Director of Operations Collision Repair

Brame Holdings; San Antonio (TX); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Holidays

Job summary

Bravos Collision is seeking a Director of Operations to oversee daily operations, performance and profitability across multiple collision repair centers in the San Antonio area.

You will lead budgeting, forecasting and strategic planning while ensuring safety, quality and customer service standards are met. The role requires driving process improvements and collaboration with HR, Marketing, Finance and Procurement to align with company goals.

Qualifications

• Bachelor’s degree or higher in a relevant field.
• 7+ years in automotive collision repair, with multi‑unit leadership.
• Strong knowledge of collision repair processes and insurance DRP programs.
• Proven track record in improving operations and profitability.
• Excellent leadership, communication and team-building skills.
• Ability to analyze data, generate reports and drive decisions.
• Willingness to travel regularly to shop locations.

Responsibilities

• Oversee daily operations, performance and profitability of multiple centers.
• Maintain a positive culture in the shops and drive safety standards.
• Foster sales and relationships with insurance carriers.
• Lead budgeting, forecasting and financial planning activities.
• Develop and implement policies to optimize workflow and customer service.
• Monitor KPIs, identify trends and drive improvement initiatives.
• Support store managers in hiring, training and performance management.

Skills

Leadership

Strategic planning

Data analysis

Budgeting

Ops management

Customer service

Project management

Travel willingness

Education

Bachelor's in Business Administration

MBA preferred

Tools

CCC ONE

Microsoft Office

Job description

Job Details

Job Location: Bravos Collision 410 - San Antonio, TX 78217

Overview

Bravos Collision is seeking a Director of Operations. The Director oversees daily operations, performance and profitability of multiple collision repair centers, ensuring all locations meet company standards for quality, customer service, safety, and operational efficiency.

Key Responsibilities

• Maintain a positive culture in the shops
• Foster sales building and relationships with insurance carriers
• Oversee operations of all collision repair centers within the assigned region or companywide
• Ensure all locations meet or exceed goals related to revenue, customer satisfaction, cycle time, quality, and profitability
• Develop and implement operational policies, procedures and best practices to optimize workflow and customer service
• Monitor and analyze operational performance using KPIs; identify trends and areas for improvement
• Support store managers in personnel development, hiring, training, and performance management
• Collaborate with other departments (HR, Marketing, Finance, Procurement) to align business operations with strategic goals
• Ensure compliance with industry regulations, safety standards and environmental guidelines
• Lead efforts in lean process improvement and cost-control strategies
• Maintain and build relationships with insurance partners, vendors and customers
• Drive a company culture focused on safety, accountability and excellence
• Plan for growth by evaluating potential acquisition or expansion opportunities
• Participate in budgeting, forecasting and financial planning activities

Qualifications

• Bachelor’s degree in Business Administration, Automotive Management, or related field (MBA preferred)
• 7+ years of experience in automotive collision repair industry, with at least 3 years in a multi‑unit operational leadership role
• Strong understanding of collision repair processes, industry regulations and insurance DRP programs
• Proven track record of improving operational performance and driving profitability
• Strong leadership, communication and team‑building skills
• Ability to analyze data, create reports, and make strategic business decisions
• Proficiency with management software (e.g., CCC ONE) and Microsoft Office Suite
• Willingness to travel regularly to various shop locations

Preferred Skills

• Experience managing operations during a merger/acquisition
• Familiarity with OEM certifications and repair standards
• Spanish or bilingual language skills a plus

Working Conditions

• Office and shop environment; travel between locations as required
• May involve occasional evening or weekend work

Compensation

• Competitive base salary
• Health, dental, vision insurance
• Paid time off and holidays