Director of Organizational Performance (General Manager)

Brass Sales, Inc.; Felton Station (DE); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Time Off

Employee Discounts

Simple IRA 3% match

Job summary

Brass Sales, Inc. is seeking a Regional Operations Manager to serve as Director of Organizational Performance across Felton, Millsboro, DE, and Elkridge, MD. You will tighten execution, align site expectations, and drive practical improvements.

In this on-site role, you will move between locations, coach leaders, and lead continuous improvement efforts. The daily rhythm includes quick check-ins, on-floor observation, and swift problem resolution to keep operations running smoothly.

Qualifications

• 5-10 years in location management as a multi-location operations manager.
• Strong operational knowledge, problem-solving, coaching, and integrity.

Responsibilities

• Support and guide Location Managers on operations management, multi-location management, and performance management.
• Coach leaders and reinforce team leadership through leadership development and employee coaching.
• Lead operational excellence efforts including business process improvement and continuous improvement.
• Handle customer relations, employee relations, and conflict resolution, and ensure follow-through.
• Strengthen wholesale distribution management, including inventory management, inventory control, warehouse operations, and distribution operations manager priorities.

Skills

Location management

Operations leadership

Performance management

Coaching

Process improvement

Inventory management

Customer relations

Employee relations

Job description

Role Summary

We’re hiring a Regional Operations Manager-level leader to serve as Director of Organizational Performance (General Manager) across Felton and Millsboro, DE, and Elkridge, MD. This role exists to tighten execution across sites, keep expectations consistent, and drive outcomes through practical operational fixes.

Key responsibilities:

• Support and guide Location Managers on operations management, multi-location management, and performance management
• Coach leaders and reinforce team leadership through leadership development and employee coaching
• Lead operational excellence efforts including business process improvement and continuous improvement
• Handle customer relations, employee relations, and conflict resolution, and ensure follow-through
• Strengthen wholesale distribution management, including inventory management, inventory control, warehouse operations, and distribution operations manager priorities

Required:

• 5-10 years in location management as a multi-location operations manager
• Strong operational knowledge, problem-solving, coaching, and integrity

Total Compensation

Competitive salary of $50,000-$70,000, plus Medical, Dental, Vision, and Life Insurance. You’ll also get Paid Time Off, Employee Discounts, and a Simple IRA with a 3% match-part of a competitive total compensation package.

How Your Day Runs

As a Regional Operations Manager presence on-site, you’ll move between our three locations and start with quick check-ins with each manager. Your day shifts between on-the-floor observation and short huddles to surface what’s working and what’s stuck. When a customer or employee issue pops up, you step in early, align people on next steps, and keep things moving. You’ll compare how each site executes, spot patterns, and turn them into simple adjustments teams can use right away. Schedule is Monday-Friday, every other Saturday, with one weekday off every other week.