Director of Operations & Client Services Lead

Undisclosed; State College (Centre County); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision

Life Insurance

Short Term Disability

401(k)

Job summary

Vicus Capital is seeking a Director of Operations in State College, PA to lead our Operations and DCSA staff. You will back up processing tasks, manage day-to-day operations, and develop policies in collaboration with Compliance.

Strong leadership, communication, and analytical skills are essential for ensuring seamless service to our nationwide advisor network. The role requires Series 65 within a year, a focus on controls, and the ability to work with senior leadership, investors, and staff to

Qualifications

• Must obtain Series 65 within one year of hire.
• Strong leadership and people-management experience.
• Excellent communication and organizational skills.

Responsibilities

• Support the Advisory Operations Team nationwide, acting as a key decision-maker during process analysis and crisis management.
• Cultivate relationships of trust with financial advisors and their staff.
• Manage Operations and Dedicated Client Services staff; back up processing, cashiering, and maintenance tasks.
• Monitor SLAs and perform cashiering QC; escalate deviations.
• Lead process improvements and cross-team study groups; oversee contracts and volume tracking.
• Manage vendor relationships with Fidelity, Schwab, DocuSign, etc.; perform due diligence on new systems.
• Conduct semi-annual meetings with advisors to review operations and gather feedback.
• Design BCP coverage procedures, cross-training, and real-time triage.
• Collaborate with Compliance on regulatory changes and policy enforcement.

Skills

Series 65

People skills

Coaching

Communication

Time management

Problem solving

Attention to detail

Independent judgment

Excel

CRM experience

Tools

CRM: Redtail/HubSpot

Job description

Vicus Capital is seeking a Director of Operations in State College, PA to lead our Operations and DCSA staff. You will back up processing tasks, manage day-to-day operations, and develop policies in collaboration with Compliance.

Strong leadership, communication, and analytical skills are essential for ensuring seamless service to our nationwide advisor network. The role requires Series 65 within a year, a focus on controls, and the ability to work with senior leadership, investors, and staff to