Director of Operations

Evolving Solution Services; Mount Pleasant (WI); On-site; USD 75,000 - 85,000; Full time

Job summary

Harvest Home is seeking a Director of Operations in Mount Pleasant, WI, to lead day-to-day campus operations for a 48-bed CBRF. The role oversees staff, marketing, building maintenance, and resident services, ensuring regulatory compliance and achievement of financial goals.

The ideal candidate will have strong communication, integrity, and relationship-building skills, plus experience managing staff and operations in elder care. On-call availability may be required.

Qualifications

• Two years of experience working with the elderly or in a home-health setting.
• At least one year of management/administerial experience.
• Knowledge of laws, rules, regulations, and policies affecting elder care.
• Ability to work flexible hours and to be on-call.

Responsibilities

• Adheres to the philosophy of supporting the dignity, privacy, independence, choice, and individuality of residents.
• Ensures compliance with applicable regulations and campus-specific policies and procedures.
• Performs and/or oversees staff selection, supervision, discipline, and termination with proper documentation.
• Complete and distribute the monthly caregiver schedule and coordinate training for new staff.
• Collaborates with Community Relations on marketing and occupancy projections.
• Maintains accurate facility records and regulatory documentation.
• Provides routine reports to the Executive Director as needed.
• Ensures campus is clean, safe, and well maintained; oversees maintenance.
• Oversees holistic social and recreational programs addressing residents' social, spiritual, emotional, and physical needs.
• Responds to concerns or complaints from residents, families, and staff and coordinates on-call coverage.

Skills

Leadership

Staff management

Communication

Interpersonal skills

On-call flexibility

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Director of Operations

Full-Time Mount Pleasant, WI, US

Salary Range: $75,000.00 To $85,000.00 Annually

Harvest Home is looking for a people-focused, hands-on leader to join our team as Director of Operations for our 48-bed CBRF. This is an exciting opportunity for someone who enjoys building relationships, supporting a team, and making a positive impact on the day-to-day experience of both residents and employees.

The ideal candidate is an approachable and confident leader with strong communication and interpersonal skills, excellent integrity, and a passion for creating a positive workplace culture. Experience managing staff and overseeing facility operations is preferred.

If you are a strong leader who enjoys working with people, solving problems, and helping a team succeed, we would love to hear from you!

This position is responsible for the day-to-day operations of the campus, including staff oversight, marketing, building maintenance and resident services. Assures compliance with all laws, rules, regulations, and Harvest Home policies and procedures. Responsible for ensuring the campus meets Harvest Home financial objectives.

RESPONSIBILITIES

• Adheres to and conveys the philosophy of supporting the dignity, privacy, independence, choice, and individuality of residents.
• Ensures Harvest Home operates in accordance with all applicable regulations and campus-specific policies and procedures.
• Performs and/or oversees the selection, supervision, discipline, and termination (if needed) of staff, including appropriate documentation in personnel files.
• Complete and distribute the monthly caregiver schedule according to policy and protocol
• Schedule orientation and training for new staff
• Provide any necessary caregiver training as needed
• Follow up with new caregivers within first week after training and during 90 day probationary period
• Recruitment of caregivers and staff for open roles.
• Ensures a clear definition of lines of responsibility, equitable workloads and adequate supervision.
• Performs or coordinates the orientation and training of staff, including regular staff in-services.
• Works with the Community relations Coordinator regarding all marketing and public relations activities to ensure a favorable public image of Harvest Home is maintained and occupancy projections are reached.
• Ensures that facility records are maintained in an accurate manner and in accordance with policies and procedures and regulatory requirements, including resident, personnel and administrative records.
• Provides the Executive Director with routine reports and other requested information as needed.
• Ensures the campus building and grounds are maintained in a clean, attractive and safe condition and all needed preventative maintenance is performed in a timely manner.
• Oversees the planning and implementation of a holistic social and recreational program that addresses the social, spiritual, emotional, and physical needs of the tenants.
• Ensures appropriate utilization of community resources, including the provision of transportation, as needed/appropriate.
• Investigates and responds to any concerns or complaints expressed by residents, families, and/or staff.
• Reports all unusual incidents and changes in condition to the State certification agency as required by regulation; reports any suspected resident abuse to the Ombudsman, adult protective services, the State certification agency, and the resident’s responsible party.
• Must be available to participate in on-call to provide consultation to staff as needed; arranges for appropriate coverage when unavailable.
• Performs other duties as required.

QUALIFICATIONS

• Knowledge of and ability to ensure Harvest Home conforms to all applicable laws, rules, and regulations and campus-specific policies and procedures.
• Ability and willingness to work flexible hours to meet the requirements of the job and to be on-call.
• Ability to work independently with little direct supervision, yet to respond well to direction and guidance.
• Knowledge of the requirements for providing care and supervision appropriate for elderly tenants.
• Good character and a continuing reputation of personal integrity.

EDUCATION & EXPERIENCE

• Must be at least 21 years of age.
• At least two years experience working with the elderly or in a home-health setting required.
• At least one year of management/administerial experience.