Director of Operations - Two-Office People Leader

Steinbacher, Goodall & Yurchak; State College (Centre County); On-site; USD 120,000 - 160,000; Full time

Job summary

Steinbacher, Goodall & Yurchak is seeking a hands-on Director of Operations to oversee the employee experience and daily operations across State College and Altoona.

This leader will take primary responsibility for hiring, onboarding, employee development, performance accountability, corrective action, and separations for the teams they support while creating a respectful, solutions-oriented workplace built on quality, care, commitment, and accountability.

Qualifications

• Bachelor's degree in business, management, human resources, organizational leadership, or a related field, or an equivalent combination of education and substantial relevant experience.
• Five or more years of progressive operations and people-leadership experience, including hands-on responsibility for hiring, coaching, performance management, corrective action, and employee separations.
• Experience leading teams across multiple locations; professional-services or law-firm experience is preferred.
• Working knowledge of employment practices and confidence partnering with leadership or HR on Pennsylvania and federal employment matters.
• Excellent judgment, discretion, communication, organization, conflict-management, and follow-through skills.
• Proficiency with Microsoft 365 and the ability to learn modern HR, reporting, and workflow systems.
• Valid driver's license and reliable transportation for frequent travel between State College and Altoona. Occasional travel to other firm offices may be required.
• SHRM-CP, SHRM-SCP, PHR, SPHR, or a comparable credential is a plus.

Responsibilities

• Lead employees across the State College and Altoona offices with a visible, accessible presence in both locations.
• Assess staffing needs and lead recruiting, interviewing, selection, offer coordination, and onboarding for the two offices.
• Set clear expectations, conduct regular check-ins, coach employees and supervisors, and build practical development plans.
• Lead performance management, including goal setting, reviews, recognition, documented coaching, corrective action, and progressive discipline when appropriate.
• Partner with firm leadership and HR resources on employee-relations matters and make well-supported recommendations regarding retention, promotion, discipline, and termination.
• Coordinate respectful, consistent, and appropriately documented employee separations.
• Oversee daily office operations, including staffing coverage, workflow coordination, communication, facilities, vendors, supplies, and professional standards.
• Implement and reinforce firm policies, procedures, systems, and client-service expectations across both locations.
• Identify operational or people-related issues, address root causes, and lead practical improvements with clear ownership and follow-through.
• Assist partners and firm leadership with firmwide process improvement, strategic initiatives, reporting, vendor management, and special projects.
• Maintain strict confidentiality regarding employee, client, compensation, and firm information.

Skills

Leadership

Hiring

Onboarding

Performance Mgmt

Coaching

HR Policies

MS 365

Travel

Education

Bachelor's degree in business or related field

Job description

Steinbacher, Goodall & Yurchak is seeking a hands-on Director of Operations to oversee the employee experience and daily operations across State College and Altoona.

This leader will take primary responsibility for hiring, onboarding, employee development, performance accountability, corrective action, and separations for the teams they support while creating a respectful, solutions-oriented workplace built on quality, care, commitment, and accountability.