DIRECTOR OF PERFORMANCE EXCELLENCE, ENVIRONMENTAL SERVICES

TouchPoint Support Services; Milwaukee (WI); Remote; USD 120,000 - 140,000; Full time

Job summary

TouchPoint Support Services is seeking a Director of Performance Excellence for Environmental Services. This strategic leadership role involves driving operational excellence through technology, process improvement, and data analysis. The position is remote with a preference for candidates in major Midwest cities, including Milwaukee. Extensive benefits are offered, including medical, dental, and retirement plans.

Benefits

Medical insurance

Dental insurance

Vision insurance

Life insurance

Retirement plans

Paid time off

Qualifications

• 10+ years in operational leadership focused on financial and strategic initiatives.
• Experience with operational technologies and cross-department collaboration.
• Exceptional communication and leadership skills.

Responsibilities

• Lead technology deployment and training for operational tools.
• Develop and scale operational standards for continuous improvement.
• Drive strategic discussions and data analysis to support business growth.

Skills

Leadership

Communication

Change Management

Data Analysis

Education

Bachelor's degree in Business, Hospitality, Finance, or related

MBA preferred

Tools

TaskUp

ClearVue

Job description

DIRECTOR OF PERFORMANCE EXCELLENCE, ENVIRONMENTAL SERVICES

Join TouchPoint Support Services as the Director of Performance Excellence, Environmental Services.

Salary: $120,000-140,000 per year
Other Compensation: 20% bonus eligibility

Location: Remote, preferred based in Indianapolis, Detroit, Chicago, or Milwaukee.

Schedule: Full-time, approximately 50-60% travel.

TouchPoint Support Services, established in 2011 with over 14,000 team members nationwide, specializes in healthcare support services including housekeeping, laundry, patient transportation, and food service. We are seeking a strategic leader to drive operational excellence through technology deployment, process improvement, and data-driven decision-making.

Key Responsibilities

• Lead technology deployment and training for tools like TaskUp and ClearVue.
• Develop and scale operational standards and processes for continuous improvement.
• Manage the EVS Service Level Staffing Model, ensuring its accuracy and effectiveness.
• Drive strategic discussions and data analysis to support business growth and operational efficiency.
• Champion the adoption of operational and financial data products across the organization.

Qualifications

• Bachelor's degree in Business, Hospitality, Finance, or related; MBA preferred.
• 10+ years in operational leadership with a focus on financial and strategic initiatives.
• Experience with operational technologies, cross-department collaboration, and change management.
• Exceptional communication and leadership skills.

We offer extensive benefits including medical, dental, vision, life insurance, retirement plans, paid time off, and more. Applications are accepted continuously. TouchPoint is an equal opportunity employer committed to a drug-free workplace.