Director of Operations (DOO)

ZMC Hotels; Paradise Valley (AZ); On-site; USD 80,000 - 120,000; Full time

Job summary

ZMC Hotels is seeking a dynamic Director of Operations to lead hotel operations in Paradise Valley, AZ. This role requires exceptional leadership to inspire staff, enhance guest experiences, and ensure profitability. Ideal candidates will have a strong background in hospitality management and sales, with a passion for service excellence.

Benefits

401(k)

Bonus based on performance

Dental insurance

Employee discounts

Health insurance

Paid time off

Training & development

Vision insurance

Wellness resources

Opportunity for advancement

Qualifications

• Proven leadership and management skills.
• Experience in guest service excellence.
• Ability to mentor and motivate hotel staff.

Responsibilities

• Oversee daily hotel operations and ensure guest satisfaction.
• Manage departmental heads and maintain hotel cleanliness and safety.
• Create and track the hotel's annual budget.

Skills

Leadership

Guest Service

Sales Management

Recruitment

Job description

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Benefits:

• 401(k)
• Bonus based on performance
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Training & development
• Vision insurance
• Wellness resources
• Opportunity for advancement
  
  
  

Come join our team in an always changing and fast paced position as a Director of Operations.

Director of Operations

The DOO runs the hotel in the General Manager's absence. You will assist department heads and managers, inspire employees, and engage with guests all while running an efficient and profitable business that delivers a superior guest experience.

This job might be for you if you:

• Can handle the daily operations and oversee all areas of the hotel including front office, housekeeping, breakfast, maintenance, night audit, guest satisfaction, and sales.
• Are capable to successfully market the hotel's quality product and services with the goal of exceeding guests’ expectations.
• Are sharp at and will provide sales leadership and implement plans to achieve profitability goals.
• Know how to recruit, hire, train and retain top talent that will give the WOW experience to all guests.
• Have the ability to not only supervise hotel employees but mentor and motivate them as well.
• Are passionate and will help guests out as quickly and awesomely as possible.
• Know how to work with departments to achieve budgets and build strong working relationships.
• Will motivate and ensure the cleanliness and safety of the hotel.
• Are capable at creating the hotel’s annual budget and track performance throughout the year.
• Can produce and effectively explain the monthly financial reports.
• Have the ability to deliver strong financial performance while maintaining guests relations.
  
  
  

Benefits:

We provide the best in services to our guests and we provide support and development for our team.

This position provides:

• Monthly Bonus program.
• Health, Dental insurance and Vision Discount plans.
• Paid Time Off (PTO) after only 60 days employment.
• 401k plan to help you plan for your future.
• Discounted hotel rooms.
• A great work environment with an engaged team.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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