Director of Operations

Allied Universal; Raleigh (NC); On-site; USD 120,000 - 190,000; Full time

Benefits offered by this job

Medical benefits

Retirement plan

Paid holidays

Job summary

Allied Universal is hiring a Director of Operations to lead onsite Account Managers across multiple client sites, ensuring client satisfaction and optimal security performance. You will drive operational metrics, develop strategies for growth, and promote a culture of safety.

The role requires strong leadership, budgeting, and cross-functional collaboration in a dynamic service environment. The ideal candidate will have a proven track record in managing dispersed teams, strategic planning, and

Qualifications

• Bachelor's degree with 3 years of management in a high-volume workforce or service industry
• Associate’s degree with 5 years of management experience in a high-volume workforce or service industry
• High School diploma with 7 years of management experience in a high-volume workforce or service industry
• Current driver’s license for company or personal vehicle use
• Minimum 2 years driving operational goals and metrics
• Minimum 2 years building and developing teams
• Leadership skills fostering teamwork, innovation, agility, client relations and results
• Ability to maintain a profitable book of business via cross-collaboration and problem-solving
• Proficiency in web-based applications and BI tools for metrics analysis and reporting
• Dynamic networking to engage with community, clients and industry events
• Basic understanding of budgeting and financial reporting to support decisions

Responsibilities

• Lead and mentor Account Managers with coaching and accountability
• Develop and execute client relationships and corrective action plans for improvements
• Oversee service delivery to ensure quality and compliance with policies
• Analyze metrics and KPIs using BI platforms to maximize efficiency
• Identify and mitigate security risks and implement training plans
• Promote a culture of safety and succession planning
• Drive financial performance within portfolio via budgeting, revenue growth and cost control
• Collaborate with leadership to drive organic growth within existing operations

Skills

Leadership

Analytics

People management

Communication

Strategy

Education

Bachelor's degree in criminal justice, business or related field

Associate’s degree in criminal justice, business or related field

High School diploma or equivalent

Tools

Microsoft Office

BI tools

Job description

Company Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Allied Universal® is hiring a Director of Operations. As Director of Operations, you will manage onsite Account Managers to ensure client satisfaction and optimal Security Professional performance at multiple branch security locations and client sites. By promoting strong employee engagement, you will drive operational metrics and deliver world-class services to clients across various vertical markets, including healthcare, commercial real estate, government, and hospitality. Aligning with our iCARE Leadership approach, you will be a guide on our journey to be an employer of choice in the service industry by fostering an exceptional employee experience.

Responsibilities

• Caring Leadership, Client Engagement, and Operational Oversight: Lead and mentor a team of Account Managers by providing coaching, support, and recognition, while fostering accountability. Encourage a collaborative and inclusive work environment to promote teamwork, open communication, and professional development, while taking ownership of succession planning at all levels
• Build, maintain, and grow relationships with clients by understanding their security needs and ensuring satisfaction; Develop and implement corrective action plans for identified opportunities for operational improvement
• Deliver high-quality service to our clients by strategically overseeing Account Managers, while maintaining industry standards, company policies, and regulatory requirements
• Analyze, report and drive operational metrics and KPI’s using Allied Universal\'s Business Intelligence Platform, maximizing efficiency and productivity
• Identify and mitigate security risks; develop and implement security protocols, training and response plans
• Establish a culture of safety by developing action plans that aid in the prevention of work-related injuries

Financial Performance and Growth

• Work with branch leadership to strengthen financial performance within your assigned portfolio by managing budget allocation, driving revenue growth, reducing non-billable overtime, improving cash collections, and controlling expenses
• Collaborate with leadership to drive organic business growth within existing client operations

By infusing our core values of agility, reliability, caring, teamwork, integrity, safety, and innovation into your leadership approach, you will not only achieve success in your role but also contribute to the positive culture and growth of the organization.

Qualifications (Must Have)

• Must possess one or more of the following:
  • Bachelor\'s degree in criminal justice, business or a related field with three (3) years of management experience in a high-volume workforce environment or service industry
  • Associate’s degree in criminal justice, business or a related field with five (5) years of management experience in a high-volume workforce environment or service industry
  • High School diploma or equivalent with seven (7) years of management experience in a high-volume workforce environment or service industry
• Current driver’s license if driving a company vehicle or personal vehicle in the course of conducting business (e.g., client visits, attending networking events)
• Minimum of two (2) years of experience driving operational goals and metrics
• Minimum of two (2) years of experience in successfully building and developing teams
• Leadership skills that foster teamwork, innovation, agility, client relations and achieving desired results
• Ability to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfaction
• Proficiency in web-based applications and computer systems, including Microsoft Office and (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations
• Dynamic networking skills displaying a commitment to safety and trust by participating in local community, client and industry events
• Basic understanding of financial principles, including budgeting and financial reporting. Ability to interpret simple financial data and use it to support decision-making

Preferred Qualifications

• Law enforcement, military and/or contract or proprietary security services experience
• Experience managing a dispersed workforce in a multi-location operation

Benefits

• Medical, dental, vision, retirement plan, basic life, AD&D, and disability insurance
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time is offered at an accrual rate of 3.08 hours biweekly. Unused vacation is paid out where required by law

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices