Assistant Director of Occupancy Management and Information Technology

Winston Salem State University; Winston-Salem (NC); On-site; USD 70,000 - 100,000; Full time

Job summary

Winston-Salem State University invites applications for the Assistant Director of Occupancy Management and Information Technology in the Department of Housing and Residence Life. The role oversees occupancy planning, housing assignments, and data-driven decision-making through StarRez, Banner, and analytics tools.

The position reports to Housing and Residence Life leadership with a dotted line to Information Technology, and collaborates with Admissions, Enrollment Management, and Facilities to

Qualifications

• Master's degree in Information Systems or related field.
• 3–5 years in university housing or student affairs.
• Strong SQL, Excel, and data reporting skills.
• Experience with StarRez and housing systems.
• Knowledge of FERPA and data privacy.

Responsibilities

• Manage housing assignment processes and occupancy planning using StarRez.
• Lead system administration, upgrades, and reporting.
• Collaborate with IT, Institutional Research, and Enrollment Management.
• Create dashboards with Tableau/Power BI for leadership.
• Supervise housing assignments staff and coordinate projects.

Education

Master's degree

Tools

StarRez

Banner

Power BI

Tableau

Job description

Assistant Director of Occupancy Management and Information Technology

The Department of Housing and Residence Life at Winston-Salem State University is excited to invite applications for the position of Assistant Director of Occupancy Management and Information Technology. This is an opportunity to join a collaborative team dedicated to enhancing the residential experience through strategic leadership and innovative technology solutions. Assistant Director of Occupancy Management and Information Technology is a key leadership role within Housing and Residence Life, responsible for overseeing all aspects of occupancy planning, housing assignments, and data-driven decision-making through effective use of technology, primarily the StarRez Housing Management System. This role serves as the primary system administrator for StarRez and provides technical, analytical, and strategic support to ensure seamless housing experience for students and staff. This role has a dual reporting structure and is primarily located within the Department of Housing and Residence Life, with an additional reporting line to the Office of Information Technology.

The Assistant Director collaborates with university departments, including Information Technology, Institutional Research, Enrollment Management, and Facilities, to align housing operations with institutional goals. This position supervises occupancy workflows, ensures accurate and timely reporting, and leads process improvement initiatives leveraging housing data and system capabilities.

Key Responsibilities

• Develop, manage, and monitor all housing assignment processes for academic year, summer, and break housing using StarRez.
• Oversee room selection, waitlist management, roommate matching, and reassignment processes.
• Analyze occupancy trends, forecast housing demand, and provide recommendations for space utilization and expansion planning.
• Collaborate with Admissions, Orientation, and Residence Life to coordinate timely student placements.
• Maintain data accuracy for housing assignments, billing, and student records across systems (e.g., Banner).

StarRez System Administration

• Serve as the primary administrator and subject matter expert for the StarRez platform.
• Design, configure, and maintain StarRez portals, workflows, forms, reports, templates, and automated processes.
• Lead StarRez-related projects including system upgrades, module integrations, and implementation of new functionalities.
• Provide training, documentation, and support for staff and end-users related to StarRez use.
• Ensure data integrity and system security protocols in coordination with campus IT and StarRez support.

Technology and Data Integration

• Act as the departmental liaison to campus IT and external vendors regarding housing systems and integrations.
• Support the integration and data flow between StarRez and university systems (e.g., Banner, Single Sign-On, payment systems).
• Use data visualization tools (e.g., Tableau, Power BI) to create reports and dashboards for senior leadership and operational needs.
• Provide statistical and analytical reports related to occupancy, assignments, retention, and housing trends.

Strategic Planning and Assessment

• Support strategic initiatives through occupancy analysis, space management, and system development.
• Participate in departmental and divisional assessment efforts by developing and analyzing surveys and reports related to housing satisfaction and utilization.
• Contribute to policy development and process improvements to enhance the residential experience.

Supervision and Collaboration

• Supervise the Coordinator(s) for Housing Assignments involved in housing operations, assignments, or data entry.
• Serve on departmental and university-wide committees related to technology, data management, and strategic planning.
• Collaborate with Facilities, Residence Life, Campus Police, and Business Services to ensure coordinated support for student housing.

Position Information

• Working Position Title: Assistant Director of Occupancy Management and Information Technology
• Position Number: 166004
• Building and Room No.: 301 CF Thompson Center, 601 Martin Luther King, Jr. Drive, Winston-Salem, NC 27110
• Appointment Type: Permanent Full-Time
• If Time Limited: No
• Appointment Length: 12
• Normal Work Schedule: 8:00 am - 5:00 pm and evenings, Monday - Friday, and some weekends
• Position Required to Work During Periods of Adverse Weather or Other Emergencies: All - Emergency and Pandemic on site

Requirements and Preferences

• Master's degree in Information Systems, Higher Education, Business Administration, or a related field.
• Minimum of 3-5 years of progressive experience in university housing or student affairs
• Strong technical skills including SQL queries, Excel, and data analysis/reporting tools.
• Excellent problem-solving skills and the ability to interpret and communicate complex data to varied audiences.
• Strong interpersonal, organizational, and communication skills.
• Demonstrated experience managing housing assignments, occupancy planning, or student housing systems.
• Proficient in Microsoft Office Suite
• Strong customer services skills in working with different populations
• 2 years of direct experience using and administering StarRez
• Experience with Ellucian Banner, Single Sign-On systems, and enterprise software integrations.
• Experience managing system implementations or upgrades, including project coordination and end-user training.
• Familiarity with FERPA, data privacy standards, and university housing policies.
• Knowledge of North Carolina information systems (e.g., Banner, StarRez, RMS Mercury)
• Knowledge of federal and state law in housing (e.g., Americans with Disabilities Act, Fair Housing Act)
• Experience in housing assignment-related work including housing applications and contracts
• Experience working in a computerized Housing Management System environment
• Familiarity with Maxient student conduct software
• Valid US Driver's License: Yes
• Commercial Driver's License Required: No
• Physical Required: No

Posting Details

• Open Date: 07/31/2026
• Open Until Filled: Yes
• Salary: Commensurate with education and experience

Applicant Documents

Required Documents

1. Resume
2. Cover Letter

Optional Documents

1. References List
2. Unofficial Transcript