Patient Access Project Manager

The Wilshire Group; Houston (TX); Remote; USD 110,000 - 124,000; Full time

Job summary

The Wilshire Group is seeking an experienced Patient Access Implementation Manager to lead large-scale Epic-based transformations, focusing on Prelude, Cadence, and Referrals. The role requires coordinating IT, clinical, operational teams and ensuring successful go-lives while aligning with governance structures.

Remote work with ~25% travel, ASAP start, and hourly compensation in a contracted engagement through May/June 2027.

Qualifications

• 5+ years of experience supporting Epic Prelude, Cadence, and Referrals implementations.
• Current or relevant Epic certifications in applicable modules.
• Strong healthcare IT project management and implementation experience.
• Demonstrated experience leading complex, cross-functional initiatives with multiple stakeholders.
• Strong understanding of Patient Access, registration, scheduling, and referral workflows.
• Experience supporting Epic go-lives and post-implementation stabilization.

Responsibilities

• Lead Epic Prelude, Cadence, and Referrals implementations and related workstreams.
• Develop and manage project plans, milestones, timelines, risks, dependencies, and deliverables.
• Coordinate activities across IT, clinical, operational, and Patient Access stakeholders.
• Facilitate communication and alignment among cross-functional teams throughout the project lifecycle.
• Identify project risks and barriers and develop solutions with stakeholders.
• Support implementation readiness, go-live planning, command center activities, and post-go-live stabilization.
• Ensure activities align with governance and CoE priorities.
• Support enterprise registration, scheduling, and referral initiatives as needed.
• Provide clear project updates and elevate risks and decisions as appropriate.

Skills

Epic Prelude

Epic Cadence

Epic Referrals

Project leadership

Stakeholder management

Healthcare IT

Tools

Epic

Job description

Wilshire hires only the brightest and most experienced professionals in the healthcare revenue cycle management industry. Wilshire will take the time to get know you and your employment history. We will then place you in a role that will lead to a path of career success.

About the Wilshire Group

The Wilshire Group, a renowned boutique consulting firm in Los Angeles, specializes in revenue cycle optimization and fostering effective collaboration between operational and IT facets. With a robust track record of aiding over 100 healthcare systems nationwide, our team thrives on professionalism, efficiency, and adaptability.

Our core values- professionalism, efficiency, and flexibility- underscore our commitment to creating an inclusive and dynamic workplace. We embrace diverse narratives and believe in offering opportunities to exceptional individuals who bring their best to the table.

We are currently offering a contracted interim position at one of US News Best Hospitals 2022-23. This position caters to top performers seeking a professional environment that acknowledges and values their dedication and proficiency. While this role doesn’t offer benefits, it presents an opportunity to work within an organization that encourages talented individuals to surpass conventional boundaries.

Join us at The Wilshire Group, a place where talented professionals find a home to showcase their skills and contribute meaningfully to the healthcare landscape.

Patient Access Implementation Manager

The Wilshire Group is seeking an experienced Patient Access Implementation Manager to support a large-scale healthcare technology and operational transformation initiative. This role will lead key Epic implementation efforts across Patient Access, Scheduling, and Referrals, with responsibility for project planning, stakeholder coordination, implementation readiness, and successful go-lives.

Work Location: Remote/Telecommute
Travel: Approximately 25%
Start Date: ASAP

Hourly Rate: $ 80.00- $ 90.00 per hour
Estimated Duration: Through May/June 2027

Position Overview

The Patient Access Implementation Manager will lead the end-to-end delivery of Epic Prelude, Cadence, and Referrals initiatives supporting Back to Foundation and Guided Scheduling programs.

This individual will work closely with IT, operational, clinical, and project leadership teams to ensure implementation activities remain aligned with organizational priorities, Epic governance, and Patient Access and Scheduling objectives.

Key Responsibilities

• Lead Epic Prelude, Cadence, and Referrals implementations, enhancements, and related workstreams.
• Develop and manage project plans, milestones, timelines, risks, dependencies, and deliverables.
• Coordinate activities across IT, clinical, operational, and Patient Access stakeholders.
• Facilitate communication and alignment among cross-functional teams throughout the project lifecycle.
• Identify project risks and barriers and work collaboratively with stakeholders to develop appropriate solutions.
• Support implementation readiness, go-live planning, command center activities, and post-go-live stabilization.
• Ensure project activities align with Patient Access and Scheduling Centers of Excellence (CoE) priorities and established Epic governance.
• Support enterprise registration, scheduling, and referral-related initiatives as needed.
• Provide clear project updates and elevate risks, decisions, and dependencies when appropriate.

Required Experience & Qualifications

• 5+ years of experience supporting Epic Prelude, Cadence, and Referrals implementations.
• Current or relevant Epic certifications in applicable modules.
• Strong healthcare IT project management and implementation experience.
• Demonstrated experience leading complex, cross-functional initiatives with multiple stakeholders.
• Strong understanding of Patient Access, registration, scheduling, and referral workflows.
• Experience supporting Epic go-lives and post-implementation stabilization.
• Ability to work effectively with technical, operational, and clinical stakeholders.
• Strong communication, organization, problem-solving, and stakeholder management skills.

Additional Information

This role will support Patient Access, Scheduling, Referrals, and enterprise registration workstreams as part of broader optimization and implementation initiatives. The ideal candidate brings both strong Epic knowledge and project leadership experience and can effectively bridge technical implementation requirements with operational Patient Access needs.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in The Wilshire Group’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.