Director of Operations - Restoration Construction

Cogent Analytics; Charlotte (NC); On-site; USD 140,000 - 150,000; Full time

Job summary

Cogent Analytics is seeking a Vice President of Operations to lead operational strategy across franchise units. This key leadership role focuses on driving revenue growth, managing internal operations, and overseeing compliance. The ideal candidate will possess strong leadership skills, a background in multi-unit operations, and the ability to collaborate with cross-functional teams effectively.

Qualifications

• 8+ years of experience in a multi-unit operation, franchise experience preferred.
• Demonstrated success in driving unit-level growth and managing teams.
• Experience in business development or coaching sales organizations.

Responsibilities

• Drive top-line revenue growth by supporting franchise units.
• Manage day-to-day activities of the team for operational consistency.
• Oversee outsourced IT and HR functions.

Skills

Leadership

Problem-Solving

Communication

Conflict Resolution

Emotional Intelligence

Education

Bachelor’s degree in business, operations, or related field

MBA Preferred

Tools

Job flow software

Restoration Manager

Job description

1 week ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Cogent Analytics provided pay range

This range is provided by Cogent Analytics. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$140,000.00/yr - $150,000.00/yr

Position Summary
The Vice President of Operations is a key leadership role responsible for driving top-line revenue growth across all franchise units and managing internal administrative functions. This position leads the operational strategy for a fast-growing franchising organization and directly oversees internal execution, compliance, and performance through the Franchise Performance Director and administrative staff. In addition to core operational responsibilities, the VP of Operations manages outsourced IT and HR functions and ensures seamless day-to-day coordination across a 5-person office team.

Primary Duties And Responsibilities
Franchise Operations:

• Drive top-line revenue growth by supporting franchise units with tools, training and leadership to maximize AUR (Average Unit Revenue)
• Supervise the Franchise Performance Directors and ensure franchisees receive support needed to meet compliance, operational standards, and profitability targets.
• Develop and enforce service delivery standards to reduce rework and increase first-time quality.
• Lead Franchisee audit initiatives and maintain visibility into performance metrics across the system.
  
  
  
  

Internal Operations & Administration:

• Manage day-to-day activities of their team, ensuring operational consistency and resource alignment.
• Oversee job scheduling, documentation standards, margin tracking, and client experience initiatives.
• Ensure operational systems and software are properly implemented and used effectively.
  
  
  
  

Outsourced IT & HR Oversight:

• Serve as the point of contact for outsourced IT Support, ensuring systems uptime, cybersecurity practices, and onboarding/offboarding procedures are maintained.
• Support internal leaders and manage relationships with outsourced HR providers, including payroll coordination, benefits administration, and compliance with employment laws.
  
  
  
  

Cross-Functional & Strategic Leadership:

• Collaborate with Sales, Finance, and Marketing teams to execute aligned growth strategies, pricing models, and cost containment plans.
• Lead operational planning for new franchisee launches and market expansion.
• Identify and implement process and system enhancements to scale the business efficiency.
  
  
  
  

Qualifications

• Bachelor’s degree in business, operations, or related field (MBA Preferred)
• 8+ years of experience in a multi-unit operation,franchise experience preferred.
• Demonstrated success in driving unit-level growth and holding teams accountable toCRM driven sales activity.
• Experience managing business development staff or coaching sales organizations.
• Knowledge of job flow software, Restoration Manager preferred.
• Proven ability to manage outsourced vendors.
• High emotional intelligence, problem-solving ability, and leadership presence.
• Excellent communication and conflict resolution skills.
  
  
  
  

Base salary plus bonus structure

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Software Development

Referrals increase your chances of interviewing at Cogent Analytics by 2x

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.