Director of Sales Experience

060 SAKS & CO LLC; King of Prussia (PA); On-site; USD 126,000 - 157,000; Full time

Benefits offered by this job

Employee discount

Benefits package

Job summary

Neiman Marcus is seeking a Director of Sales Experience to lead selling programs and drive a customer-focused shopping experience. The role reports to the General Manager and is on-site at the designated store location.

The ideal candidate has 10+ years in luxury retail leadership, a proven ability to coach teams, and a track record of delivering results across multiple businesses while collaborating with corporate partners to achieve store goals.

Qualifications

• 10+ years of luxury retail management experience.
• Senior retail leadership experience required.
• Proven track record of delivering results across multiple business units.
• Ability to build, motivate, and coach large teams.
• Experience presenting to executives and collaborating with corporate partners.
• Excellent written and oral communication skills.
• MS Office proficiency.

Responsibilities

• Oversee Client Development team performance and goals.
• Communicate store vision and goals to all team members.
• Advocate Neiman Marcus values and foster energized customer service atmosphere.
• Partner with Brand/ Merchants/ Regions to execute store strategy.
• Support Store GM and cover duties as needed.
• Determine strategic objectives with Store GM and set priorities.
• Analyze customer behavior and adjust processes.
• Facilitate Store Leadership Team meetings in GM's absence.
• Collaborate with Leaders to implement action plans for positive results.

Skills

Executive leadership

Retail management

Communication skills

Team coaching

Strategic thinking

Cross-functional collaboration

Customer focus

Executive presence

Tools

MS Office Suite

Job description

Director, Sales Experience

Neiman Marcus is a leading luxury retailer that provides a curated product assortment, unparalleled services, and exclusive activations for customers in Pursuit of the Extraordinary. It is known for creating the Neiman Marcus magic through exceptional customer experiences including the Neiman Marcus Awards, Fantasy Gifts, seasonal campaigns, and “Retail-tainment” initiatives. Neiman Marcus has a rich history as a brand builder, bringing together the world’s top luxury designers and customers to foster a dedicated following for generations. It serves customers across its 36 stores, digital channels, and through remote selling. It is part of Saks Global’s portfolio of world-class luxury retailers and real estate assets.

As a Director, Sales Experience, you are responsible for sales and adoption of selling programs, by facilitating partnerships departments, driving team towards goals, and applying team skills to build a customer-focused sales experience, all while being a steward of Neiman Marcus. The Sales Experience Director works on‑site in your store location and you will report to the General Manager.

WHAT YOU WILL DO

• Oversee Client Development team performance and goals through management of Group Selling Managers
• Communicate the store vision and goals to all team members
• Advocate for Neiman Marcus values and manage team to create an energized atmosphere where customer service is consistent with Neiman Marcus standards
• Partner with Client Development, Brand Experience, Restaurants, Merchants, and Brands Manager and Regional team to fulfill store strategic efforts
• Support the Store GM in fulfilling their responsibilities, including backfilling for GM
• Determine strategic objectives in partnership with Store GM and set priorities accordingly
• Analyze and develop understanding of internal / external customer behavior, trends, and preferences, adjusting processes and standards
• Participate in, and in the absence of the Store GM, facilitate Store Leadership Team meetings by promoting a trusting and respectful environment for participation, idea sharing, addressing concerns / challenges, setting goals.
• Partner with Merchant and Planning Organization Leaders and Regional team to determine appropriate strategies and action plans for the store to produce positive results

WHAT YOU WILL BRING

• 10+ years of relevant experience, luxury retail fashion experience
• Prior retail senior management experience required
• Track record achieving results across multiple businesses
• History of building, motivating, and coaching teams
• Previous experience navigating complex business problems, collaborating with leads across corporate functions, presenting at the executive level, working with corporate partners, and leading large-scale projects
• Excellent oral and written communication skills
• Advanced proficiency with MS Office Product Suite

YOUR LIFE AND CAREER AT NEIMAN MARCUS

• Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation
• Exposure to rewarding career advancement opportunities across the largest multi‑brand luxury retailer from retail to distribution, to digital or corporate
• Comprehensive benefits package for all eligible full‑time employees (including medical, vision and dental)
• An amazing employee discount

Salary and Other Benefits

The starting salary for this position is between $125,631 – 157,038 annually. Factors which may affect starting pay within this range may include market, experience and other qualifications of the successful candidate. This position is also eligible for bonus.

Benefits:

• medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).

Salary Range

Salary Range $114,707 - $143,383* Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job‑related factors.

Exemplar Luxury Group is a world-renowned luxury ecommerce destination. The company’s unique approach combines a focus on the digital customer experience with a strong connection to a network of extraordinary stores that extends that seamless experience into the real world. On its website and app, Exemplar Luxury Group offers an unparalleled selection of curated merchandise across fashion for women and men, beauty, jewelry, home décor and more. In addition to the shopping experience, customers come to Exemplar Luxury Group for inspiring editorial content, access to digital stylists, lifestyle experiences and other world‑class services. The company is currently in the midst of a dramatic expansion, driven by significant enhancements to its platforms and offerings, with the goal of becoming the preeminent destination for luxury internationally.

Saks Global is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities.

Exemplar Luxury Group is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.