Director of Operations, Critical Infrastructure-Chicago Onsite

Oracle; Chicago (IL); On-site; USD 180,000 - 260,000; Full time

Job summary

Oracle in Chicago is seeking a Director of Operations, Critical Infrastructure, to lead safe, reliable and efficient operation of data center infrastructure across campuses. You will direct site operational leadership, drive maintenance and incident readiness, and partner with engineering and vendor teams to uphold uptime and operability.

The role requires hands-on leadership, strong coordination across electrical, mechanical, and site-support functions, and a focus on standardized processes,

Responsibilities

• Lead and manage site or regional operations teams responsible for critical infrastructure, including electrical distribution, on-site power generation, UPS, switchgear, cooling systems, controls interfaces, and life safety systems.
• Provide leadership across the full site facilities operations structure, including plant operations, maintenance execution, administrative site support, and operational coordination functions.
• Own operational readiness, maintenance execution, and incident response performance for assigned campuses or regions.
• Enforce consistent execution and continuous improvement of MOPs, SOPs, and EOPs governing maintenance, load transfers, switching, ramp events, restoration, and abnormal operating conditions.
• Ensure strong coordination between electrical, mechanical, and site‑support functions so operational work is executed safely, efficiently, and in alignment with uptime expectations.
• Serve as the operational escalation point for major incidents, ensuring timely response, clear communication, root cause rigor, and disciplined corrective action follow‑through.
• Establish and track operational KPIs related to availability, reliability, safety, maintenance effectiveness, backlog health, incident trends, and readiness.
• Partner with training and technical leadership teams to implement and sustain repair, preventive maintenance, troubleshooting, and emergency response capability across site teams.
• Lead vendor oversight and support performance management for OEMs, maintenance providers, service contractors, and operating agreements tied to campus infrastructure.
• Drive a strong safety and compliance culture aligned with company standards and applicable regulatory requirements.
• Support staffing, hiring, retention, and development of high-performing operations leaders and technical staff across the organization.
• Ensure site‑support and administrative functions enable effective scheduling, documentation, workflow coordination, and audit‑ready operations in support of the critical

Job description

Job Description

As Director of Operations, Critical Infrastructure, you will lead the safe, reliable, and efficient operation of mission-critical electrical, mechanical, and building infrastructure systems supporting OCI data center campuses. This role is accountable for day-to-day operational execution, risk management, maintenance performance, and leadership effectiveness across assigned sites or regions, ensuring compute load is protected and high availability is maintained at all times.

This position is based onsite in Chicago, IL.

This role directly leads site-level operational leadership for critical infrastructure, including the Site Operations Support Manager – Data Center Facilities, Office & Facilities Coordinator – Facilities Operations, Facilities Operations Manager – Mechanical / Plant Manager, and Facilities Operations Manager – Electrical / Plant Manager, along with their supporting technical teams. The Director is responsible for ensuring these teams operate as one coordinated facilities organization with strong execution discipline, clear escalation paths, and consistent standards across maintenance, incident response, operational readiness, and support functions.

This is a hands‑on operational leadership role with direct accountability for operational outcomes. You will partner closely with Engineering, Construction, Training, Vendor Management, Reliability, and Chief Engineering functions to operationalize standards, strengthen maintenance and emergency response programs, and ensure operability and maintainability are built into both current operations and future growth.

Responsibilities

Key Responsibilities

• Lead and manage site or regional operations teams responsible for critical infrastructure, including electrical distribution, on-site power generation, UPS, switchgear, cooling systems, controls interfaces, and life safety systems.
• Provide leadership across the full site facilities operations structure, including plant operations, maintenance execution, administrative site support, and operational coordination functions.
• Own operational readiness, maintenance execution, and incident response performance for assigned campuses or regions.
• Enforce consistent execution and continuous improvement of MOPs, SOPs, and EOPs governing maintenance, load transfers, switching, ramp events, restoration, and abnormal operating conditions.
• Ensure strong coordination between electrical, mechanical, and site‑support functions so operational work is executed safely, efficiently, and in alignment with uptime expectations.
• Serve as the operational escalation point for major incidents, ensuring timely response, clear communication, root cause rigor, and disciplined corrective action follow‑through.
• Establish and track operational KPIs related to availability, reliability, safety, maintenance effectiveness, backlog health, incident trends, and readiness.
• Partner with training and technical leadership teams to implement and sustain repair, preventive maintenance, troubleshooting, and emergency response capability across site teams.
• Lead vendor oversight and support performance management for OEMs, maintenance providers, service contractors, and operating agreements tied to campus infrastructure.
• Drive a strong safety and compliance culture aligned with company standards and applicable regulatory requirements.
• Support staffing, hiring, retention, and development of high-performing operations leaders and technical staff across the organization.
• Ensure site‑support and administrative functions enable effective scheduling, documentation, workflow coordination, and audit‑ready operations in support of the critical