Director of Patient Experience & AI Design

Doctolib; Paris (TX); On-site; USD 180,000 - 260,000; Full time

Job summary

Doctolib, a mission-driven healthcare technology leader, seeks a Product Design Director for the Patient experience. You will own the design vision and quality bar, reporting to the VP Design, and collaborate with Product, Engineering, Medical, Data and Business leadership to shape patient journeys across access, messaging, health records and AI-assisted care.

You will build and lead a team of designers, drive operating models, and partner with cross-functional leaders to scale experiences

Qualifications

• 10+ years in product design (including 3+ years in people leadership).
• Experience in a consumer product used by millions.
• Track record designing and scaling products across multiple markets (localisation & global consistency).
• Experience managing at least five Product Designers (senior ICs and managers).
• Strong craft and ability to connect design choices to measurable outcomes (adoption, engagement, retention).
• English fluency; French or German a plus.

Responsibilities

• Define and drive the design vision for the Patient stream, from high-traffic booking to Health Companion experiences.
• Bridge core access-to-care improvements with new reasons for patients to return beyond booking.
• Raise the quality bar for product design, interaction design and content across the patient experience.
• Shape AI-native experiences that are clear, useful and trustworthy, including recommendations and conversational interfaces.
• Build a high-performing design organisation with hiring, coaching and leadership development.

Skills

Design leadership

AI-native design

Cross-functional collaboration

Global product scaling

People management

Job description

Doctolib, a mission-driven healthcare technology leader, seeks a Product Design Director for the Patient experience. You will own the design vision and quality bar, reporting to the VP Design, and collaborate with Product, Engineering, Medical, Data and Business leadership to shape patient journeys across access, messaging, health records and AI-assisted care.

You will build and lead a team of designers, drive operating models, and partner with cross-functional leaders to scale experiences