Director of Operations

Vance Airscoop; State College (Centre County); Sur place; USD 120 000 - 180 000; Plein temps

Résumé du poste

Vicus Capital in State College, PA seeks a Director of Operations to lead the Operations and DCSA staff. The role reports to the Chief Operating Officer and ensures day-to-day operations, policy enforcement with Compliance, and continuous process improvement.

The Director will back up all staff, manage vendor relationships, and develop solutions to close controls gaps while maintaining open dialogue with the COO on daily operations and strategic projects. In-office position in State College, PA.

Qualifications

• Series 65 Licensed (required within one year of hire).
• High degree of professionalism and strong work ethic.
• Excellent people skills with the ability to coach, train, and manage direct reports.
• Critical thinking, complex problem solving, and time management.
• Outstanding follow-through and ability to see tasks to completion.
• Exceptional written and verbal communication skills.
• Proficiency with Microsoft Office, especially Excel; CRM experience preferred (Redtail/HubSpot).

Responsabilités

• Support Advisory Operations Team delivering world-class client service for a nationwide advisor network.
• Cultivate trusted relationships with financial advisors and their staff.
• Manage and develop Operations and Dedicated Client Services staff; provide back-up as needed.
• Process new accounts, cashiering, and maintenance requests as part of processing team.
• Monitor SLA and delegate work accordingly; ensure quality control of cashiering operations.
• Lead process improvement, office ops study groups, and operational policy development with Compliance.
• Manage vendor relationships with partners like Fidelity, Schwab, DocuSign.
• Perform due diligence on new systems affecting Operations; participate in semi-annual advisor meetings.
• Design business continuity coverage, cross-training, and real-time triage.

Connaissances

Series 65 Licensed

Leadership

Communication

Time management

Problem solving

CRM proficiency

Outils

Redtail CRM

HubSpot CRM

Microsoft Excel

Description du poste

COMPANY

Vicus Capital is an independent investment management firm with over $3 billion in assets under management headquartered in State College, Pennsylvania. The firm works with advisors throughout the country to provide clients with elite service and cutting-edge advisory platforms. We take great pride in fostering a family atmosphere and a fulfilling work environment for all employees.

POSITION SUMMARY

We are looking to hire a dynamic Director of Operations to lead our company’s Operations and DCSA staff.

This role reports directly to the Chief Operating Officer. The Director of Operations will monitor and supervise the day-to-day operations of the Operations Team, management, talent cultivation, and performance oversight of both Operations and DCSA staff. They will be required to learn the responsibilities of their direct reports in order to act as back-up for all staff as needed on an as-needed basis (i.e., processing new accounts, cashiering, and maintenance requests). They will be required to develop, implement, and quality control all aspects and procedures of the Advisory Operations Team, lead policy creation and enforcement (in collaboration with Compliance), and develop solutions in real-time for closing gaps in controls.

This position must maintain a constant and open dialogue with the Chief Operating Officer on the state of daily operations, updates on strategic projects, and their staff. This individual should have a passion for providing world-class support and cultivating that passion in others, display impeccable organizational skills, and demonstrate effective and versatile communication skills for a wide range of audiences: end investors, advisors, advisor office staff, direct reports, peers, management, and the executive team.

Location: State College, PA (In-office)

PRINCIPAL DUTIES & RESPONSIBILITIES

• Support the Advisory Operations Team in providing world-class client service to our nationwide network of financial advisors, acting as a key decision-maker during process analysis and crisis management
• Cultivate relationships of trust with our financial advisors and their office staff
• Management, talent cultivation, and performance oversight of both Operations and Dedicated Client Services staff
• Back up all staff as needed, including processing new accounts, cashiering, and maintenance requests, as a member of the processing team
• Delegation of work to team, monitoring Service Level Agreements (SLA)
• Cashiering Quality Control (QC) and escalation of exception requests/issues
• Strategic thinking, process improvement, and leading office ops study groups for the department
• Key Operations systems contract renewal and volume tracking
• Vendor relationship management (conducting elevated conversations with partners such as Fidelity, Schwab, DocuSign, etc.)
• Perform due diligence on any new systems that may impact the Operations Department
• Conducting semi-annual meetings with financial advisors to absorb and provide feedback on operational topics
• Design business continuity plan (BCP) operational coverage procedures, cross-training, and real-time triage
• Frequently collaborate with Compliance on regulatory changes, policy creation, and enforcement

SKILLS & QUALIFICATIONS

• Series 65 Licensed (required within one year of hire)
• A high degree of professionalism and a strong work ethic
• Excellent people skills and an aptitude to coach, train, and manage direct reports
• Critical thinking, complex problem-solving, and time management
• Outstanding follow-through, seeing tasks from start to finish, including those processed by direct reports
• Exceptional communication skills, both verbal and written
• Systems analysis, evaluation, and project management with an emphasis on prioritizing tasks
• Strong attention to detail and accuracy; highly organized and efficient
• Ability to work without close supervision, exercising independent judgment and problem-solving, as well as collaborating in a team environment
• Comfort with technology and a proactive approach to researching and promoting workplace tech (proficiency in Microsoft Office, particularly Excel, is required; experience with a CRM like Redtail or HubSpot is preferred)

BENEFITS

This career opportunity is a full-time salaried position. A comprehensive benefit package is provided which includes Health insurance, Dental & Vision, Group Life Insurance, Short Term Disability Insurance, and a 401(k) with safe harbor employer contributions.