Director of Operations

materialbank; United States; Remote; USD 180,000 - 250,000; Full time

Job summary

Material Bank is seeking an accomplished Operations leader to manage multi-shift receiving, put-away, replenishment, and shipping while driving inventory accuracy and cost efficiency. The role oversees fulfillment for member sampling, ecommerce, and 3PL clients, with a focus on automation and continuous improvement.

You will own budgets, labor planning, and performance metrics, collaborating with Brand Partners and internal teams to optimize processes and KPIs across the network.

Qualifications

• 10+ years in distribution, fulfillment, or supply chain with multi-shift leadership.
• Experience owning operating budgets and cost-per-unit metrics in high-volume WMS environments.
• Experience with parcel/freight ops and carrier relationships.
• Strong Excel and BI/reporting knowledge; openness to AI tech.

Responsibilities

• Lead multi-shift receiving, put-away, replenishment, picking, pre-pack, packing, shipping, and returns.
• Oversee fulfillment for member sampling, e-commerce, and 3PL clients; plan capacity for promotions and peak periods.
• Lead onboarding of Brand Partners and 3PL clients; contribute to process design, cost and labor models, and ROI analyses.
• Act as a senior operations contact for partners; resolve service issues and maintain SLAs.
• Represent Operations in facility projects, inventory moves, and new program launches; ensure readiness and minimize disruption.
• Own inbound execution, inventory accuracy, cycle counting, discrepancy resolution, and ASN coordination.

Skills

Leadership

Analytical thinking

Budget management

Cross-functional collaboration

Process improvement

Education

Bachelor's degree in Supply Chain/Operations/Engineering/Business

MBA (preferred)

Tools

WMS

Automation

Robotics

Job description

P osition Summary

Material Bank is the world's largest material marketplace for the architecture and design industry. Operating in 37 countries, our platform has become the standard for design professionals around the globe. Every day, Material Bank connects thousands of designers with tens of thousands of materials from leading brands. Material Bank is the fastest and most powerful way for design professionals to search, sample, and specify materials.

Key Responsibilities

• Operations & Service Delivery
  • Lead multi-shift receiving, put-away, replenishment, picking, pre-pack, custom packing, shipping, and returns, ensuring daily order cutoffs and service commitments are met.
  • Oversee fulfillment for member sampling, e-commerce, and third-Party logistics (3PL) clients from a shared inventory pool; establish capacity and contingency plans for promotions and peak periods.
  • Lead operational onboarding of Brand Partners and 3PL clients; contribute process design, cost and labor models, launch readiness, and operational inputs to RFPs.
  • Act as a senior operational contact for key partners and clients, resolving service issues and maintaining SLAs.
  • Represent Operations in facility projects, process changes, inventory moves, and new program launches, ensuring operational readiness and minimal disruption.
• Inventory, Transportation & Financial Performance
  • Own inbound execution, inventory accuracy, cycle counting, discrepancy resolution, location integrity, and coordination of inbound scheduling, ASNs, and replenishment.
  • Oversee parcel and freight performance, carrier relationships, transportation costs, surcharges, billing accuracy, and cross-border shipping requirements.
  • Own operating budgets, margin targets, cost per unit, labor productivity, and staffing plans by process and shift; manage staffing partner relationships.
  • Prioritize and deliver process and labor improvements with measurable, recurring savings.
• Automation, Systems & Continuous Improvement
  • Lead operational use of robotics and automation, including AMRs, and evaluate emerging solutions such as goods-to-person systems.
  • Own operational requirements for WMS and related WES/WCS systems; partner on vendor evaluations, capital business cases, ROI analysis, pilots, and rollouts, holding technology and automation partners accountable for performance.
  • Drive standard work, SOP compliance, process mapping, root-cause analysis, and quality standards across fulfillment processes, packaging, inventory handling, and facility conditions.
  • Maintain a strong safety culture and compliance with OSHA and applicable requirements.
• Leadership, Data & Culture
  • Lead, recruit, coach, and develop Operations Managers, Supervisors, Team Leads, and hourly associates across shifts, building leadership depth, engagement, and retention.
  • Establish daily operating rhythms and KPI dashboards covering service, quality, cost, productivity, and safety; use data to drive timely decisions.
  • Promote practical adoption of AI and technology for reporting, analysis, documentation, and operational decision making.
  • Build succession depth and a culture of ownership, accountability, respect, and continuous improvement.

Qualifications

Required

• 10+ years of experience in distribution, fulfillment, supply chain, or a related field, including 7+ years managing teams, managers, and multi-shift operations.
• Experience owning operating budgets, cost-per-unit or labor productivity metrics, and high-volume WMS-enabled operations with robotics or automation.
• Experience managing parcel and freight operations and carrier relationships.
• Strong analytical capability, advanced Excel skills, and familiarity with BI/reporting tools; openness to AI and emerging technologies.
• Strong leadership, attention to detail, proactive problem solving, and ability to manage competing priorities in time-sensitive environments.
• Availability to work nonstandard hours, including peak periods; ability to lift up to 25 pounds regularly.

Preferred

• Bachelor's degree in Supply Chain , Operations, Engineering, Business, or a related field; MBA a plus .
• Experience in multi-client 3PL, e-commerce, or small-parcel /sample fulfillment.
• Experience with WMS or automation implementations, vendor RFPs, and capital investment cases.
• Knowledge of international shipping and customs, especially Canada and the UK.
• Experience managing staffing agencies or labor partners.
• Lean, Six Sigma, or rel