Director of Patient Experience Design & Optimization

Biogen, Inc.; Triangle (VA); Hybrid; USD 188,000 - 259,000; Full time

Benefits offered by this job

Medical, Dental, Vision, & Life insurances

Fitness & Wellness programs

Tuition reimbursement of up to $10,000 per year

Employee stock purchase plan

Paid Maternity and Parental Leave

Job summary

Biogen, Inc. is seeking a Director of Patient Experience Design & Optimization to lead the strategy for enhancing patient experiences within our Patient Services. The role involves managing cross-functional teams, overseeing patient journey optimizations, and developing metrics to assess effectiveness. Ideal candidates will have over 10 years of experience and strong communication and analytical skills. This position offers a competitive salary and benefits including health insurance and a generous vacation policy.

Qualifications

• 10+ years of experience in patient experience design and process optimization.
• Proven leadership experience managing cross-functional teams.
• Strong analytical skills to leverage data insights for decision-making.

Responsibilities

• Lead PX touchpoint management and optimization for patient journeys.
• Develop clear business cases for experience improvements grounded in data.
• Own the patient acquisition experience strategy focusing on optimization.

Skills

Leadership

Analytical skills

Communication skills

Patient experience design

Education

Bachelor’s degree in Healthcare Management, Business Administration, or related field

Job description

Biogen, Inc. is seeking a Director of Patient Experience Design & Optimization to lead the strategy for enhancing patient experiences within our Patient Services. The role involves managing cross-functional teams, overseeing patient journey optimizations, and developing metrics to assess effectiveness. Ideal candidates will have over 10 years of experience and strong communication and analytical skills. This position offers a competitive salary and benefits including health insurance and a generous vacation policy.