Director of Operations - Community Reentry

TASC, Inc.; Chicago (IL); Hybrid; USD 85,000 - 95,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid Leave

Tuition Reimbursement

Flexible Spending Account

403(b) Retirement Plan

Paid Holidays

Parking

Job summary

TASC, Inc. in Chicago seeks a Director of Operations for Community Reentry to plan, organize, and direct the division’s operations in alignment with federal, state, and local standards. This role reports to the COO and CFO, supervising staff and ensuring contract deliverables reach quality standards.

The position emphasizes strategic leadership, data-driven program management, and collaboration with external partners to advance recovery and community outcomes.

Qualifications

• Bachelor’s degree from an accredited college or university; Master’s degree preferred.
• Seven+ years of related experience in criminal justice or substance use/mental health fields.
• Five+ years in middle to senior management in non-profit/government settings.
• Knowledge of project management and performance improvement principles.
• Strong communication and leadership capabilities.

Responsibilities

• Collaborate with Executive Management to plan and evaluate division performance goals.
• Manage day-to-day operations, program/policy development, and SOP alignment.
• Coordinate data collection and KPI reporting; analyze performance and costs.
• Utilize PMBOK practices to plan and close projects or programs.
• Provide high-level analysis of legislation, policy, and market trends.
• Maintain relationships with partner agencies, funders, and government officials.
• Ensure resources, IT, training, and supplies support contract deliverables.
• Prepare program reports, presentations, and pitch decks.
• Recruit, train, and appraise division staff; manage budgets with CFO/COO.

Skills

Strategic planning

Program management

Leadership

Stakeholder engagement

Communication

Education

Bachelor's degree

Master's degree

Tools

Microsoft Office

PMBOK

Data analysis tools

Job description

At TASC, your work can change lives — starting here.

We are a mission-driven team fueled by compassion, grounded in science, and united by a deep belief in the power of human potential. Every day, we bring together lived experience, professional expertise, and a commitment to justice to create real, lasting impact.

Whether you are providing direct care, shaping policy, or supporting vital operations, your contribution helps build a healthier, safer, stronger, and more equitable society. At TASC, you’ll find purpose, opportunities to grow, and the power to make a difference every day.

• Blue Cross Blue Shield Health (HMO, HDP) & Dental (HMO, PPO) Insurance
• Paid Sick Days and 11 Core Paid Holidays
• VSP Vision Plans (Base and Premium)
• Employer-Paid Life Insurance and Voluntary Life Insurance
• Flexible Spending Account
• 403(b) Retirement Plan
• Employee Assistance Program
• Tuition Reimbursement
• Generous PTO (Paid Time Off)
• Free Parking (varies by location)

Discover your next role at TASC

Director of Operations - Community Reentry

At TASC (Treatment Alternatives for Stronger Communities), our mission is to empower people and strengthen communities with impactful services. Since 1976, we have been guided by the belief that every individual holds the potential for positive change. We advocate, support, and most importantly, empower people to break barriers, find recovery, and reshape their destinies. Through Specialized Case Management™, we create a world where recovery, justice, and empathy lead to thriving communities. Our foundation is anchored at the intersection of behavioral health and the criminal justice system. Today, TASC also operates at the forefront of transformative solutions. We are a social impact organization that embodies a future where health, safety, and justice are synonymous with hope. We are TASC!

We are currently looking for a full-time Director of Operations who will be headquartered at Roosevelt Street, Chicago, IL, 60607. Some travel and company events require attendance.

Starting at $85,000 - $95,000

DIVISION OVERVIEW: The Community Reentry (CR) provides specialized case management services to help people prepare to return to their families and communities after they’ve been incarcerated. CR works both inside prisons and in communities to conduct screenings and assessments for substance use disorders, place clients in treatment programs, and provide support, including but not limited to insurance enrollment, obtaining a state ID, and finding employment resources.

POSITION SUMMARY: The primary purpose of the Director of Operations is to plan, organize, develop, and direct the overall operation of the Community Reentry in accordance with current federal, state and local standards, guidelines, and regulations, our established policies and procedures, and as may be directed by the Chief Operating Officer, to assure that the needs of our clients are met/maintained on an individual basis.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Collaborate with the Executive Management Team on an annual basis to plan, implement, monitor, and evaluate division performance goals and objectives.
• Effectively and efficiently manage the overall, day-to-day operations of the division, including the design, implementation, monitoring, and evaluation of division programs, policies, and procedures.
• Coordinate data collection for the division’s programs; upload the division’s program outcome data into the agency’s monthly KPI report in a timely manner; and utilize program and financial data/reports to analyze division operations, evaluate performance, and determine areas of potential cost reduction, program improvement, and policy/procedure change.
• Utilize PMBOK best practices and tools and collaborate with cross-functional teams to plan, implement, monitor, and close out short-term projects and/or onboard new programs/initiatives.
• Provide on-going, high-level analysis of federal, state, and local legislation, public policy, market trends, and changes to professional standards that impact division programs and recommend strategies for growth and continual improvement.
• Maintain effective working relationships with partner agencies, funders, and other external stakeholders, as well as state, local, and municipal government officials; represent the agency on state, city, and county taskforces and initiatives related to division programs.
• Stay abreast of, and work with the COO to secure, the IT, training, supplies, and other resources required for the division to achieve contract deliverables and outcomes.
• Draft, prepare, and design internal and external program reports, presentations, and pitch decks as requested.
• Work in close consultation with quality assurance staff to develop, implement, and update Standard Operating Procedures (SOPs) that align the program with contract requirements and best practices for high-quality service delivery; and ensure staff are trained on and adhere to SOPs.
• Monitor program performance measures through internal and external databases and file audits; assist quality assurance staff in preparing program audits; and implement corrective action to ensure changes in practices result in achieving the contract performance objectives.
• Utilize program and financial data/reports to analyze division operations, evaluate performance and determine areas of potential cost reduction, program improvement, and policy/procedure change.
• Collaborate with quality assurance staff to maintain required licensing and accreditation and prepare for all external accreditation reviews.
• In collaboration with the CFO and COO, develop, administer, and monitor program budgets in accordance with agency policies and procedures and funder requirements.
• Supervise both supervisory and non-supervisory employees in accordance with the organization’s policies and applicable laws.
• Work closely with COO and Human Resources to establish annual performance measures and development goals for each division team member; coordinate the division’s annual performance appraisal process; and conduct a timely annual performance appraisal for all direct reports.
• Utilize a progressive discipline system to help division team members resolve performance issues.
• Identify and facilitate skills development, training, and learning opportunities for division staff in alignment with division performance goals and objectives.
• Work closely with Human Resources to recruit, hire and retain qualified division staff.
• Review and approve staff timesheets and expense reports.

QUALIFICATIONS:

• Bachelor’s degree from an accredited college or university, preferably in social work, psychology, criminal justice, or related field required; Master’s degree preferred.
• At least seven years of related experience in the criminal justice and/or substance use and mental health treatment field, or a related field.
• At least five years of progressively responsible middle to senior management positions in a non-profit or governmental agency setting.
• Knowledge of business and management principles involved in strategic planning, resource allocation, leadership techniques, and coordination of people and resources.
• Knowledge of laws, legal codes, the criminal justice system, precedents, government regulations, agency rules, and the democratic political process
• Knowledge of principles and procedures for personnel recruitment, selection, and training.
• Considerable knowledge of the current ASAM placement criteria and the DSM-5 as it relates to substance-related disorders, or be able to acquire the knowledge
• Knowledge of the Code of Ethics for substance abuse professionals
• Ability to effectively supervise and direct other staff members
• Ability to work with a diverse population
• Good computer skills, including proficiency in Microsoft Office applications and the Internet.
• Communicate using excellent written and oral communication skills.
• Must be able to manage multiple priorities with strong attention to detail

Supervisory Responsibility

This position has supervisory responsibilities.

Our benefits package includes:

• Medical/Dental/Vision/Life Insurance and Flexible Spending
• Paid Leave - Short-term Disability (STD)
• Paid Time Off/Sick Time/ Floating Holiday
• Tuition Reimbursement

TASC is an Equal Opportunity Employer and a Drug Free workplace. The agency does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran or military status or any other protected status in accordance with federal and state law.

TASC is an Equal Opportunity Employer and a Drug Free workplace. The agency does not discriminate on the basis of race, color, religion, national origin, sex, gender identity, age, sexual orientation, disability, veteran status, or any protected status under applicable laws.
If you are a qualified candidate with a disability, please email us at [e-mail] if you require reasonable accommodation to complete the application.