Director of Operations, Facilities

PMM Companies; Rockville (MD); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Life insurance

Short-term disability

Accident insurance

Vacation time

Paid sick time

6 paid holidays

Job summary

PMM Companies seeks a Director of Facilities to oversee operations across multiple sites, including budgeting, client relations, and safety compliance. You will lead a team, develop processes for preventative maintenance, and ensure high reliability of HVAC, electrical, plumbing, and other building systems.

The role requires a strong technical foundation, cross-functional leadership, and the ability to drive improvements while expanding business through client satisfaction and new opportunities.

Qualifications

• Bachelor's degree in Facilities Management, Engineering, Real Estate, or related field; Master's or certs preferred
• 8-10 years in facilities management with leadership experience
• CFM or FMP certifications; IFMA credentials desired
• Strong knowledge of building systems, space planning, and real estate practices
• Proven track record managing large-scale projects and cross-functional teams
• Extensive knowledge of maintenance methods, tools, and materials
• Supervision and leadership principles with effective communication
• Ability to read and understand plans and blueprints

Responsibilities

• Direct and manage facilities management programs across the portfolio
• Serve as liaison to executive leadership and clients to ensure satisfaction
• Ensure legal, regulatory, and health and safety compliance
• Establish QA programs and ensure processes meet quality standards
• Manage vendor relationships to secure best terms and quality
• Coordinate crises and ensure timely issue resolution
• Collaborate with technicians and operations using technology for efficiency
• Attract, develop, and retain top facilities talent
• Provide site surveys, technical proposals, and pricing for new business

Skills

Leadership

Budgeting

Client relations

Safety compliance

Quality assurance

Team management

Communication

Plan reading

Education

Bachelor's degree in Facilities Management/Engineering/Real Estate

Master's or professional certifications (CFM/FMP) preferred

IFMA credentials desired

Job description

Job Summary: The Director of Facilities manages the operations of the job sites, including client relations, planning, budgeting and maintaining the facilities, equipment and employees. Ensures the safeexecution of Preventative and Corrective maintenance service and repairs in the areas of HVAC, electrical, plumbing, carpentry, painting, and equipment servicing the facility by establishing and managing processes including hiring, training, orientation, and career development. Troubleshoot, maintain, and analyze processes that ensure all maintenance on-site are operating at optimum levels. The Director is responsible for current business retention, and new business development.

What will you do:

• This position directs, manages, evaluates, budgets for, develops and organizes all activities relating to Facilities Management programs across the portfolio
• Acts as facilities liaison to executive leadership and the main point of contact for clients in the buildings, ensures client satisfaction with services provided by the company
• Compliance and Safety: Ensure all operations adhere to legal, regulatory, and health and safety standards
• Establish and maintain Quality Assurance program and ensure processes, software, tools, etc. are in place to consistently meet quality performance standards of all Facility staff
• Vendor Management: Manage vendor and supplier relationships to ensure the best terms and quality of services and products
• Crisis Management: Coordinate, manage, and respond to emergencies, ensuring robust and efficient issue resolution
• Solid technical foundation to understand and troubleshoot issues, work collaboratively with technicians and operations, leveraging technology for improved efficiency
• Attract, retain, and develop top talent, making changes when appropriate to ensure we are hiring the best team
• Provide site survey and evaluation, technical proposal writing and financial pricing to support sales team for new business development

Benefits: Benefits include Medical, Dental, Vision, 401K, Life insurance, short term disability, accident insurance, Vacation time, paid sick time, and 6 paid holidays.

Qualifications

Who will get this job?

• Bachelor's degree in Facilities Management, Engineering, Real Estate, or a related field; Master's degree or professional certifications (e.g., CFM, FMP) preferred
• 8-10 years of progressive experience in facilities management, real estate operations, or a related field, including at least 5 years in a leadership role
• Professional certifications like Certified Facilities Manager (CFM) or facility management professional (FMP); IFMA credentials desired but not required
• Strong technical knowledge of building systems, space planning, construction management, and real estate practices
• Proven track record in managing large-scale projects and cross-functional teams
• Extensive knowledge of the methods, practices, techniques, tools, equipment, and materials used in general building maintenance and repair
• Considerable knowledge of the principles and practices of supervision, management, and leadership
• Effective verbal and written communications
• Ability to read and understand plans, blueprints, and other related system document