Director of Operations

ASM Global; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

Legends Global seeks a seasoned Operations Manager to lead daily facility operations across engineering, maintenance, housekeeping, IT, and stage production. You will coordinate with departments and contractors to ensure readiness for events and ongoing operations, while enforcing safety, policies, and regulatory compliance.

The role requires hands-on leadership, budgeting input for multi-year plans, and strong communication with the General Manager and vendors.

Qualifications

• Bachelor’s Degree in Management or Maintenance Engineering; preferred.
• Minimum of 2 years’ supervisory or managerial experience in a similar facility.
• Knowledge of HVAC, hydronic heating/cooling, and theatrical systems.

Responsibilities

• Direct, supervise and schedule all aspects of Operations, including Engineering/Maintenance, Building and Grounds, Cleaning/Custodial, IT, and Stagehands.
• Coordinate Operations with other departments and event contractors for facility readiness.
• Implement and update facility rules, regulations, policies and procedures.
• Provide clear, timely communication of directives to other departments.
• Oversee maintenance of the Physical Plant, lighting, sound, AV, and stage equipment; ensure safe operations.

Skills

Leadership

Operations management

Staff supervision

Communication

MS Office / Excel

Maintenance software

Education

Bachelor’s Degree in Management or Maintenance Engineering

2+ years supervisory experience

Tools

Maintenance Manager Software

MS Excel

Job description

Summary

Responsible for the daily activities required to operate, maintain, and service the facility and/or the events by performing the following duties personally or through subordinate supervisors:

Essential Duties and Responsibilities

• Direct, supervise and schedule all aspects of Operations, including Engineering/Maintenance; Building and Grounds; Cleaning/Custodial, IT, and Stagehands.


• Coordinate the Operations activities with other departments and event related contractors to assure facility readiness and smooth operation of events.


• Implements and updates facility rules, regulations, policies and procedures.


• Provides clear, concise, and timely communication of directives to other departments.


• Ensures that Operations Department receives pertinent information for the most effective use of the facility and staffing.


• Oversees maintenance of the Physical Plant, Theatrical Lighting, Sound, Audio Visual, Stage Production equipment and ensures safe operations of all those systems.


• Assists in the preparation of the Annual Operating Budget and recommends a capital budget for 1-year, 5-year, 10-year, and 20-year long-range repairs and improvements to the facility.


• Authorizes the requisition of equipment and supplies within budget guidelines.


• Provide yearly inventory of all equipment.


• Know and ensures all laws, codes, ordinances, policies, procedures, Risk Management, safety precautions, rules/regulations and emergency procedures are followed.


• Develop program to train all employees on Fire/Life Safety, Emergency and OSHA Procedures.


• Investigate, analyze, and resolve operational problems and complaints.


• Conduct periodic staff meetings to discuss procedures, problems, and policy changes.


• Work closely with the General Manager in the preparation and negotiation of Service Agreements, and Collective Bargaining Agreements.


• Review contracts for compliance with events and/or government specifications and suitability for occupancy.


• Negotiate with vendors, unions (if applicable), contractors and/or service providers.


• Develop and implement preventive maintenance schedules, emergency procedures, safety, and Risk Management policies in compliance with all Corporate and governmental regulations.


• Act as liaison to public utility, environmental, and energy agencies.


• Lead the facility in implementation of any energy saving guidelines.


• Coordinates and oversees special projects, such as construction, remodeling, or expansion.


• Plan and direct outside vendors/contractors work to assure compliance with contracts and safety requirements.


• Serve as MOD (Manager on Duty) as required with special focus on theater load-ins, performances and load-outs.


• Position requires the ability to work at all Legends Global facilities in Wichita.


• Other duties as assigned.

Supervisory Responsibilities

• Manage subordinate supervisors in any of the following departments: Changeover, Housekeeping, Facility Maintenance, Operations, Production, Engineering, Carpenters, Electricians, Plumbers, Stagehands, and Security.


• Is responsible for the overall direction, coordination, and evaluation of these units.


• Carries out supervisory responsibilities in accordance with Legends Global’s policies and applicable laws.


• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• Bachelor's Degree from technical college with major in Management or Maintenance Engineering, desired.


• Minimum of 2 years’ experience in Supervising or Managing in a similar facility.


• Knowledge and understanding of HVAC, hydronic heating and cooling systems, theatrical performance systems.


• Additional experience may be substituted for education.


• Supervisory experience required.

Skills and Abilities

• Excellent organization skills.


• Ability to prioritize and to handle multiple projects simultaneously.


• Good written, verbal and interpersonal skills required; ability to interact with all levels of staff including management.


• Ability to effectively supervise staff.


• Professional presentation, appearance and work ethic.


• Knowledge of Microsoft Office, including Excel and must be able to learn Maintenance Manager Software program.


• Ability to work with limited supervision and as a team member.


• Requires ability to work flexible and extended hours, including nights, weekends, and holidays, in addition to normal business hours.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to walk extensively, occasionally required to kneel, climb to high walkways or balance. The employee must occasionally lift and/or move up to 50 pounds. This position requires work inside and outside of the building and some exposure to adverse conditions.

NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.