Director of Operations

Savvyherb; Northern (KY); Hybrid; USD 150,000 - 210,000; Full time

Job summary

Catalyst is seeking a Director of Operations to design and scale processes that take client briefs to measurable business impact. You’ll own workflows, capacity planning, and margin health so we can double revenue without doubling headcount.

You will lead a team of 4–6 project managers / content leads, implement automation with Notion/Airtable and HubSpot, and develop dashboards and SOPs to sustain high performance while delivering quality work.

Qualifications

• 5+ years of ops leadership in a high-growth environment.
• Proven track record of scaling revenue without headcount growth.
• Experience with automation tools and strong people management skills.

Responsibilities

• Systematize delivery by mapping end-to-end content workflow and reducing cycle time by 25%.
• Automate & integrate using low/no-code tools to eliminate manual hand-offs.
• Run client-level P&Ls, gross-margin dashboards, and a 12-week resourcing model; present monthly KPI deck to leadership.
• Lead the team: hire, onboard, and coach 4-6 project managers / content leads; target utilization <80% and NPS ≥60.
• Guard quality with a standardized QA checklist and async review loop to keep client revision requests <3%.
• Drive continuous improvement by spotting bottlenecks, running experiments, and documenting SOPs.
• 5+ years ops leadership in a high-growth agency, SaaS, or media org.
• A proven record of scaling revenue 2× without equal headcount growth while owning budgets/P&Ls.
• Fluency with low/no-code automation (Zapier, n8n, Make) and database tools (Airtable, Notion).
• Strong people-management chops—hiring, coaching, performance management.
• Ability to balance excellence with speed, thrive amid ambiguity, and communicate with clarity and low ego.

Skills

Ops leadership

People management

Process optimization

Low/no-code automation

Financial analysis

Communication

Ambiguity tolerance

Tools

Zapier

n8n

Make

Airtable

Notion

HubSpot

Job description

• Catalyst is looking to hire a Director of Operations to scale processes and double revenue without increasing headcount
• Responsibilities include systematizing delivery, automating processes, running financial analysis, leading a team, ensuring quality, and driving continuous improvement
• Ideal candidates have 5+ years of ops leadership experience, a track record of scaling revenue without headcount growth, experience with automation tools and strong people management skills
• Nice-to-haves include a background in content marketing or B2B SaaS, experience with project management tools, and process-improvement certification

We Got You. FL Grown Since 2014. No Sales. 21+

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This job is posted for Catalyst via Parallel

About Catalyst

Catalyst helps growth-stage B2B founders turn their expertise into pipeline. In the last two years we’ve partnered with 150+ founders across SaaS, fintech, web3, HR tech, and more—building content engines that generate demand and shorten sales cycles.

About the Role

We’re hiring a Director of Operations to design and scale the processes that take a client brief to measurable business impact. You’ll own workflows, capacity planning, and margin health so we can double revenue without doubling headcount.

What You’ll Do

• Systematize delivery → map the end-to-end content workflow and cut cycle time by 25 %.
• Automate & integrate → deploy low/no-code automations in Notion, Airtable, n8n/Make, and HubSpot to eliminate manual hand-offs.
• Run the numbers → build client-level P&Ls, gross-margin dashboards, and a 12-week resourcing model; present a monthly KPI deck to leadership.
• Lead the team → hire, onboard, and coach 4-6 project managers / content leads; keep average utilization < 80 % and NPS ≥ 60.
• Guard quality → launch a standardized QA checklist and async review loop to keep client revision requests < 3 %.
• Drive continuous improvement → spot bottlenecks, run experiments, and document SOPs so best practices stick.
• 5+ years ops leadership in a high-growth agency, SaaS, or media org.
• A proven record of scaling revenue 2× without equal headcount growth while owning budgets/P&Ls.
• Fluency with low/no-code automation (Zapier, n8n, Make) and database tools (Airtable, Notion).
• Strong people-management chops—hiring, coaching, performance management.
• Ability to balance excellence with speed, thrive amid ambiguity, and communicate with clarity and low ego.

Nice-to-Haves

• Background in content marketing or B2B SaaS.
• Experience migrating project-management stacks (ClickUp/Asana) or rolling out AI-assisted writing tools.
• Lean Six Sigma or similar process-improvement certification.

If you’re passionate about plant medicine and excited by our mission, we’d love to hear your perspective on how we can best meet your needs.