Director of Operations Support

Banner Health; Mesa (AZ); On-site; USD 120,000 - 180,000; Full time

Job summary

Banner Heart Hospital in Mesa, AZ seeks a Director of Operation Support to lead non-clinical operations and analytics across EP, Endo and Cath Lab. You will drive process improvements, scheduling optimization, licensing and external audits while supporting patient logistics and cross-functional teams.

You will manage a team, develop dashboards, and provide strategic insights to Directors and Executive Management to improve efficiency, accuracy, and patient experience in a large health system.

Qualifications

• Strong leadership and change-management experience in healthcare operations.
• Advanced analytical and reporting capabilities.
• Effective communication and cross-functional collaboration.

Responsibilities

• Lead strategic planning for healthcare operations and governance.
• Develop and supervise non-clinical best practices and compliance.
• Produce and present performance and compliance reports.
• Support system-wide task forces to improve operations and patient experience.
• Mentor staff and enhance reporting capabilities.
• Coordinate software systems and scheduling/patient logistics tools.
• Partner across teams to maintain dashboards and programs monitoring results.

Skills

Leadership

Data analysis

Scheduling

Auditing

Communication

Education

Bachelor's degree in business/finance

Master's degree preferred

Tools

Scheduling software

Job description

Primary City/State:Mesa, ArizonaDepartment Name:Surg-HospWork Shift:DayJob Category:General OperationsBanner Heart Hospital, one of the largest free-standing heart hospitals in the nation. Our commitment to providing superior heart care services in a fully integrated, collaborative environment has earned us distinction as a nationally Accredited Heart Failure Institute by the Healthcare Accreditation Colloquium.In this role as the Director of Operation Support, you will bring your experience and passion for health care to our procedural department! This position oversees the business side, analytics, volumes, efficiency, case times and utilization of our EP, Endo and Cath Lab. You will be a leader that embraces change and can be an active and engaged change agent; dedicated to the needs of our patients and families. Steadfast to safe, kind, effective, efficient, evidenced-based and high quality clinical care, outcome focused and solution oriented.Schedule: Full Days 40 hours per week Monday-FridayYour pay and benefits are important components of your journey at Banner Health. This opportunity includes the option to participate in a variety of health, financial, and security benefits.Your pay and benefits are important components of your journey at Banner Health. This opportunity includes the option to participate in a variety of health, financial, and security benefits. In addition, this position may be eligible for our Management Incentive Program as part of your Total Rewards package.Banner Baywood Medical Center is a 342 bed hospital serving the health care needs of the dynamic and growing East Valley communities of metropolitan Phoenix, Arizona. We provide complete acute care services and outpatient services to include but not limited to cancer, stroke, women's health, rehabilitation, emergency medicine and surgery. Our Emergency Department treats a variety of ailments and offers advanced treatment areas, with 68 beds, seeing over 50,000 patients per year. We are certified as pediatric prepared as well as designated as a Trauma level 3 emergency room. In addition, our comprehensive orthopedic unit is one of the nation’s premier orthopedic programs. The unit's commitment to excellent patient care has earned a 4 STAR rating by CMS and repeated recognition as having one of the Top 100 Orthopedic Programs in the U.S. by The Health Network and HCIA, Inc. Because we are also a leader in neurological medicine, people throughout Arizona come to us when they need treatment for conditions of the brain, spine and nervous system.POSITION SUMMARYThis position is responsible for leading a team that collaborates, develops and implements operational processes that support the accuracy and quality of the company’s best practices, for compliance with contractual requirements, regulatory requirements and company policies and procedures. This position supports and assists a cross functional group of leaders from across the organization with tools, analysis and recommendations to Directors, Regional Directors and Executive Management on the operations of non-clinical best practices including scheduling, licensing, patient logistics, and general standard operating procedures. This position coordinates and supervises all internal and external audit activities regarding operations within the operations services.CORE FUNCTIONS1. Leads a team that provides strategic planning and direction for the company in healthcare operations and media. Supports partners by creating and providing specialized knowledge to make independent decisions. This position provides detailed and specific information to internal and external auditors on the quality and integrity of patient logistics, licensing, scheduling, and general operations. This position manages the software systems for all of the company's scheduling support systems and patient logistics systems.2. Leads and develops a team that provides managerial direction and supervision to direct reports responsible developing operational best practices non-clinical best practices and contractual and regulatory compliance; Support Services and other non-reporting, management and staff.3. Identifies, develops, validates, distributes and presents to management reports and analyses regarding compliance operations, scheduling operations, non-clinical practices, patient logistics, and special project analyses.4. Provides leadership and support for the healthcare operations in system-wide, multi-disciplinary task forces and work groups to improve company and patient experience, operations, and activities.5. Develops and promotes staff and teaches technical skills. Improves reporting departmental operations by developing managerial skills, analytical skills and technical knowledge among direct reports and staff.6. Works closely with system teams and vendors in identifying and coordinating requests for new software systems and tools, ensuring appropriate analysis of software systems. Coordinates these functions for all areas of Healthcare Operations in facilities, ambulatory, and corporate spaces.7. Strategically partners, collaborates, and influences teams to develop and maintain multiple dashboards and programs that monitor performance and results.MINIMUM QUALIFICATIONSRequires a Bachelor's degree level of knowledge in business, finance, or related fields.Advanced-level working knowledge of principles, practices, and operations in assigned area of responsibility as normally obtained through a minimum of five years of progressively responsible managerial experience in Operations or Healthcare including a minimum of three years level experience within a major health care organization, health system setting, or large multi-operational corporate environment in complex industries similar to healthcare.Good analytical and interpretive skills are required to evaluate financial and operational performance. Effective verbal and written communication skills are required. Effective interpersonal skills are required to deal with all levels of management and external contacts.PREFERRED QUALIFICATIONSA Master's degree in a related area is preferred. A broad, general knowledge of the health care environment is advantageous.Additional related education and/or experience preferred.EEO Statement:EEO/Disabled/VeteransOur organization supports a drug-free work environment.Privacy Policy:Privacy Policy