Director of Operations

Asure Software; Virginia Beach (VA); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance

Long-Term Disability

Short-Term Disability

401K with safe harbor

Employee Stock Purchase Program

Fitness Reimbursement

Self-Managed PTO

Job summary

Asure Software is seeking a Director of Operations and Site Leader for our Virginia Beach office. You will directly supervise the Customer Support, Payroll Processing, and Implementation teams, overseeing staff training, performance, and client services to ensure quality and compliance.

Ideal candidates have 3+ years in Payroll/HCM Operations management, 5+ years of people leadership, and a strong focus on operational discipline and strategic thinking in a fast-paced environment.

Qualifications

• 3 years of experience managing Payroll/HCM Operations.
• 5 years of people management experience.
• Bachelor’s degree preferred.
• Payroll HCM System experience.
• Strong team leadership and ability to develop and motivate team members.
• Strong compliance experience and internal controls knowledge.
• Strategic, analytical thinking with operational discipline.
• Experience delivering service to external clients.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Directly supervise the Customer Support, Payroll Processing, and Implementation teams.
• Interview, hire and train staff on procedures, customer service, and software systems.
• Coach and mentor staff to improve skills and product knowledge.
• Provide regular feedback on individual goals.
• Coordinate all customer service initiatives with client companies.
• Monitor services to ensure high-quality customer service and data accuracy.
• Manage year-end projects per policies and procedures.
• Oversee payroll services and resource allocation for inquiries.
• Report on department metrics including client issues and revenue.
• Ensure SLAs across Operations teams.

Skills

People management

Leadership

Communication skills

Strategic thinking

Analytical skills

Operational discipline

Coaching

Relationship building

Learning software quickly

Education

Bachelor's degree

Tools

Payroll HCM System

Job description

Who we are:

Over 600 employees strong, Asure sees Human Capital Management (HCM) through the lens of entrepreneurs and executives with an owner’s mentality. We help businesses develop their “Human Capital” to get to the next level, stay compliant, and allocate their time, money and technology toward growth. Our HCM platform empowers more than 80,000 clients to build great teams and better manage their people while staying compliant in an ever-changing HR legislative landscape. Asure’s HCM offering includes Payroll & Tax, HR, and Time & Attendance software and HR Services ranging from online compliance tools to a fully outsourced HR department.

This position is based on-site at our office in Virginia Beach, VA.

Our Director of Operations, and Site Leader is responsible for the day-to-day management of the Operations and Service teams. This includes managing all workflow and scheduling to ensure the teams are meeting client service levels. The Director handles employee relation issues, counselling, performance reviews, as well as planning, coordinating and scheduling their work. This position has an awareness of upcoming prospects to ensure team readiness, necessary training and product capabilities & limitations to provide a positive client on-boarding experience.

What You’ll Do

• Directly supervise the Customer Support, Payroll Processing, and Implementation teams
• Interview, hire and coordinate training of staff on company procedures, customer service, and software systems.
• Coach and mentor staff to continue to improve skills, product and system knowledge.
• Provide consistent, frequent feedback to staff regarding individual goals.
• Communicate with client companies as needed and coordinate all customer service initiatives.
• Monitor and evaluate services provided to participants to ensure consistent high-quality customer service, compliance to all applicable laws, and accuracy of data processed.
• Manage year-end projects to adhere to company policies and procedures.
• Manage all functions related to payroll services and the allocation of resources to adequately respond to all incoming phone calls, emails and voice mails.
• Regularly report on all department metrics concerning client issues, revenue gains and losses, phone statistics, administrative services, and compliance matters.
• Ensure achievement of Service Level Agreements (SLAs) across aligned Operations teams.
• Identify effective cost management practices; implement operational improvements.

Qualifications

• 3 years of experience Managing Payroll/HCM Operations
• 5 years of people management experience required
• Bachelor’s degree preferred
• Payroll HCM System experience
• Strong team leadership skills and ability to develop and motivate team members
• Strong compliance experience and internal controls knowledge
• Proven ability to think and act strategically, analytically and with operational and control discipline
• History of success in managing service delivery for external clients
• Ability to lead and thrive in a fast-paced environment while managing multiple tasks with urgency and setting priorities for aligned teams
• Ability to build strong relationships with client contacts and internal teams and stakeholders
• Advanced knowledge and understanding of best practices and service delivery models
• Effective coaching and team development skills
• Excellent oral and written communication skills
• Ability to learn new software functionality quickly

Compensation

The base salary range for this position is $100,000-$120,000, based on relevant experience, skills, and industry knowledge. Asure Software offers a variety of employee benefits. Salary information is determined by market location and is provided in accordance with state and local pay-transparency laws.

Benefits

• Medical, Dental, Vision, HSA, FSA- All effective on day 1!
• Company paid Basic Life Insurance, A+D, Long-Term Disability, and Short-Term Disability
• 401K Program with 3% safe harbor contribution
• Employee Stock Purchase Program
• Fitness Reimbursement Program
• Self-Managed PTO

Our Mission

To provide Human Capital Management (HCM) software and services that help companies grow, while nurturing a culture of growth around us.

• Helping customers grow by getting the most from their human capital.
• Helping our employees grow personally and professionally.
• Growing relationships in our communities that inspire goodness.
• Grow shareholder value

Our Vision

Be the most trusted Human Capital Management resource to entrepreneurs everywhere.

Our Values

Reflect who we are and what we stand for as a company.

• Embrace Change
• Lead with Integrity
• Own the Outcome
• Deliver Awesome
• Be a Good Human

We are an equal opportunity employer. All candidates must be legally authorized to work in the US, as we are unable to sponsor or transfer Visas at this time. Criminal background checks conducted at employment offer.