Director of Operations

Allied Universal; Columbus (OH); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, vision

Retirement plan

Paid holidays and vacation

Job summary

Allied Universal is seeking a Director of Operations in Columbus to lead onsite Account Managers, drive client satisfaction, and optimize security operations across multiple locations. You will foster a high-performance team and leverage data-driven insights to improve metrics and service delivery.

In this role, you will align with iCARE Leadership, manage budgets, drive revenue growth, and ensure compliance with policies while focusing on employee engagement and an exceptional workplace culture.

Qualifications

• Bachelor's degree in criminal justice, business or related field with 3 years of management experience or equivalent.
• Associate's degree with 5 years of experience in management.
• High School diploma with 7 years of management experience.

Responsibilities

• Lead and mentor Account Managers to drive coaching, accountability, and succession planning.
• Build and maintain client relationships and implement corrective action for improvements.
• Oversee service delivery to ensure client satisfaction and compliance with policies.
• Analyze metrics using the BI platform to maximize efficiency and productivity.
• Identify and mitigate security risks and implement training and response plans.
• Promote safety culture with action plans to prevent injuries.

Skills

Leadership

Client relations

Problem solving

Financial acumen

BI tools

Microsoft Office

Education

Bachelor's degree

Associate's degree

High School diploma

Tools

BI Platform

Microsoft Office

Job description

Director of Operations

Job Locations

US-OH-Columbus

Overview

Company Overview: Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

Allied Universal is hiring a Director of Operations for the Columbus Branch Office. As Director of Operations, you will manage onsite Account Managers to ensure client satisfaction and optimal Security Professional performance at multiple branch security locations and client sites. By promoting strong employee engagement, you will drive operational metrics and deliver world-class services to clients across various vertical markets, including healthcare, commercial real estate, government, and hospitality. Aligning with our iCARE Leadership approach, you will be a guide on our journey to be an employer of choice in the service industry by fostering an exceptional employee experience.

Salary Range: $70,000-$85,000

RESPONSIBILITIES:

Caring Leadership, Client Engagement, and Operational Oversight:

• Lead and mentor a team of Account Managers to provide coaching, support, and recognition, while fostering accountability. Encourage a collaborative and inclusive work environment to promote teamwork, open communication, and professional development, while taking ownership of succession planning at all levels
• Build, maintain, and grow relationships with clients by understanding their security needs and ensuring satisfaction; Develop and implement corrective action plans for Identified opportunities for operational improvement
• Deliver high-quality service to our clients by strategically overseeing Account Managers, while maintaining industry standards, company policies, and regulatory requirements
• Analyze, report and drive operational metrics and KPI's using Allied Universal's Business Intelligence Platform, maximizing efficiency and productivity
• Identify and mitigate security risks; develop and implement security protocols, training and response plans
• Establish a culture of safety by developing action plans that aid in the prevention of work-related injuries

Financial Performance and Growth:

• Work with branch leadership to strengthen financial performance within your assigned portfolio by managing budget allocation, driving revenue growth, reducing non-billable overtime, improving cash collections, and controlling expenses
• Collaborate with leadership to drive organic business growth within existing client operations

By infusing our core values of agility, reliability, caring, teamwork, integrity, safety, and innovation into your leadership approach, you will not only achieve success in your role but also contribute to the positive culture and growth of the organization.

QUALIFICATIONS (MUST HAVE):

• Must possess one or more of the following:
  • Bachelor's degree in criminal justice, business or a related field with three (3) years of management experience in a high-volume workforce environment or service industry
  • Associate's degree in criminal justice, business or a related field with five (5) years of management experience in a high-volume workforce environment or service industry
  • High School diploma or equivalent with seven (7) years of management experience in a high-volume workforce environment or service industry
• Current driver's license if driving a company vehicle or personal vehicle in the course of conducting business (e.g., client visits, attending networking events)
• Minimum of two (2) years of experience driving operational goals and metrics
• Minimum of two (2) years of experience in successfully building and developing teams
• Leadership skills that foster teamwork, innovation, agility, client relations and achieving desired results
• Ability to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfaction
• Proficiency in web-based applications and computer systems, including Microsoft Office and (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations
• Dynamic networking skills displaying a commitment to safety and trust by participating in local community, client and industry events
• Basic understanding of financial principles, including budgeting and financial reporting. Ability to interpret simple financial data and use it to support decision-making

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Law enforcement, military and/or contract or proprietary security services experience
• Experience managing a dispersed workforce in a multi-location operation

BENEFITS:

• Medical, dental, vision, retirement plan, basic life, AD&D, and disability insurance
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time is offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law

Closing

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.