Director of Operations

Floor Interior Services Corp; Orlando (FL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

401(k)

401(k) matching

Company car

Dental insurance

Job summary

Floor Interior Services Corp in Orlando, FL is seeking an FIS Director of Operations to lead a large field team, solve complex operational challenges, and ensure projects are executed efficiently and to a high standard. You’ll bridge planning and execution—setting expectations, holding teams accountable, and making decisions that move the business forward.

You’ll lead General Managers and an installation team, monitor readiness and staffing, drive accountability with scorecards, and develop

Qualifications

• 5+ years of operations or management experience (construction or installation environments strongly preferred).
• Proven ability to step into leadership roles and produce results quickly.
• Strong decision-making skills and the confidence to act without constant oversight.
• Experience managing teams in fast-paced, high-volume environments.
• Solid understanding of performance metrics, forecasting, and operational efficiency.
• Bachelor’s degree or equivalent experience.
• Valid driver’s license and reliable transportation.
• Availability for rotating Saturday mornings.
• Forklift certification is a plus—we’ll provide training if needed.

Responsibilities

• Lead all General Managers and operational team members in the field.
• Monitor workroom readiness, staffing, schedule integrity, customer communication, and installer support.
• Drive accountability through scorecards, inspections, reports, and direct field follow-through.
• Identify operational breakdowns early and create corrective action plans.
• Take full ownership of operations and team performance.
• Lead, manage, and hold accountable a high-volume installation team.
• Identify inefficiencies and implement immediate and long-term solutions.
• Develop and execute action plans across multiple departments.
• Resolve complex customer and operational challenges with confidence.
• Establish structure, improve workflows, and drive consistency.
• Monitor performance metrics and align operations with revenue goals.
• Foster a culture of accountability, urgency, and teamwork.

Skills

Operations management

Leadership

Decision making

Team management

Fast-paced environments

Education

Bachelor’s degree or equivalent experience

Job description

Benefits

• Health insurance
• Paid time off
• Vision insurance
• 401(k)
• 401(k) matching
• Company car
• Dental insurance

About the Role

As FIS Director of Operations you will be responsible for leading a large team, solving complex operational challenges, and ensuring projects are executed efficiently and at a high standard. You’ll serve as the critical link between planning and execution—setting expectations, holding teams accountable, and making decisions that move the business forward.

You’re expected to lead from the front, not wait for direction.

Core Responsibilities

• Lead all General Managers and operational team members in the field
• Monitor workroom readiness, staffing, schedule integrity, customer communication, and installer support
• Drive accountability through scorecards, inspections, reports, and direct field follow-through
• Identify operational breakdowns early and create corrective action plans

Serve as the direct operational voice to the President on field conditions, risks, and performance needs

What You’ll Do

• Take full ownership of operations and team performance
• Lead, manage, and hold accountable a high-volume installation team
• Identify inefficiencies and implement immediate and long-term solutions
• Develop and execute action plans across multiple departments
• Resolve complex customer and operational challenges with confidence
• Establish structure, improve workflows, and drive consistency
• Monitor performance metrics and align operations with revenue goals
• Foster a culture of accountability, urgency, and teamwork

What You Bring

• 5+ years of operations or management experience (construction or installation environments strongly preferred)
• Proven ability to step into leadership roles and produce results quickly
• Strong decision-making skills and the confidence to act without constant oversight
• Experience managing teams in fast-paced, high-volume environments
• Solid understanding of performance metrics, forecasting, and operational efficiency
• Bachelor’s degree or equivalent experience
• Valid driver’s license and reliable transportation
• Availability for rotating Saturday mornings
• Ability to pass a background check Forklift certification is a plus—we’ll provide training if needed.

What We Offer

• Company vehicle and company-issued phone
• Health, dental, and vision insurance
• 401(k) with up to 6% company match
• Paid time off that increases with tenure
• Stable, growing company with long-term opportunity

Who Succeeds Here

This role is best suited for someone who:

• Takes initiative without being asked
• Is comfortable making decisions and owning the outcome
• Brings structure to fast-moving environments
• Leads with confidence, clarity, and accountability