Director of Operations (Full-Time)

SupportFinity™; Portland (OR); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Competitive medical, dental, and vision insurance

Paid Short and Long Term Disability

403b with immediate vesting

Mileage reimbursement

PTO program and 7 paid holidays

Job summary

SupportFinity™ is looking for a Director of Operations to provide essential operational support and ensure compliance with strategic goals in Portland, Oregon. This role requires a strong background in management, effective leadership, and the ability to evaluate and improve internal processes.

The ideal candidate will have a degree in healthcare or business and experience in the hospice sector to maintain operational efficiency while aligning with our mission to offer exceptional and compassionate care.

Qualifications

• Minimum of three years of management or supervisory experience in a relevant field.
• Experience in hospice or healthcare management is preferred.
• Proficient in analyzing technology systems for operational efficiency.

Responsibilities

• Provide organization-wide operational support across all key functions.
• Oversee administrative operations to ensure compliance with regulatory standards.
• Manage key projects and implement organizational policies.

Skills

Leadership

Management

Operations

Compliance

Communication

Project Management

Education

Baccalaureate degree or higher in healthcare, business management, finance, or related field

Job description

Come join a team of seasoned clinicians, in a non-corporate environment, at Care Partners - one of Oregon's few 5-star quality, nonprofit hospices! For over 43 years, we have cared for hospice patients across the Portland Metropolitan area, bringing interdisciplinary and holistic hospice services to patients and their support systems.

We are a trusted name among our community partners and receive consistent feedback from families that our employees go above and beyond expectations to make them feel supported at their loved one's end of life.

The Director of Operations provides organization-wide operational support across all key functions and is responsible for managing the internal systems and processes that support the daily functions of the operations. The position oversees administrative operations, ensures compliance with regulatory standards, supports clinical and non-clinical teams, manages key projects, and helps implement organizational policies and strategic goals in collaboration with the Medical Director and clinical management and support from the Executive Director. The role is critical in maintaining operational efficiency and aligning daily functions with the mission of exceptional quality and compassionate care.

Responsibilities and Qualifications

• Baccalaureate degree or higher in healthcare, business management, finance, or related field with a minimum of three years of management or supervisory experience, OR a minimum of five years of related work experience, with at least three years of management or supervisory experience. Hospice experience preferred.
• In partnership with the Executive Director, leadership team, and staff, plans, directs, and implements organizational objectives and activities to ensure efficient operations and maximum productivity; actively develops, evaluates, and revises policies, procedures, and protocols to support ongoing improvement and sustainability.
• Oversees the development, planning, and successful implementation of new programs and special projects to support organizational growth and mission delivery.
• Analyzes existing technology systems and researches, procures, and implements new technologies to enhance performance and create efficiencies across the organization. Provides input to related systems and monitors the processing of data relating to the efficiency and effectiveness of such systems.
• In coordination and collaboration with the Human Resources Manager, oversees the organization's workforce which includes hiring, coaching, and performance improvement, while ensuring compliance with laws and policies.
• Actively models strong leadership and works one-on-one with staff to build skills, address concerns, and foster effective communication, decision-making, and problem-solving, in order to accomplish high-performing, cohesive teams.
• Preferred applicant will be required to pass a background check and pre-employment drug screen, following an offer of employment.
• New employees are required to complete tuberculosis screening and provide proof of Hepatitis B vaccination or signed declination.

Benefits

At Care Partners, we prioritize competitive and appealing employee benefits. Our benefits include low-cost, employee-only premium choices for medical, dental, vision, and 100% paid STD (Short Term Disability), LTD (Long Term Disability), AD&D (Accidental Death & Dismemberment) and life insurance, along with access to a Flexible Spending Account or a Health Savings Account. Our employees also receive mileage reimbursement, 403b immediate vesting, a PTO (Paid Time Off) program, and 7 paid holidays.

Care Partners has the reputation and community trust that comes from a local 43-year history of providing outstanding end-of-life care, education, and bereavement services to thousands of families year after year. We recognize the unique and emotional needs of each patient and family member. The care in the service we deliver as a non-profit hospice provider is a reputation we plan to keep.

Equal Opportunity Employer

Care Partners is an equal opportunity employer and does not discriminate on the basis of race, religion, color, sex, age, national origin, disability, sexual orientation, veteran status, or any other classification protected by law.