Director of Operations

Uline; Riverside (CA); On-site; USD 300,000 - 375,000; Full time

Benefits offered by this job

Health insurance

401(k) with 6% match

Bonuses

Paid holidays

Paid time off

Tuition assistance program

Job summary

Uline is seeking a Director of Operations to lead our Ontario, CA campus, overseeing 700+ employees across multiple teams. You will shape strategy, optimize performance and ensure legendary customer service across operations.

As leader of one of our largest facilities at 2 million square feet, you will drive continuous improvement, partner with executives, and align operations with business goals. This on-site role demands a proven track record in large-scale operations and talent development.

Qualifications

• 15+ years leading large employee teams (500+).
• Bachelor's degree required; MBA preferred.
• Experience in B2B or e-commerce environments a plus.
• Strong data-driven decision making and operational leadership.

Responsibilities

• Provide executive-level leadership across warehouse, customer service and sales operations, driving results and upholding company standards.
• Build, develop and lead a team of 700+ employees, including senior leaders, with a focus on performance and talent development.
• Drive operational excellence using data and reporting to identify improvement opportunities and maintain service levels.
• Establish goals and expectations across all levels, reinforcing customer-first culture.
• Lead audits, performance reviews and continuous improvement across functions.
• Partner with corporate leaders to align strategy with business objectives.

Skills

Executive leadership

Team leadership

Data-driven decisions

Operations management

Education

Bachelor's degree

MBA preferred

Tools

Business analytics

Job description

4810 South Hellman Avenue, Ontario, CA 91762
Are you a leader with a track record of building high-performing teams and driving operational excellence? Uline is seeking a Director of Operations to lead our Ontario, CA campus, overseeing a team of 700+ employees across multiple teams.

Pay from $300,000 to $375,000 per year
California Branch
4810 South Hellman Avenue, Ontario, CA 91762
Are you a leader with a track record of building high-performing teams and driving operational excellence? Uline is seeking a Director of Operations to lead our Ontario, CA campus, overseeing a team of 700+ employees across multiple teams.
As leader of one of our largest facilities at 2 million square feet, you will shape strategy, optimize performance and ensure legendary customer service across operations. Join North America’s leading distributor of shipping, industrial and packaging materials and drive our continued growth!

Position Responsibilities

• Provide executive-level leadership across warehouse, customer service and sales operations, driving results and upholding company standards.
• Build, develop and lead a team of 700+ employees, including senior leaders, with a focus on performance, accountability and long-term talent development.
• Drive operational excellence, using data and reporting to identify improvement opportunities and maintain best-in-class service levels.
• Establish clear goals and expectations across all levels, reinforcing Uline’s high standards and customer-first culture.
• Lead operational audits, performance reviews and continuous improvement efforts across functions.
• Partner with corporate leaders to align strategy with overall business objectives.

Minimum Requirements

• Bachelor's degree. MBA preferred.
• 15+ years of experience leading large employee teams (500+) across multiple functional disciplines.
• Proven ability to recruit, develop and retain high-performing leaders.
• Strong background in operational leadership, performance management and data-driven decision making in a fast-paced, high-performance environment.
• Experience in B2B or e-commerce environments is a plus.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• Best-in-class, clean, modern facilities.
• First-class fitness center and nearby walking path.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.

Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.

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Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore https://www.uline.jobs/#working-here_blankUline.jobs to learn more!