Director of Operations

Chick-fil-A; Maple Valley (WA); On-site; USD 34,440 - 37,195; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health, dental, vision, and life insurance

401(k) matching plan

Employee discounts

Leadership mentorship

Job summary

Chick-fil-A Maple Valley is seeking a Director of Operations to lead restaurant performance and operational excellence. This senior leadership position involves overseeing daily operations, managing a team, and driving business metrics while ensuring food quality and safety.

The ideal candidate will have at least 3 years of leadership experience, strong decision-making skills, and an accountability mindset. The role offers competitive pay with performance-based bonuses and a supportive work environment.

Qualifications

• 3+ years of leadership experience, preferably multi-unit or senior leadership.
• Proven ability to inspire and develop leaders.
• High ownership and accountability mindset.

Responsibilities

• Oversee daily operations across Front of House, Back of House, and Drive-Thru.
• Lead, coach, and develop a team of Directors, Managers, and Team Leaders.
• Drive key business metrics including sales, transaction count, labor, and profitability.
• Execute business initiatives aligned with growth and operational goals.

Skills

Leadership Skills

Business Acumen

Decision-Making Skills

Organizational Skills

Analytical Skills

Job description

Chick-fil-A Maple Valley - Immediate Opening for a Dynamic Director of Operations ( General Manager)

Are you ready to run a business, not just manage shifts?

This Director of Operations role is a senior leadership position with full responsibility for restaurant performance. You will lead leaders, own results, and drive operational excellence across all areas of the business.

This is a high-trust, high-accountability role with real authority and performance-based upside.

Key Responsibilities

Operational Leadership

• Oversee all daily operations across Front of House, Back of House, and Drive-Thru
• Ensure excellence in speed, accuracy, food quality, and guest experience

Leadership Development

• Lead, coach, and develop a team of Directors, Managers, and Team Leaders
• Build a strong leadership pipeline and culture of ownership

Performance Management

• Drive key business metrics including sales, transaction count, labor, and profitability
• Analyze performance data and implement improvements

Food Safety & Quality

• Ensure safe, clean, and compliant operations at all times
• Maintain high standards for food quality and consistency

Strategic Execution

• Execute business initiatives aligned with growth and operational goals
• Continuously improve systems, processes, and team performance

What Makes This Role Different

• Real authority to lead and make decisions
• Full ownership of operational outcomes
• Performance-based bonus tied to results
• High-trust environment with growth opportunities

  Qualifications

  • 3+ years with leadership experience, preferably multi‑unit or senior leadership
  • Strong business acumen and excellent decision‑making skills
  • Proven ability to inspire and develop leaders
  • Exceptional organizational and analytical skills
  • High ownership and accountability mindset

  Benefits & Perks

  • Fun, enthusiastic work environment that values impact
  • Closed on Sundays for work‑life balance
  • Competitive pay with bonuses, including safety bonuses
  • Flexible schedules – day, night, weekend, holiday shifts
  • Paid Time Off (PTO) and training to support growth
  • Health, dental, vision, and life insurance coverage
  • 401(k) matching plan
  • Employee discounts, referral programs, and financial counseling
  • Leadership mentorship and scholarships for continuous development

  Work Schedule & Environment

  • Full‑time, 8‑ or 10‑hour shifts with weekend/holiday, overtime, and on‑call duties
  • On‑site role at a locally owned, franchised Chick‑fil‑A restaurant
  Bottom Line

  You will elevate standards, deliver exceptional hospitality, serve safe, high‑quality food, and develop people with excellence.

  If you perform, you will grow, lead, and be rewarded.

  $25.00 – $27.00 per hour

  Location: Chick‑Fil‑A Maple Valley, WA 27264 Maple Valley Black Diamond Rd SE, Maple Valley, WA 98038, USA

  Ready to lead a dynamic team and grow your career with Chick‑fil‑A Maple Valley? Apply today to join our enthusiastic and supportive family!

  Working at a Chick‑fil‑A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people‑focused environment. Chick‑fil‑A Maple Valley is locally owned and operated by an independent franchised operator who invests in the future of their team members and supports local communities.