Director of Operations

BBSI; Martinez (CA); On-site; USD 120,000 - 145,000; Full time

Benefits offered by this job

100% employer-paid healthcare

401(k) with employer match

Profit-sharing

Employer-paid life insurance

Generous paid time off

Job summary

BBSI is seeking a Director of Operations & Administration to lead day-to-day service delivery across multi-region operations, oversee administrative functions, billing, compliance, and reporting, and partner with the CEO on strategic expansion.

The ideal candidate has 7+ years in operations leadership, experience with California Regional Center-funded or similar publicly funded human services, and the ability to turn goals into measurable results; travel between regions is required.

Qualifications

• Bachelor's degree required in business or related field; equivalent senior-level experience may be considered.
• 7+ years of progressive operations leadership experience including supervising managers/directors.
• Experience in California Regional Center-funded or comparable publicly funded human services.
• Strong knowledge of billing, authorizations, service-hour management and compliance.
• Experience with external audits, licensing reviews, or QA reviews.
• Ability to analyze operational data and produce executive reports.
• Valid California driver's license, travel between regions; CPR/First Aid and background clearance.

Responsibilities

• Lead, coach, and hold Regional Services Directors accountable for performance.
• Oversee multi-region service delivery, staffing, documentation, and quality.
• Monitor service hours against targets; identify gaps; implement corrective action.
• Develop executive dashboards and monthly reporting on delivery, staffing, billing, compliance, incidents and quality.
• Oversee Regional Center billing, invoicing, authorizations, and renewals.
• Maintain timekeeping integrity and EVV compliance.
• Oversee systems, facilities, admin staff, and vendor relationships.
• Maintain audit readiness per Title 17, Regional Center and DDS requirements.
• Lead responses to audits, QA reviews, and corrective action plans.
• Partner with HR on training, credentialing, onboarding/offboarding, safety.
• Project-manage vendorization, new programs, and expansion.
• Develop scalable operating procedures across programs and regions.
• Provide trusted operational partnership to CEO; identify risks and drive execution.

Skills

Leadership

Operations leadership

Data reporting

Communication

Travel readiness

Education

Bachelor's degree in Business, Public/Nonprofit Administration, Human Services, or related field

Master's degree (Highly Preferred)

Tools

SetWORKS EVV

Job description

Director of Operations & Administration

Employment Type: Full-Time

Compensation: $120,000-$145,000 DOE + Generous Benefits package

Location: Martinez, CA | Multi-Region Operations

The Opportunity

BBSI has partnered with a well-established and growing California human services organization providing community-based support to adults with intellectual and developmental disabilities. The organization operates across multiple regions and is continuing to expand its programs and geographic footprint.

We are seeking an experienced Director of Operations & Administration to serve as a senior operational leader reporting to the CEO. This highly visible position will oversee day-to-day service delivery, regional leadership, administrative operations, billing and authorizations, compliance, systems, performance reporting, and operational expansion.

The ideal candidate is a strategic yet hands-on leader who understands Regional Center-funded or comparable publicly funded human services, can lead other leaders, and knows how to turn organizational goals into consistent, compliant, and measurable results.

Key Responsibilities

• Lead, coach, and hold Regional Services Directors accountable for operational and program performance.


• Oversee multi-region service delivery, ensuring consistency in staffing, scheduling, coverage, documentation, and quality.


• Monitor service hours against program and fiscal-year targets, identify performance gaps, and implement corrective action.


• Develop and maintain executive-level operational dashboards and monthly reporting covering service delivery, staffing, billing, compliance, incidents, and quality metrics.


• Oversee Regional Center billing, invoicing, authorizations, and purchase-of-service renewals, ensuring accuracy and preventing service or revenue gaps.


• Maintain timekeeping integrity and Electronic Visit Verification (EVV) compliance, including exception review and resolution.


• Oversee operational systems, technology, facilities, administrative staff, and vendor relationships.


• Maintain continuous audit readiness in accordance with Title 17, Regional Center, and applicable DDS requirements.


• Lead operational responses to audits, quality assurance reviews, Special Incident Report practices, and corrective action plans.


• Partner with HR on training compliance, credentialing, onboarding/offboarding processes, and workplace safety matters.


• Project-manage approved vendorization applications, new program launches, and geographic expansion.


• Develop and document scalable operating procedures and processes across programs and regions.


• Serve as a trusted operational partner to the CEO, identifying risks, recommending solutions, and driving execution.

Qualifications

Required

• Bachelor's degree in Business, Public/Nonprofit Administration, Human Services, or related field; equivalent directly relevant senior-level experience may be considered.


• 7+ years of progressive operations leadership experience, including at least 3 years supervising managers and/or directors.


• Direct experience within a California Regional Center-funded, DDS-regulated, or comparable publicly funded human services environment.


• Strong knowledge of billing, authorizations, service-hour management, and operational compliance within a funded-services model.


• Experience leading or supporting external audits, licensing reviews, or quality assurance reviews.


• Demonstrated ability to analyze operational data and produce clear executive-level reporting.


• Strong leadership, communication, problem-solving, and organizational skills.


• Valid California driver's license, reliable transportation, and ability to travel between regional operations.


• Ability to obtain CPR/First Aid certification and successfully complete required DOJ/FBI background clearance.

Highly Preferred

• Master's degree in a related field.


• Knowledge of Title 17, the Lanterman Act, Regional Center operations, and vendorization.


• Experience with multiple service lines such as Supported Living Services (SLS), Independent Living Services (ILS), Coordinated Family Support (CFS), Respite, and Day Services.


• Multi-site or multi-region operational leadership experience.


• Experience with SetWORKS or a comparable EVV, billing, and timekeeping platform.


• Experience launching new programs, vendorization, or geographic expansion.

Benefits

This organization offers a generous employer-sponsored benefits package, including:

• 100% employer-paid healthcare


• 401(k) with employer match


• Profit-sharing


• Employer-paid life insurance


• Generous paid time off


• Stable, mission-driven organization with continued growth


• High-impact leadership opportunity with direct access to the CEO

Why This Opportunity?

This is an opportunity for an experienced operations leader to make a meaningful organization-wide impact. You will have the authority and visibility to strengthen operations, develop leaders, improve systems and processes, support continued expansion, and help ensure high-quality services are delivered consistently to the individuals and communities the organization serves.

BBSI is seeking a proven leader who can balance strategy with execution and is ready to take ownership of a complex, growing multi-region operation.

BBSI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

California applicants: to see how we protect your data, visit our website at https://www.bbsi.com/privacy-notice-california-applicants.