Director of Operations (6-12)

Papa John's International , Inc.; Louisville (KY); Presencial; USD 90.000 - 130.000; Jornada completa

Descripción de la vacante

Papa John's International, Inc. in Louisville is seeking a Director of Operations to lead a team of General Managers across 6+ company-operated restaurants in the market, focusing on people development, product quality, customer satisfaction, and overall profitability.

You will ensure adherence to company policies and ethical business practices, manage budgets and market initiatives, and drive the culture that sustains Papa John’s performance.

Formación

• Experience leading multi-unit restaurant operations.
• Strong people development and performance management skills.
• Proven track record of achieving customer satisfaction and profitability.

Responsabilidades

• Demonstrate managerial and operations skills to ensure quality product, safety, speed of service, and policy compliance across restaurants.
• Set the tone for a high-performing market by recruiting, developing, rewarding and retaining top operations leaders.
• Identify opportunities for sales growth and implement marketing and development plans to meet financial targets.
• Oversee budgets and financial performance, analyze reports and trends to guide strategy.
• Ensure customer service excellence and responsiveness to concerns, building brand loyalty.

Descripción del empleo

Job Summary

The Director of Operations Leads a team of General Managers for corporate restaurant operations within an area consisting of 6 or more restaurants ensuring people development, productquality, customer satisfaction, image management, restaurant profitability, and assimilation into Papa John’s culture.Other responsibilities include the execution of all company policies,procedures, programs and systems. Ensures compliance with all federal, state and local laws and ethical business practices. Leads management supervision of corporate restaurantoperations within a specific market ensuring people development, product quality, customer satisfaction, image management, restaurant profitability, and assimilation into Papa John’s culture.Other responsibilities include the execution of all Company policies, procedures, programs and systems. Ensures compliance with all federal, state and local laws and ethical business practices.

Duties and Responsibilities

• Demonstrate exemplary managerial and operations skills including making a quality product and ensuring safe speed of service;adhering to and ensuring compliance with Papa John’s policies, practices, and procedures by effectively utilizing company resources, scheduling, deploying and managing training, providing necessary resources, and regularly visiting in their restaurants;monitoring proper delivery market sizes; remaining current on operational changes, deploying changes utilizing market resources and developing strong working relationships with corporate departments and operations team and deployment of new product training.Provide quality customer service to build and maintain acustomer base; create and participate in customer-oriented programs and maintain astrong presence in the community; professionally and promptly respond to customer concerns or issues including customer complaints received through theCustomer Opportunity Desk; ensure appropriate and timely resolution of customer concerns or issues.Solicit customer feedback, shares feedback with team, and use feedback to improve restaurants'operations and build brand loyalty.

• Set the tone for a high performing,positive and quality focused market by recruiting, developing, rewarding and retaining the best operations leaders in the industry; maintain adequate staffing levels;communicate performance expectations and conduct performance reviews; document performance issues and take appropriate disciplinary action, up to and including termination; coach and develop team members by assessing development markets and establishing development plans and conducting succession planning.

• Identify new opportunities for sales growth then create a vision for the market’s direction; implement effective targeted marketing and corporate developmental strategies and plans to meet or exceed financial and business objectives; support market and company direction; and monitor the execution of the plans and adjusts as necessary.

• Oversee financial goals through effective use of discretionary budgets, investments, and expenditures; participates in marketing co-ops, makes informed decisions, and evaluates operations’ profitability and effectiveness by creating and analyzing various reports, key measures, trends,budgets, comparables, manpower assessments, and calendars to plan ongoing strategies.Perform market planning and lead real estate development efforts utilizing appropriate resources; analyze new building, relocation, and remodeling needs; work with corporate to approve sites according to market needs and site analysis; maintain a good relationship with landlords; and set and oversee budget.