov/. DGS is an Equal Opportunity Employer.