Director of Operations and Training

CENCORE LLC; Fort Meade (MD); On-site; USD 135,000 - 160,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan with company匹配

Paid time off and holidays

Job summary

CenCore is seeking a Director of Operations and Training, based at Fort Meade, Maryland, to lead day-to-day readiness and operations across all project sites of an IC access control program.

The leader reports to the Program Manager and partners with a second Director governing corporate interface and customer relations. The role ensures site performance and IC security protocol compliance while developing a compliant training program for a cleared workforce.

Qualifications

• Active TS/SCI with Full Scope Polygraph.
• Bachelor's degree in a related field (Homeland Security, Criminal Justice, Intelligence Studies) or equivalent experience.
• 10+ years of experience managing government or intelligence access control operations.
• 5+ years in a leadership role overseeing SCA personnel in a secure environment.
• Proven experience supporting IC clients with ICD 705, TEMPEST controls, and badge-access protocols.
• Strong knowledge of physical security practices, contractor onboarding, post operations, and IC security standards.

Responsibilities

• Lead day-to-day operational readiness and execution across all program sites while ensuring compliance with agency SOPs, ICD 705, IC clearance protocols, and customer security requirements.
• Direct SCA-compliant staffing models, including scheduling, post coverage, and shift management for 24/7/365 operations.
• Oversee development of site supervisors, training coordinators, access control leads, and personnel in Access Control, Visitor Services, the Operations/Communications Center, and CST.
• Design and manage a training program tailored for IC mission environments, covering post orders, secure access protocols, and counterintelligence awareness according to SOW and customer directives.
• Oversee onboarding, badging, refresher training, and maintain audit-ready training documentation and certification records.
• Run a QA program with quarterly audits, post evaluations, corrective action plans, and responses to customer inspections.

Skills

Security clearance

Leadership

Program management

Operations management

Training program design

Education

Bachelor's degree

Tools

IC security standards

Job description

• Location CONFIDENTIAL,Ft. Meade, MD, 20755,United States
• Base Pay $135,000.00 - $160,000.00 / Year
• Job Category Protective Services, Operations Management, Training and Development
• Industry Government Contracting, Security , National Security
• Employee Type FT Exempt
• Required Degree 4 Year Degree
• Travel 25%
• Manage Others Yes

Contact information

Description

CenCore is seeking a Director of Operations and Training, based at Fort Meade, Maryland, to lead day-to-day readiness and operations across all sites of an Intelligence Community (IC) access control program. This leader reports to the Program Manager and partners with a second program Director who leads corporate interface and customer relations. The role is responsible for site performance, compliance with IC security protocols including ICD 705, and a compliant training program for a cleared workforce. The Director oversees Service Contract Act (SCA) covered personnel in Access Control, Visitor Services, the Operations/Communications Center, and CST, as well as site supervisors and training leads. As a senior member of the program leadership team on a contract that runs 24/7/365, this Director also backfills program leadership when needed.

Key Responsibilities

• Lead day-to-day operational readiness and execution across all program sites, making sure every site follows agency SOPs, ICD 705, IC clearance protocols, and the customer's physical security requirements.
• Direct SCA-compliant staffing models, including scheduling, post coverage, and shift management for 24/7/365 operations.
• Oversee and develop site supervisors, training coordinators, access control leads, and personnel in Access Control, Visitor Services, the Operations/Communications Center, and CST.
• Design and manage a training program built for IC mission environments. It covers post orders, secure facility access protocols, prohibited item detection, and counterintelligence awareness, and the curriculum and POI must meet SOW requirements and customer directives.
• Oversee initial onboarding, badging preparation, and refresher training for access control officers and site leads, and keep training documentation and certification records audit-ready.
• Run an inspection-ready quality control program that includes quarterly and internal audits, post and personnel evaluations, responses to customer inspections, and Corrective Action Plans (CAPs).
• Track KPIs for post coverage, incident response, and training completion, and respond quickly to escalated operational concerns and emergency incidents at secure locations.
• Support the program's customer-facing Director by providing operational briefings, staffing updates, incident reports, and performance metrics to program leadership and the customer's COR, COTR, and physical security officers as needed.
• Serve as a senior member of the program leadership team and backfill program leadership when needed.

Required Qualifications

• ActiveTS/SCI with Full Scope Polygraph
• Bachelor's degree in Homeland Security, Criminal Justice, Intelligence Studies, or a related field. Additional relevant experience may be considered in place of a degree.
• 10+ years of experience managing government or intelligence access control operations
• 5+ years in a leadership role overseeing SCA personnel in a secure environment
• Proven experience supporting IC clients, including compliance with ICD 705, TEMPEST controls, and badge-access protocols
• Strong knowledge of physical security practices, contractor onboarding, post operations, and IC security standards

Preferred Qualifications

• Experience supporting a similar Intelligence Community physical security or access control program
• Advanced degree in a related field
• Experience managing large-scale security or access control contracts with more than 100 SCA personnel
• Knowledge of DS-1838, JPAS/DISS, and IC onboarding processes
• Formal training certifications, such as Certified Protection Professional (CPP) or IC security training accreditations
• Familiarity with electronic access control systems, VMS, and visitor control centers in SCIF environments
• Leading contract operations across sites in different locations
• Keeping multiple sites ready for operations and reporting their status to leadership and government stakeholders
• Designing training programs and overseeing curriculum and instruction
• Quality control, audit readiness, and corrective action planning
• Workforce scheduling and post coverage planning for continuous operations
• KPI tracking and data-driven performance management
• Calm, decisive judgment during incidents and escalations
• Mentoring and developing a cleared workforce

Work Environment and Travel

• Supports a contract that runs 24/7/365. On-call availability is required for after-hours emergencies and customer escalations.
• This position is based at Fort Meade, Maryland, and is 100% on-site.
• Must be willing to travel locally and within CONUS between IC campuses, up to 25%.
• Work takes place in secure government facilities, including SCIF environments, and follows customer access and security rules.
• Core schedule: Monday through Friday, standard business hours.

Company Overview

At CenCore, we deliver security solutions that support critical national security missions. We specialize in designing, building, securing, and maintaining advanced technology environments at the intersection of emerging technology and national security. We are seeking a dependable, cleared professional to join our team in support of secure physical security operations and training for an Intelligence Community access control program.

Compensation Overview

Pay Range: $135,000 to $160,000 annual salary

Eligible employees may enroll in company-sponsored medical, dental, and vision benefits in accordance with plan terms and enrollment requirements. The company contributes toward employee healthcare premiums, subject to plan provisions. Employees are also eligible to participate in the company's 401(k) retirement savings plan, including employer matching contributions in accordance with plan guidelines and eligibility requirements. Paid time off, sick leave, and holiday benefits are provided in accordance with company policy, applicable contract requirements, and federal, state, and local laws. Benefit eligibility and accrual rates may vary based on position, location, and length of service. The company is committed to equitable pay practices and does not seek or rely on an applicant's wage history when making compensation decisions.

Benefits may be modified from time to time in accordance with company policy and applicable law.

Equal Opportunity Employer Statement

CenCore is an equal opportunity employer. We hire based on merit and qualifications and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, pregnancy, childbirth or related medical conditions, or any other status protected by applicable federal, state, or local law.

Additional Information

• Required Security Clearance Top Secret - FS Poly