Director of Operations - Columbia, MD

Crothall Healthcare; Columbia (MD); On-site; USD 135,000 - 155,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Flexible Time Off

Holiday Time Off

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Commuter Benefits

Job summary

Crothall Healthcare, a Compass Healthcare company, seeks a Director of Operations to drive strategic and hands-on leadership across hospital support services, translating vision into scalable operations and profitability while enhancing patient satisfaction.

You will manage budgets, develop high-performing teams, set KPIs, oversee ERP/CRM systems, and partner with stakeholders to execute long-term plans.

Qualifications

• Bachelor’s degree in Business Administration, Management, or related field required.
• Master’s degree preferred.
• 5+ years of progressive experience in operations management or senior leadership roles with demonstrated success managing budgets, teams, and complex initiatives.
• Proficiency with ERP, CRM, and analytics platforms.

Responsibilities

• Lead day-to-day operations across departments to ensure seamless execution, consistency, and compliance.
• Establish operational standards, KPIs, and reporting frameworks to monitor performance.
• Identify inefficiencies and implement process improvements.
• Develop and manage operating budgets; analyze financial data to support forecasting and decisions.
• Lead cross-functional initiatives and translate strategy into operational plans.
• Oversee ERP, CRM, and analytics systems to enable data-driven decision making.
• Partner with internal and external stakeholders as an operational advisor.

Skills

Strategic thinking

Analytical skills

Leadership & communication

ERP/CRM proficiency

Education

Bachelor's degree in Business Administration, Management, or related field

Master's degree preferred

Tools

ERP systems

CRM platforms

Analytics platforms

Job description

Director of Operations - MedStar Health

Crothall Healthcare

Salary: $135K to $155K

Director of Operations - MedStar Health

Crothall Healthcare, a Compass Healthcare company, provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its over 900 hospital partners across 46 states. Crothall has been recognized as one of Modern Healthcare’s Best Places to Work and Best Places to Work in Pennsylvania since 2013. Crothall has more than 32,000 team members, with core services include: Environmental Services, Patient Transportation, Patient Observation, Healthcare Facilities Management, Sterile Processing Services, and Ambulatory EVS. Learn more at www.Crothall.com.

Crothall is a member of Compass Group USA

Job Summary

Director of Operations

Role Summary

The Director of Operations is a strategic and hands‑on leader responsible for translating organizational vision into effective, scalable operations. This role ensures operational excellence across the business by driving efficiency, managing resources, developing high‑performing teams, and executing initiatives that improve profitability, customer satisfaction, and long‑term growth.

Key Responsibilities

Operational Excellence

Lead and optimize day‑to‑day operations across departments to ensure seamless execution, consistency, and compliance.

Establish operational standards, KPIs, and reporting frameworks to monitor performance.

Identify inefficiencies and implement process improvements.

Financial & Business Management

Develop and manage operating budgets.

Analyze financial and operational data to support forecasting and decision‑making.

Partner with finance leadership to support profitability initiatives.

Leadership & Talent Development

Build and develop high‑performing teams.

Foster a culture of accountability and collaboration.

Support professional development and succession planning.

Strategic Planning & Execution

Translate strategy into operational plans.

Lead cross‑functional initiatives.

Develop policies and procedures aligned to long‑term goals.

Technology & Systems Optimization

Oversee ERP, CRM, and workflow systems.

Ensure systems support data‑driven decision making.

Stakeholder Management

Partner with internal and external stakeholders.

Act as a trusted operational advisor.

Qualifications

Education

Bachelor’s degree in Business Administration, Management, or related field required; Master’s degree preferred.

Experience

5+ years of progressive experience in operations management or senior leadership roles with demonstrated success managing budgets, teams, and complex initiatives.

Skills & Competencies

Strategic thinking and execution.

Strong analytical and problem‑solving skills.

Excellent leadership and communication abilities.

Proficiency with ERP, CRM, and analytics platforms.

Associates At Crothall Are Offered Many Fantastic Benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Crothall.pdf

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Crothall maintains a drug‑free workplace.

Crothall Healthcare

Abigail Van Eman