Director of Operations

Elwyn; Raleigh (NC); Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Generous PTO

Benefits package

Earned wage access

On-the-job training

Tuition reimbursement

Career advancement

Flexible schedules

Retirement plan

Job summary

Elwyn seeks a Director of Operations to provide strategic leadership across clinical and operational functions. This role ensures regulatory compliance, budget management, and quality benchmarks while supervising program directors and key staff.

The Director collaborates with families, community partners, and funding sources to maintain a safe, efficient, client-centered environment of care and to drive program development and operational excellence.

Qualifications

• Master’s degree in social work, psychology, rehabilitation, counseling, or education plus at least 3 years of direct mental health care experience, 5+ years in a leadership role
• Clinical license required
• Experience with recruitment and staffing processes
• Strong decision-making and timely leadership abilities
• Experience in quality improvement, care assessment, and risk management
• Knowledge of behavioral health and crisis intervention techniques
• Ability to develop others through delegation, coaching, and training

Responsibilities

• Provide overall clinical and operational direction for assigned program areas.
• Supervise and provide formal monthly supervision per regulatory requirements.
• Conduct quarterly supervision for secondary reports.
• Ensure on-call supervision for crisis intervention and consultation.
• Monitor compliance with policies and regulations across programs.
• Oversee budgets and revenue cycle discussions.
• Lead quality assurance, training programs, and staff development.
• Attend clinical meetings and review incident reports.
• Develop relationships with families, community partners, and funding sources.

Skills

Leadership

Supervision

Budgeting

Regulatory compliance

Recruitment

Quality assurance

Clinical operations

Communication

Education

Master’s degree in social work or related field

Job description

Overview

Join a Team That Changes Lives

For more than 170 years, Elwyn has been leading the way in supporting children, teens, and adults with autism, intellectual and developmental disabilities, and behavioral health challenges. As a mission-driven nonprofit, we’re here to create real change – helping people lead meaningful, fulfilling lives.

Now, we’re looking for passionate team members to join us. Here, your work will change lives – including your own. You’ll make an impact every day, find purpose in what you do, and grow in a career that truly matters.

At Elwyn, we take care of you while you care for others. We offer:

• Generous Paid Time Off
• Comprehensive Medical/Dental/Vision Benefit Packages
• Earned Wage Access/On-Demand Pay
• Paid On-the-Job Training
• Tuition Reimbursement
• Career Advancement Opportunities and Growth
• Flexible Schedules
• Retirement Savings Plan

Job Description

Elwyn seeks a Director of Operations to provide strategic leadership and oversight for clinical and operational functions across multiple program areas. This role ensures compliance with regulatory standards, agency policies, and quality benchmarks while driving excellence in service delivery. The Director is responsible for supervising program directors and key staff, managing budgets, monitoring productivity, and maintaining accurate medical records. Additional responsibilities include leading recruitment efforts, implementing staff training and development, overseeing quality assurance initiatives, and fostering strong relationships with families, community partners, and funding sources. Acting as the primary liaison to senior leadership, the Director coordinates daily operations, supports new program development, and ensures a safe, efficient, and client-centered environment of care.

DUTIES AND RESPONSIBILITIES:

Leadership and Supervision

• Provide overall clinical and operational direction for assigned program areas.
• Supervise and provide formal monthly supervision (minimum two hours per person per regulatory requirements) and as-needed supervision to:
  • Directors and Program Directors
  • Administrative Coordinators
  • Nurse Practitioners
• Conduct quarterly supervision for secondary reports, including team-level staff.
• Ensure on-call staff supervision is available for crisis intervention and consultation.

Program Oversight and Compliance

• Ensure all programs comply with agency policies, funding source requirements, and applicable regulations.
• Monitor census and productivity for all programs weekly.
• Review charts monthly and participate in quarterly chart audits.
• Ensure completion of safety checklists, emergency preparedness drills, and fire drills by due dates; review safety documentation monthly.
• Conduct monthly walk-throughs of all residential and supported living sites to assess safety and environment of care, including client funds review.
• Oversee medical records management processes for compliance with Medicaid and other payer requirements.

Financial Management

• Assist in maintaining monthly and annual budgets for all programs.
• Review financial reports monthly.
• Participate in revenue cycle meetings every other week; review denial sheets and collaborate on resolution.

Quality Assurance and Training

• Attend and actively participate in quality improvement, leadership, risk management, and management team meetings.
• Track and manage compliance for the following:
  • Ensure all employees are enrolled and troubleshoot issues.
  • Review training compliance monthly and distribute reports.
• Develop and implement staff orientation and training programs; manage student training.
• Provide continuous quality assurance activities and update policies as needed.

Clinical Responsibilities

• Attend clinical meetings across programs monthly.
• Conduct clinical reviews of client meetings and assessments as needed.
• Daily review and close incidents in electronic health record system; review and sign treatment plans.

Recruitment and Staffing

• Lead weekly recruitment meetings; assist with interviews for leadership and clinical positions, and as needed for direct care staff.
• Direct and assign work tasks, manage performance, and ensure adherence to policies.
• Provide supervision in areas including recruitment, selection, coaching, training, performance management, and disciplinary actions.

Communication and Reporting

• Serve as primary point of contact for Regional Director regarding daily operations.
• Provide regular status reports and communicate operational updates.
• Participate in meetings related to new initiatives and program development.
• Maintain communication with oversight agencies and review all incident entries.
• Attend quarterly employee engagement meetings.

Community Engagement

• Develop and maintain relationships with families, social service agencies, funding sources, and community stakeholders.
• Engage in community activities to market program services.

QUALIFICATIONS, EDUCATION AND EXPERIENCE:

• Master’s degree in social work, psychology, rehabilitation, counseling, or education plus at least 3 years of direct mental health care experience, 5+ years experience in a leadership role, clinical license required.
• Demonstrated ability in recruiting and staffing, including fair and systematic evaluation procedures
• Strong decisiveness and ability to make timely, informed decisions
• Experience in quality improvement, including assessment of care, documentation, outcomes, and risk management
• Professional expertise in mental illness and co-occurring disorders, including behavioral aspects and medications; skilled in crisis intervention techniques
• Ability to develop others through delegation, coaching, and capability-building
• Excellent oral and written communication skills
• Ability to build and maintain collaborative relationships internally and externally
• Proven experience in managing performance, setting goals, tracking progress, and addressing issues promptly
• Strong organizational and time management skills to meet deadlines and achieve objectives efficiently

Equal Opportunity Employer

Elwyn is an Equal Opportunity Employer. Elwyn does not discriminate on the basis of race, color, religion, creed, ancestry, pregnancy status, medical condition, gender, gender identity or expression, genetic information, sexual orientation or identity, age, national origin, citizenship, handicap status, marital or family status, mental or physical disability, perceived disability, military or veteran status, political activities or affiliations, or any other characteristic protected under applicable federal, state or local law, ordinance, or regulation.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [e-mail] and let us know the nature of your request and your contact information.

Know Your Rights: Workplace discrimination is illegal