Director of Operations

Exemplar Luxury Group; San Francisco (CA); On-site; USD 126,000 - 157,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Basic life insurance

Supplemental life insurance

Disability insurance

Critical illness insurance

Hospital and accident insurance

Employee discount

Job summary

Neiman Marcus in San Francisco seeks a Director of Operations to drive store profitability and ensure a superior shopping experience for luxury customers. You will report to the General Manager and lead the selling organization, staffing, and resource allocation to maximize sales and service excellence.

Responsibilities include overseeing support tasks, managing P&L and expenses, handling accounting duties, ensuring product receipts and flow, and coordinating with Facilities, IT, and HR to

Qualifications

• 4-year degree, or equivalent experience preferred.
• 5+ years of experience in a retail environment.
• Experience managing expenses and controlling shrinkage.

Responsibilities

• Oversee all support tasks within the location and provide leadership to Store Management and associates to support the selling organization.
• Ensure High Performance results around Operations Measurements like RTV, Transfer execution, Credit acquisition, and Fulfillment results.
• Manage the Profit and Loss (P&L) and ensure Store Controllable Expense is following the business trend to maximize profitability.
• Manage accounting tasks; bill paying, invoices, Corporate Credit Card Reconciliation.
• Ensure that merchandise is received and processed observing flow principles and displayed on receipt day.
• Control Staffing level and payroll expense based on business trend and workload; supervise scheduling and executive coverage.
• Maintain environmental aspects of the customer experience including music, cleanliness, and building temperature.
• Coordinate with Facilities and IT to meet store needs; capital projects and equipment functioning.

Skills

Expense management

P&L management

Basic accounting principles

Retail experience

Google Workspace

Education

4-year degree or equivalent experience

Tools

Google Workspace

Job description

WHO WE ARE:

Since 1907, Neiman Marcus has been a leader in luxury retail, providing a uniquely curated product assortment, unparalleled services and exclusive activations for customers in Pursuit of the Extraordinary. Known for creating Neiman Marcus magic through exceptional experiences, Neiman Marcus has a rich history as a brand builder, bringing together the world's top luxury designers and customers to foster a dedicated following for generations. We serve customers across our stores, digital channels and through remote selling. Neiman Marcus is part of Exemplar Luxury Group, the luxury collective uniting coveted brands with unrivaled customer experiences.

Job Description

Since 1907, Neiman Marcus has been a leader in luxury retail, providing a uniquely curated product assortment, unparalleled services and exclusive activations for customers in Pursuit of the Extraordinary. Known for creating Neiman Marcus magic through exceptional experiences, Neiman Marcus has a rich history as a brand builder, bringing together the world's top luxury designers and customers to foster a dedicated following for generations. We serve customers across our stores, digital channels and through remote selling. Neiman Marcus is part of Exemplar Luxury Group, the luxury collective uniting coveted brands with unrivaled customer experiences.

For more information, visit neimanmarcus.com or follow the brand on Instagram, YouTube and LinkedIn.

You Will Be

Under the direction of the General Manager, the Director of Operations (DO) drives store profitability by ensuring the efficient facilitation of the selling process. You will demonstrate fiscal responsibility while ensuring that the selling organization has the resources and materials to support the selling process and maximize the customer shopping experience.

What You Will Do

• Oversee all support tasks within the location and provide leadership to Store Management and associates to support the selling organization, ensuring that critical support departments are focused on activities that allow the selling process.
• Ensure High Performance results around Operations Measurements like Return To Vendor (RTV) and Transfer execution, Credit acquisition, Fulfillment results, Operating expense, etc
• Manage the Profit and Loss (P&L) and ensure Store Controllable Expense is following the business trend to maximize profitability
• Manage accounting tasks; bill paying, invoices, Corporate Credit Card Reconciliation
• Ensure that merchandise is received and processed observing flow principles, that new receipts are merchandised on the floor on the day of receipt before store opening, and back of the house areas are organized and maintained to support the selling floor activities.
• Control Staffing level and payroll expense based on business trend and support workload. Ensure appropriate associate coverage for selling floor and support areas through oversight of the scheduling system; schedule executive coverage to support the selling process.
• Ensure the environmental aspects of the customer experience are maintained including music, cleanliness, building temperature.
• With the support of the Facilities Coordinator, the Director of Operations will ensure that the needs of the physical store are met, specifically maintenance, repairs, construction, renovation and other capital projects.
• Build budget and ensure guidelines are being followed to minimize operating expenses and maximize revenue.
• Be a direct liaison with Corporate I.T. partners, to ensure that all technology and equipment is functioning as designed.
• Manage store level Human Resources tasks including, but are not limited to, the following:
• In collaboration with senior leader peers and the Corporate SFA Associate Relations Team, provide guidance to managers toward the resolution of daily associate relations, performance management, and Alert Line investigations
• Ensure all components of the SFA HR Audit are always at standard
• Ensure People Data is accurate through Weekly Roster Maintenance reviews
• Ensure managers complete all staffing, payroll and Paid Time Off (PTO) requests / validations through the scheduling system and in-store tracking systems timely
• Ensure requests for data related to Unemployment Claims is submitted through Case Builder
• Communicate with store leaders, the SFA Benefits Team, and Leave of Absence (LOA) Provider to ensure the accurate and timely administration of the LOA process, including personal and protected leaves of absence
• In partnership with the store Asset Protection Manager, ensure the Workers Compensation Claim and follow up process, including overseeing the Return to Work accommodations or restrictions, is completed accurately
• Together with senior level peers, if applicable, complete SFA's in-store Brand Ambassador Program
• Ad hoc responsibilities as needed

What You Will Bring

• 4-year degree, or equivalent experience preferred
• Expense management, profit and shortage control, basic accounting principles.
• Proficiency in using available technology, including Google Workspace programs
• 5+ years of experience in a retail environment, in positions of increasing responsibility and volume

Your Life And Career At Neiman Marcus

• Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation
• Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate
• Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)
• An amazing employee discount

Benefits

We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).

Thank you for your interest with Exemplar Luxury Group. We look forward to reviewing your application.

Exemplar Luxury Group is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities.

If you are interested in applying for employment with Exemplar Luxury Group and would like to request special assistance or an accommodation, please contact [e-mail].

Salary Range $125,631 - $157,039*
Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.