Director of Patient Access

The Wilshire Group; United States; Remote; USD 124,000 - 138,000; Full time

Job summary

The Wilshire Group in the United States seeks an accomplished Director of Patient Access to lead enterprise-level initiatives that enhance front-end operations, improve patient financial experience, and connect Patient Access with overall Revenue Cycle.

Ideal candidates are seasoned healthcare executives with proven leadership in hospital-based Access Services, Epic optimization, and strategic process improvement.

Qualifications

• 15+ years of leadership in hospital Patient Access and Revenue Cycle operations.
• 10+ years of Epic system experience with front-end workflows and automation.
• Experience multi-site Access operations in large health systems.
• Proven cash collections, denials reduction, and patient experience improvement.
• Strong team development, change management, and cross-functional collaboration.
• Master’s in Healthcare Admin or Public Admin; Bachelor's in Business.
• CHAM Certification (NAHAM) preferred.

Responsibilities

• Serve as strategic and operational leader for Patient Access across sites.
• Optimize workflows for registration, scheduling, clearance, verification, and payments.
• Develop standardized procedures to ensure compliance and consistency.
• Collaborate with Revenue Cycle, IT and Clinical teams to streamline the patient journey.
• Lead initiatives on estimate automation, eligibility, and financial counseling.
• Utilize data analytics to measure KPIs like wait times and patient satisfaction.
• Drive Epic optimization, ASA table management, and decision tree configuration.
• Provide interim leadership during transitions.
• Mentor Access leaders and staff for engagement and growth.
• Align Access Services with hospital strategic and financial objectives.

Skills

Leadership

Epic system experience

Revenue Cycle

Hospital access workflows

Education

Master’s Degree in Healthcare Administration

Bachelor’s Degree in Business Management

CHAM Certification (NAHAM) preferred

Tools

Epic

Job description

Wilshire hires only the brightest and most experienced professionals in the healthcare revenue cycle management industry. Wilshire will take the time to get know you and your employment history. We will then place you in a role that will lead to a path of career success.

About The Wilshire Group

The Wilshire Group, a renowned boutique consulting firm in Los Angeles, specializes in revenue cycle optimization and fostering effective collaboration between operational and IT facets. With a robust track record of aiding over 100 healthcare systems nationwide, our team thrives on professionalism, efficiency, and adaptability.

Our core values- professionalism, efficiency, and flexibility- underscore our commitment to creating an inclusive and dynamic workplace. We embrace diverse narratives and believe in offering opportunities to exceptional individuals who bring their best to the table.

Join us at The Wilshire Group, a place where talented professionals find a home to showcase their skills and contribute meaningfully to the healthcare landscape.

Job Title: Director of Patient Access

Pay Rate: $90–$100 per hour (W2)
Contract Type: Full-Time Contract (6–12 months, potential for extension)
Location: Remote (within the U.S.)
Reports To: Vice President, Revenue Cycle Operations

Overview

We are seeking an accomplished Director of Patient Access to lead enterprise-level initiatives that enhance front-end operations, improve patient financial experience, and strengthen the connection between Patient Access and the overall Revenue Cycle.

The ideal candidate is a seasoned healthcare executive and consultant with a proven history of operational leadership in hospital-based Access Services, Epic system optimization, and strategic process improvement. This W2 contract role will collaborate with executive and site-level teams to drive measurable outcomes in throughput, cash acceleration, and patient satisfaction.

Key Responsibilities

• Serve as the strategic and operational leader for Patient Access functions across hospitals and ambulatory sites.
• Evaluate and optimize workflows for registration, scheduling, financial clearance, insurance verification, point-of-service collections, and pre-service authorization.
• Develop and implement standardized procedures to ensure compliance, accuracy, and consistency across all Access departments.
• Partner with Revenue Cycle, IT, and Clinical teams to streamline the patient journey from scheduling to discharge.
• Lead initiatives to enhance estimate automation, benefit collection, real-time eligibility (RTE), and financial counseling programs.
• Use data analytics and reporting tools to measure and communicate key performance indicators (KPIs), including wait times, denials, and patient satisfaction.
• Drive Epic optimization efforts, including workflow redesign, ASA table management, and decision tree configuration.
• Provide interim leadership or executive-level support during transitions or organizational change.
• Mentor and develop Access leaders and staff to promote engagement, accountability, and professional growth.
• Collaborate with hospital executives to align Access Services with strategic and financial objectives.

Qualifications

• 15+ years of progressive leadership experience in hospital Patient Access and Revenue Cycle operations.
• 10+ years of Epic system experience, with a strong understanding of front-end workflows and automation.
• Proven ability to manage multi-site Access operations in academic or large community health systems.
• Demonstrated success implementing strategies that improve cash collections, reduce denials, and elevate the patient experience.
• Strong background in team development, change management, and cross-functional collaboration.
• Master’s Degree in Healthcare Administration or Public Administration (required).
• Bachelor’s Degree in Business Management or related field (required).
• CHAM Certification (NAHAM) strongly preferred.

Preferred Experience

• Previous leadership or consulting roles with major health systems preferred
• Experience leading large-scale Epic implementation or optimization initiatives.
• Proven ability to deliver data-driven solutions to complex patient access and financial clearance challenges.

As set forth in The Wilshire Group’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.