Director of Performance Enablement

Proximie; Chicago (IL); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Bi-annual bonus programme – based on +

25 days of paid leave

Full private medical cover (optional)

Central London location near Oxford

Career advancement opportunities

Well being days annually and volunteer

Summer Fridays

Job summary

Proximie is seeking a Director, Performance Enablement to run the planning, measurement, and execution disciplines that will scale our Americas Delivery organization. The VP sets strategy, and you turn priorities into operating plans with reliable information to help leaders deliver consistently and keep the Voice of Customer front and center.

The ideal candidate blends analytical operating expertise with executive judgment, building practical infrastructure and supporting conversations on

Qualifications

• Extensive experience in delivery operations, PMO, or strategy and operations.
• Proven ability to create reliable operating cadences and dashboards used by leaders.
• Strong analytical capabilities with focus on customer value realization.

Responsibilities

• Run planning, measurement, and execution disciplines that scale Americas Delivery.
• Own demand and capacity planning linking contracts, pipeline, and staffing.
• Operationalize metrics, ROI methodology, and outcome tracking with stakeholders.
• Coordinate cross-functional initiatives and surface delivery insights to leadership.
• Serve as executive contact on analytics and ROI methodology.

Skills

Executive communication

Stakeholder management

Analytics and ROI

Delivery operations

Capacity planning

Dashboards & reporting

Cross-functional leadership

Tools

Dashboard design

KPIs & reporting

Job description

• Proximie is seeking a Director, Performance Enablement to run the planning, measurement, and execution disciplines that will scale our Americas Delivery organization


• Reporting to the Vice President, Delivery & Operations, Americas, this role owns the shared Delivery operating system: portfolio reviews, demand and capacity forecasting, performance reporting, risk and dependency tracking, decision follow-through, and delivery economics


• The VP sets Delivery strategy, structure, and priorities. The Director turns those priorities into operating plans and reliable information, helping functional leaders deliver consistently and keeping the Voice of Customer present across functions


• The ideal candidate pairs analytical operating expertise with sound customer and executive judgment. They build practical infrastructure, make sure it sticks, and support executive conversations on analytics methodology and customer value, without taking on account ownership or clinical advisory work


• Partner with the VP, Delivery & Operations to turn the Americas Delivery strategy into measurable operating plans, milestones, and owners


• Run the Delivery operating cadence across weekly, monthly, quarterly, and annual cycles, including portfolio and performance reviews, leadership reporting, and decision and action tracking


• Create a single, reliable view of Delivery performance so leadership can see what is on track, what is at risk, and what decisions are needed


• Own demand and capacity planning, building forward-looking models that connect contracts, pipeline, implementation schedules, and growth to required staffing and skills


• Partner with Delivery, Sales, Finance, and People teams to surface capacity and capability gaps before customer commitments are affected


• Maintain shared tracking of customer and delivery risks, dependencies, and escalations, with consistent definitions agreed with functional and account owners


• Operationalize how Proximie measures and demonstrates customer value, coordinating baselines, ROI methodology, and outcome tracking with Customer Success, Clinical, Data/Analytics, and Finance


• Build a repeatable way to capture validated customer wins and data stories for use in renewals, expansion, references, and new-logo growth


• Maintain the shared customer lifecycle framework, from commercial handoff through implementation, adoption, renewal, and expansion, including standards, SOPs, and RACI


• Assess the Delivery implications of new deals, expansions, and contractual commitments so they are achievable and economically sound


• Partner with Finance to measure Delivery effort and unit economics, including cost per surgical case, and model how product complexity affects scalability


• Define Delivery metrics, data ownership, and dashboards with analytics teams, and automate manual work to reduce the burden on customer-facing teams


• Coordinate cross-functional initiatives and surface delivery insights to Product, Engineering, Clinical, Commercial, and executive leadership


• Serve as a first-line executive contact on approved analytics and ROI methodology, routing clinical, technical, and account decisions to their accountable owners

Benefits

• Bi-annual bonus programme – based on individual contribution and company performance


• 25 days of paid leave


• Full private medical cover (optional)


• Central London location near Oxford Circus


• Career advancement opportunities


• Well being days annually and volunteer days


• Summer Fridays

• Excellent executive communication and stakeholder management, with the judgment to influence without taking over ownershipStrong analytical and financial skills, with experience in unit economics, ROI measurement, or delivery cost modelingExperience designing dashboards, KPIs, and reporting that leaders actually use to make decisionsProven experience building capacity, resource, or workforce planning models tied to pipeline and growth10+ years of experience in delivery operations, business operations, PMO, or strategy and operations, including 3+ years leading operating cadences for a multi-function organizationExperience in health tech, medtech, or enterprise SaaS serving hospitals and health systemsFamiliarity with customer value realization programs, performance guarantees, or outcomes-based commitmentsUnderstanding of hospital and OR operations metrics, such as OR utilization and throughputExperience supporting the economics of AI, analytics, or data-intensive productsExperience scaling operations in a high-growth, venture-backed company