Director of Operations & Performance Excellence

NYC Department of Housing Preservation & Development; New York (NY); On-site; USD 75,000 - 110,000; Full time

Job summary

NYC Department of Housing Preservation and Development seeks a seasoned Administrative Staff Analyst to oversee performance management, drive staff development, and analyze program outcomes. The role collaborates with HAS leadership to improve housing access and stability across NYC while guiding supervisors and managers in a large municipal agency.

Applicants must meet civil service requirements and contribute to a culture of accountability and service for tenants and owners citywide.

Qualifications

• A master's degree is required and related experience.
• Public sector or large organization experience preferred.
• Strong data visualization and reporting skills expected.

Responsibilities

• Oversee the division's performance evaluation cycle and ensure timely reviews.
• Provide guidance and coaching to supervisors to support teams.
• Collaborate with HR and labor relations on staff performance expectations.
• Coordinate training and professional growth initiatives with HAS leadership.
• Strengthen cross-unit communication and lead culture-building initiatives.
• Plan leadership meetings, set agendas, and ensure follow-through.
• Develop dashboards and reports to track workload, productivity, and outcomes.
• Identify and implement workflows to improve efficiency and tenant/owner service.

Skills

People Leadership

Performance Management

Organizational Development

Facilitation

Data Analysis

Communication

Project Management

Housing Programs

Education

Master's degree (economics/public administration/related)

2 years professional experience (budget/program eval)

Tools

Power BI

OBIEE

Excel

Job description

NYC Department of Housing Preservation and Development seeks a seasoned Administrative Staff Analyst to oversee performance management, drive staff development, and analyze program outcomes. The role collaborates with HAS leadership to improve housing access and stability across NYC while guiding supervisors and managers in a large municipal agency.

Applicants must meet civil service requirements and contribute to a culture of accountability and service for tenants and owners citywide.