Director of People Operations, HRIS & Analytics

ClearCaptions, LLC; United States; On-site; USD 150,000 - 210,000; Full time

Job summary

ClearCaptions, LLC is seeking a Director of People Operations, HRIS & Analytics to lead strategy across HR technology, data governance, and analytics for a distributed workforce.

You will partner with senior leaders to improve operational effectiveness, strengthen remote culture, and deliver actionable workforce insights to drive business decisions.

Qualifications

• Bachelor’s degree in HR, IS, or business.
• 10+ years of HR experience with leadership responsibility.
• SHRM-SCP, SPHR, or equivalent credentials preferred.
• Experience with HRIS platforms and workforce analytics.

Responsibilities

• Leads strategy for People Operations, HRIS, and analytics.
• Oversees governance, data quality, and compliance for People data.
• Develops executive dashboards and workforce metrics for leadership.

Skills

People Operations

HRIS

Analytics

Leadership

Change management

SQL

Tableau

Power BI

Education

Bachelor’s degree in HR/IS/Business

MBA or related field (preferred)

Tools

Workday

SQL

Tableau

Job description

Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives. We also understand the power of connection and the profound impact it has on the lives of individuals who are hard-of-hearing. By utilizing enhanced automatic speech recognition, human captioning, and innovative product development, we deliver easy-to-use, cutting-edge technology to our primarily senior customer base. Our near real-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their connection to the world. ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of privacy, security, and professionalism. We recognize the importance of maintaining the trust and confidence of our customers, and we continually strive to exceed their expectations. For more information about our services please visit clearcaptions.com.

About the Role

The Director of People Operations, HRIS & Analytics is responsible for leading the strategy, execution, and continuous improvement of the company people operations infrastructure, core HR technology systems, and data-driven workforce strategies. This role oversees human resources operations, people systems, advanced workforce analytics, employee data compliance, governance, onboarding, change management, and automated administrative processes that enable an exceptional employee experience and support distributed organizational growth. The Director serves as a strategic, technical partner with People Team and other business leaders by leveraging quantitative data, enterprise technology, and process excellence to improve operational effectiveness, strengthen remote culture, and provide actionable workforce insights that drive corporate business decisions. This role establishes enterprise frameworks and data governance for the employee experience, partners with People Team leaders to ensure consistent multi-state execution, and advises senior leadership on complex organizational, technical, and analytical challenges. This is a Remote/Work from Home position reporting to the Vice President of People.

Responsibilities

• Leads People Operations across the employee lifecycle, including onboarding, offboarding, employee transactions, workforce administration, and employee records.
• Develops and optimizes scalable operational frameworks, service standards, policies, procedures, and workflows that support a growing multi-state workforce.
• Drives operational excellence by leveraging process improvement, automation, integrations, and AI capabilities to increase efficiency, reduce risk, and enhance the employee and manager experience.
• Ensures compliance with federal, state, and local employment laws through effective governance, documentation, operational controls, and record management.
• Owns the strategy, governance, optimization, and roadmap for the HRIS and People technology ecosystem, ensuring alignment with business and People priorities.
• Oversee HR technology operations, including system configuration, security, workflows, integrations, reporting, testing, upgrades, vendor management, and partnership with IT.
• Leads the evaluation, implementation, and enhancement of People technologies, automation, AI capabilities, and digital solutions that improve operational effectiveness and employee experience.
• Establishes data governance standards that ensure the accuracy, integrity, security, compliance, and effective use of People data across all systems.
• Leads HR technology projects and system enhancements while designing scalable digital employee lifecycle experiences in partnership with People COE leaders to strengthen engagement, retention, and organizational culture.
• Develops executive dashboards, workforce analytics, and actionable insights that inform strategic decisions, measure program effectiveness, identify workforce trends and flight risks, and drive continuous improvement.
• Leads the development and delivery of workforce metrics, executive dashboards, scorecards, and analytical reporting.
• Translates workforce data into actionable insights that support business planning, talent strategies, organizational effectiveness, and decision-making.
• Identifies trends and opportunities related to workforce demographics, turnover, employee lifecycle experiences, and operational effectiveness.
• Establishes reporting standards and data quality controls to ensure reliable, accurate, and meaningful analytics.
• Partners with senior leaders and People Business Partner team to provide strategic workforce analysis and recommendations.
• Lead the enterprise employee experience strategy, focusing on virtual onboarding/offboarding, automated engagement surveys, and digital recognition frameworks.
• Measure system and program effectiveness through employee feedback to drive continuous cycle improvements.
• Champions continuous improvement efforts across People Operations, HRIS, and employee administration functions.
• Identifies opportunities to automate processes, streamline workflows, and reduce administrative burden through technology and process redesign.
• Leads system implementations, enhancements, and change management initiatives through planning, testing, communication, training, and adoption strategies.
• Develops tools, resources, and training materials that support effective utilization of People systems and processes.
• Lead, in collaboration with People COE Leaders, technical and People-related change management initiatives by designing platform adoption strategies, communication frameworks, governance, and leader enablement tools.
• Partner closely with People Business Partners and Centers of Excellence to ensure standard, compliant execution of programs, policies, and technical tools.
• Identify opportunities to eliminate manual tasks, simplify system workflows, and enhance the digital employee and manager self-service experience.
• Lead, coach, and develop the HRIS and People Administration teams, fostering a culture of customer service, data integrity, innovation, accountability, and continuous improvement.
• Establish team priorities, manage resources, budgets, vendor relationships, and implementation roadmaps to ensure successful execution of operational and strategic objectives.
• Partner with People leadership, IT, Finance, Payroll, Legal, Compliance, and business leaders to align People Operations, HR technology, workforce analytics, and digital capabilities with organizational priorities.
• Serve as the functional expert for People Operations, HR systems, workforce analytics, data governance, and technology-enabled process improvement.
• Lead cross-functional initiatives that enhance the employee lifecycle, strengthen engagement and organizational culture, and drive scalable business outcomes.

Qualifications

• Bachelor’s degree in human resources, Information Systems, Business Administration, or a relevant field.
• Master’s degree (MBA) or related field is a plus.
• SHRM-SCP, SPHR, HRIS certification, People Analytics, PMP, Prosci, or other relevant professional credentials highly preferred.
• 10+ years of progressive HR experience with substantial leadership responsibility directly spanning HR operations, HRIS administration, and people analytics.
• 5+ years of experience leading, structuring, and developing high-performing operations or systems teams.