Director of People Operations & Total Rewards

Goodwill Northern New England; Gorham (ME); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, Vision, and Dental benefits

Generous PTO Plan

Disability insurance

403(b) retirement plan with employer (

Employee discount at Goodwill stores

Job summary

Goodwill Northern New England is seeking a Director of People Operations & Total Rewards to lead compensation, benefits, and HRIS strategy. This role drives market-competitive pay structures and oversees employee services and workforce analytics to improve the employee experience.

The incumbent will design compensation programs, manage annual planning, ensure regulatory compliance, and mentor a team of professionals across the People Operations functions. A hybrid work model is offered.

Qualifications

• Five+ years leading professional HR teams, including managers.
• Experience with enterprise-wide compensation planning and salary administration.
• Advanced proficiency with HRIS, reporting tools, Excel, and workforce analytics.

Responsibilities

• Lead compensation, benefits, leave administration, HRIS, employee services, and workforce data functions.
• Set service standards and metrics for People Operations.
• Drive improvements to employee experience, compliance, and efficiency.
• Develop scalable processes to support growth and change.
• Oversee compensation philosophy, policies, and programs.
• Design salary structures, pay grades, and market pricing.
• Lead annual compensation planning, merit and market adjustments.
• Create incentive programs aligned with organizational goals.
• Advise leaders on pay decisions and policy interpretation.
• Govern job descriptions and related governance.
• Oversee benefits, retirement, wellness, and leave programs.
• Collaborate with brokers and vendors for competitive programs.
• Ensure compliance with ERISA, COBRA, HIPAA, ACA, FMLA, and related laws.
• Oversee HRIS governance, data integrity, security, and reporting.
• Identify automation and integration opportunities with tech.
• Partner with stakeholders to align HR systems with business needs.
• Lead and develop direct reports and foster accountability.

Skills

People management

Compensation planning

HR analytics

Regulatory compliance

Strategic leadership

Education

Bachelor's degree in HR, Business Administration, Finance, Economics, Accounting, or related field

SHRM or equivalent HR Certification

Certified Compensation Professional (CCP) strongly preferred

Tools

HRIS systems

Excel

Workforce analytics tools

Job description

Director of People Operations & Total Rewards

Job Category: Administration

Requisition Number: DIREC016438

• Full-Time
• Hybrid

Locations

Showing 1 location

Description

Job Summary:

The Director, People Operations & Total Rewards, serves as the strategic and operational leader for the organization's compensation, benefits, leave administration, HRIS, employee services, and workforce analytics functions. This position acts as the organization's primary compensation expert and is responsible for designing, implementing, and administering compensation programs that attract, retain, and reward talent while ensuring market competitiveness, internal equity, fiscal responsibility, and regulatory compliance.

The Director leads the development and execution of people operations strategies that support organizational objectives, improve the employee experience, and optimize service delivery. Through the oversight of compensation, benefits, leave administration, HR technology, employee services, and workforce data, this position ensures operational excellence and data-driven decision-making across the employee lifecycle.

Essential Functions:

• Lead the strategic direction and operational effectiveness of compensation, benefits, leave administration, HRIS, employee services, and workforce data functions.
• Establish service standards, performance metrics, and operational objectives for People Operations.
• Drive continuous improvement initiatives that enhance employee experience, efficiency, compliance, and operational effectiveness.
• Develop scalable people processes, workflows, and infrastructure to support organizational growth and change.
• Develop, administer, and continuously evaluate the organization's compensation philosophy, strategy, policies, and programs.
• Design and maintain salary structures, pay grades, market pricing methodologies, and compensation frameworks.
• Lead annual compensation planning processes including merit increases, promotional increases, market adjustments, and incentive program
• Design creative compensation and incentive programs that align with organizational goals and workforce needs.
• Provide guidance and consultation to leaders regarding pay decisions, compensation practices, job evaluations, and compensation-related policy interpretation.
• Lead the development, maintenance, and governance of job descriptions across the organization.
• Provide strategic oversight and direction for all employee benefits, retirement plans, wellness initiatives, leave programs, and employee support services.
• Partner with brokers, consultants, carriers, and vendors to ensure competitive and cost-effective benefits programs.
• Monitor changing regulations and ensure compliance with ERISA, COBRA, HIPAA, ACA, FMLA, PFML, ADA, and other applicable federal and state requirements.
• Oversee administration and governance of all leave and accommodation programs
• Provide strategic oversight for HRIS governance, system administration, data integrity, security, and reporting.
• Identify and implement opportunities for automation, integration, and process optimization through technology solutions.
• Partner with internal stakeholders to ensure HR systems effectively support business needs and enhance employee experience
• Lead, coach, mentor, and develop direct reports while fostering a culture of accountability and continuous improvement.

Minimum Qualifications:

• At least five years of experience leading professional HR teams, including direct management of managers.
• Experience leading enterprise-wide compensation planning and salary administration programs.
• Advanced proficiency with HRIS systems, reporting tools, Excel, and workforce analytics.

Preferred Qualifications:

• Bachelor's degree in Human Resources, Business Administration, Finance, Economics, Accounting, or related field.
• SHRM or equivalent HR Certification
• Certified Compensation Professional (CCP) strongly preferred.
• Strong analytical, problem-solving, and project management skills.

We believe in supporting our employees just as much as they support our mission. In addition to working in a fulfilling and supportive environment, our employees enjoy:

• Medical, Vision, and Dental benefits
• Generous PTO Plan
• Paid Short- & Long-Term Disability.
• 403(b) retirement plan with employer match
• 50% Employee discount at Goodwill stores in ME, NH & VT
• Valuable job training with growth potentialand more!

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.